discover     SAP AMS flexibility     and choice.   HP SAP Applications Management   Services—Enterprise  Transforming the ...
Current market data indicates that many enterprises        well as highly trained and experienced professionals.spend 80% ...
Our Applications Management Services—Enterprise          Business benefits                                   program is de...
Share with colleagues                   Get connected          Get the insider view on...
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HP SAP Applications Management Services - Enterprise


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HP SAP Applications Management Services - Enterprise

  1. 1. discover SAP AMS flexibility and choice. HP SAP Applications Management Services—Enterprise Transforming the applications support organization and servicesSolution overview
  2. 2. Current market data indicates that many enterprises well as highly trained and experienced professionals.spend 80% of their IT budgets for “lights-on” This approach enables you to reduce risk, improveoperations. Organizations are weighed down by operational control, and focus resources on your coreapplication maintenance costs that restrict innovation business. Our global delivery expertise gives younecessary for growth. CIOs are under increasing peace of mind that will keep your business movingpressure to get more out of their current IT budgets, forward by providing a managed service with choiceincluding movement to modern architecture, which is and flexibility that includes:needed to support business priorities. • Transparency and insight into the applications portfolioFor many enterprises around the world, rising • Flexible, tiered service packagesapplication maintenance costs are outpacing IT • Predictable pricing and adjustable contracting forbudgets and reducing their ability to fund strategic, changes to the applications portfolio or servicescore business activities. Day-to-day operations (for • Service level agreements with verification metricsexample, people, business, and technology) areconsuming executive time and attention. The lack • High-quality, low-cost services via globally consistentof visibility and transparency into the applications processes and tools as well as an optimizedportfolio makes it difficult to align applications to skill and location mix using HP’s Industrializedenterprise business objectives. This can be due to Delivery Systemineffective applications management, insufficient • Proven methods for delivering stability and reliabilityaccess to pools of qualified applications support to the client’s applications portfoliopersonnel, or inflexible contracts with existingvendors. How can you evolve business demands Addressing all your applicationsthat require flexibility, security, and reliability with management challengescombined service levels and a predictable cost? The HP Applications Management Services–Enterprise offering leverages specialized enterprise resourceComprehensive HP SAP Applications planning (ERP) skill sets, robust industry knowledge, andManagement Services (AMS) Industrialized Delivery System to consistently provideHP‘s unique approach optimizes your portfolio by business value that can be tailored to fit your needs.balancing the business impact with the costs of your These industry-leading solutions are services basedapplications. HP identifies applications that can be and designed to provide predictable costs, rapidoutsourced without disrupting business processes. integration with your environment, the greatest visibility,We then give you the flexibility to adjust service and and control and service levels that can be tied to ITpricing levels to better align performance with your and business cost of ownership (TCO). Plus, HP’s high-quality,low-cost integrated global delivery system leveragesbest-practice frameworks, processes, and tools, as
  3. 3. Our Applications Management Services—Enterprise Business benefits program is designed for immediate business impact. Regardless of what level fits your needs, all of our HP Applications Management Services offer clientsGet best-in-class tiered service offerings are designed for: the choice and flexibility of outsourcing applicationsapplications support for their SAP environment through predefined, • Adjustable services that change with your businessmanagement variable, and adjustable service agreements to ensure demands throughout the year, allowing effective the greatest savings, balanced with risk control of your spend Benefits targeted from our industry-leading SAPFor more than four decades, • Seamless expansion to fit your applications Applications Management Services program are:HP has kept applications up management needs—transparent to the business;and running for businesses • Lower the TCO up to 40% over the lifetime ofin every industry. Our we understand that a “one-size-fits-all” approach your SAP applications (market studies indicate aninfrastructure and global is not practicaldelivery expertise give average savings of 27.4%)you peace of mind that • Visibility into your program through comprehensive • Get increased visibility into service-level volumes,we will keep your business service levelsmoving forward with key respond/resolve times, and other key metrics todifferentiators: • Predictable, monthly, fixed pricing, which maximize performance• Portfolio and application provides flexibility to adjust as your applications • Improve applications performance level visibility with ability portfolio changes to drill down into price, • Improve operating efficiency without disruption or cost drivers, services, HP is globally certified in Run SAP operations reduction in support and service-level and implementations. Our HP global Applications agreements (for high- • Gain more control over change/enhancement precision decision-making) Management Services—Enterprise program enables requests through better governance• Predictable, application- you to truly manage services such as help desk, level pricing based program management, software vendor fixes, These benefits can help you emerge from today’s on metrics and client- selected services minor enhancements, and extensions with a support economic climate stronger and more competitive. HP• Portfolio and price framework that has become the first SAP-certified Applications Management Services for SAP Enterprise adjustments are predictive Applications Management Services Hosting Partner to changes the economics of technology and builds an and immediate, without requiring renegotiation adopt Run SAP partner program for implementation infrastructure that delivers whatever your business• Experts at managing and maintenance services. Run SAP is an operations demands—today and into the future. complexity and using methodology built on SAP standards for solution automation to improve quality and productivity, operations, designed for business process experts to Let us help as well as increase speed harness their IT landscapes and better implement their HP can help reduce your SAP operational spend. We to market enterprise service-oriented architecture strategies.• Expertise across diverse align your applications, enhance their performance, application technology and transform your support organization and services including custom, COTS, “This agreement aligns well with our business to maximize business value and minimize the cost of and ERP applications with unsurpassed legacy skills objective of flexibility and scalability and your portfolio. for integration meets the need to adapt as we change• Balanced Industrialized and grow.” Delivery System, providing high-quality, low-cost, Sharon Stufflebeme, former CIO, 7-Eleven, Inc. consistent services from experts around the world
  4. 4. Share with colleagues Get connected Get the insider view on tech trends, alerts, and HP solutions for better business outcomes© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The onlywarranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing hereinshould be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.4AA0-9283ENW, Created October 2011