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HP & Avaya Communication Solutions

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"People Centric Communications" calls for a new level of synergy between people, the collaborative real-time applications that they use, and the underlying, enabling Network. …

"People Centric Communications" calls for a new level of synergy between people, the collaborative real-time applications that they use, and the underlying, enabling Network.

See how HP & Avaya's objective is to deliver a consistent enterprise-class experience, that supports context-aware collaboration that is always-on, simplified and virtualised.

Experience a new era of business communications that gives intuitive control over voice, video, presence, IM and social media in multi-vendor, multi modal environments.

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  • 1. PEOPLE CENTRIC COMMUNICATIONS Muneyb Minhazuddin UCC Avaya APAC HP TECHNOLOGY@WORK 2011 THE INSTANT-ON ENTERPRISE IS HERE
  • 2. Real-time business communications enabled by People-centric collaboration that is Multi-modal, multi-session & multi-device in nature delivered with Context-aware applications
  • 3. THE IDEAL UNIFIED COMMUNICATIONS EXPERIENCE
  • 4. AN IDEAL UNIFIED COMMUNICATIONS EXPERIENCE 8765309
  • 5. AN IDEAL UNIFIED COMMUNICATIONS EXPERIENCE 8765309
  • 6. AN IDEAL CONTACT CENTRE EXPERIENCE…
  • 7. AN IDEAL CONTACT CENTRE EXPERIENCE…
  • 8. AN IDEAL CONTACT CENTRE EXPERIENCE…
  • 9. AN IDEAL CONTACT CENTRE EXPERIENCE…
  • 10. AN IDEAL CONTACT CENTRE EXPERIENCE…
  • 11. Real-time business communications enabled by People-centric collaboration that is Multi-modal, multi-session & multi-device in nature delivered with Context-aware applications
  • 12. FUNDAMENTAL CHANGE IN COMMUNICATIONS PBX Traditional PBX PBX PBX PBX PBX Users tied to network and location
  • 13. FUNDAMENTAL CHANGE IN COMMUNICATIONS Application Feature Servers Agile Communications Environment (ACE) Voice/Video Presence Application Services Services Integration System Manager Session Manager Network and device independent to flexibly connect users, applications and systems enterprise-wide © Avaya Inc. 2010. All rights reserved. 13
  • 14. Timeliness | Access | Probing | Efficiency
  • 15. Timeliness | Access | Probing | Efficiency
  • 16. Timeliness | Access | Probing | Efficiency
  • 17. FLARE VIDEO
  • 18. Avaya Flare User Experience Avaya Flare Software Client Avaya Desktop Video Multi-Modal Immersive Multi-Session Enterprise Consumer Highly Differentiated Personal Video Collaboration Multi-Device and VDI Support People-First Collaboration SIP-Based Infrastructure SMS SMS Contextual Contextual Collaboration Collaboration
  • 19. VIDEO FOR EVERYONE ENDPOINTS Avaya Desktop Avaya Video Avaya one-X Video Device Conferencing Systems Communicator SIP-Based Infrastructure SMS SMS Contextual Contextual Collaboration Collaboration 20
  • 20. AVAYA WEB.ALIVE: MEET | SELL | LEARN web.alive is a 3D virtual world that provides an engaging enterprise collaboration experience It’s an Immersive Communication Platform Enabling an all in One Collaboration Tool on Any Website 21
  • 21. Persistent Context Contact Center Rules- based routing engine Workforce Optimisation
  • 22. ENTERPRISE JOURNEY OVER TIME Transform your Business  Rapidly create and deploy new services Deploy New Capabilities  Collaboration as a  Applications and devices competitive advantage  Improved productivity and customer experience Extend Current Investments  Enhance with Avaya Aura™  Dramatically reduced TCO Leverage Current Investments  Protect investments  Maintain and grow existing platforms
  • 23. Real-time business communications enabled by People-centric collaboration that is Multi-modal, multi-session & multi-device in nature delivered with Context-aware applications
  • 24. THANK YOU
  • 25. QUESTIONS? HP TECHNOLOGY@WORK 2011 THE INSTANT-ON ENTERPRISE IS HERE