More value from your existing HP Services, best practices to maximize what you have
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More value from your existing HP Services, best practices to maximize what you have

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Set yourself up for success. In this session we will cover best practices for getting the most from the HP services you already have. We will review the value at every level of service and provide......

Set yourself up for success. In this session we will cover best practices for getting the most from the HP services you already have. We will review the value at every level of service and provide tips to ensure you have the right level of service for your IT environment. We will also share examples of how HP Services has helped other customers raise the resilience of their IT environment.

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  • 1. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Morevaluefromyour existingHPServices Best practices to maximize what you have Krista Satterthwaite / June 2013
  • 2. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3 Growing Internet of Things (IoT) Today Pervasive connectivity Explosion of information Smart device expansion (1) IDC Directions 2013: Why the Datacenter of the Future Will Leverage a Converged Infrastructure, March 2013, Matt Eastwood ; (2) & (3) IDC Predictions 2012: Competing for 2020, Document 231720, December 2011, Frank Gens; (4) http://en.wikipedia.org A new era of accelerated innovation Requires a new style of IT solutions and services 400,710 ad requests 2000 lyrics played on Tunewiki 1,500 pings sent on PingMe 208,333 minutes Angry Birds played 23,148 apps downloaded 416,340 tweets 60 sec 2013 By 2020 Data 40 trillion GB (2) Mobile apps 10 million (3) … for 8 billion (4) 30 billion (1) Devices
  • 3. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4 The IT environment multiplier effect Multiple BIOS, firmware, OS, drivers, and applications Converged infrastructure and virtualization Various blade, storage, and network modules People and processes Dependencies between them Complexity HP can help reduce complexity and avoid unplanned downtime
  • 4. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5 HP Technology Services support portfolio New support for the new IT reality Foundation Care services Datacenter Care services Proactive Care services Lifecycle Event Services
  • 5. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6 HP Collaborative Support Delivering speed, simplicity, and accountability Single point of contact for HW and SW support 90% of problems solved without contacting ISV Collaboration with 3rd party ISV HP Collaborative Support Reactive services One place to call HW and SW What is included? 1,200 VMware- certified professionals 6,000 experts in high availability 13,500 ITIL-certified professionals 48,000 Microsoft- trained professionals Industry-leading expertise
  • 6. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7 Maximum value with Foundation Care Understand what you have Make sure the service level aligns to your business needs Connect to HP for phone home support Give access to channel partners 1 2 3 4
  • 7. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8 HP Proactive Care The promise of prevention Proactive reporting and advice Premier Support with direct access to experts 66% faster problem resolution Proactive Care Services Enhanced call handling Proactive services Reactive services One place to call HW and SW What is included?
  • 8. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9 Maximum value with Proactive Care Connect to HP for phone home, reports, quick diagnosis Utilize reports for ongoing business efficiencies Take advantage of consultations with technical expert (included) 1 2 3 4
  • 9. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10 The Proactive Insight experience An integrated manageability and serviceability experience Automate routine tasks to reduce costs Access IT infrastructure information anytime, anywhere Prevent problems before they occur Automate
  • 10. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11 Devices, service events, and contracts/warranties from 1 screen Industry’s first comprehensive, cloud-based IT management and support solution HP Insight Online Secure, personalized view Anytime, anywhere, any device Proactive parts replacement Save time with quicker resolution Automated support experience24x7 automated monitoringEasy all-in-one access
  • 11. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12 Proactive Insight experience benefits Dramatically reduce downtime 66% less unplanned downtime 43% fewer unplanned downtime incidents Achieve annual cost savings $31,798 increase in total productivity $21,300 reduction in IT operation/cost reduction $59,013 benefit from risk mitigation/user productivity IDC White Paper Sponsored by HP & Intel, The Business Value of the HP Proactive Insight Experience, Doc# 239199, January, 2013 "The best thing about HP Insight Online is the visibility from anywhere, which saves me time. I'd say a savings of 20 hours per year." IDC Whitepaper outlines benefits of Proactive Insight experience $112,000 total cost savings
  • 12. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13 HP Datacenter Care Evolve the datacenter The “power of one” Flexible, tailored: your data center, your way Expertise: designed over 50M sq/ft data centers Data Center Care Services Enhanced call handling Proactive services Reactive services One place to call HW and SW What is included? Assigned account team Flexible, tailored 1 The power of one 1 Contract Point of contact Number to call
  • 13. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14 Maximum value with Datacenter Care Take advantage of flexibility to get the help you need Utilize our global expertise to benchmark your IT performance Make your HP contact part of your IT team to expand your capacity 1 2 3
  • 14. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15 IT management costs reduced 25% with Datacenter Care Centric goal • Respond to customer demand for cloud based networks • Deliver flexible, easy to manage systems for customers • Reduce capital expenditure TS solution • HP Datacenter Care Flexible Capacity Services • CloudStart consulting services • HP CloudSystem implementation Business results • Reduced IT management cost 25% • Centric delivers customers more flexible, cost-effective system • Reduced upfront capital expenditure, costs shifted to operating expenditure
  • 15. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16 Leverage TS consulting to scale your IT Basic capacity survey Thermal assessment Serverrefresh Virtualcapacity survey IT infrastructure • Optimize server environment with ProLiant Gen8 refresh • Data center transformation and consolidation Cloud • Simplify the cloud journey – adapt across people, process and technology • Deliver a working private cloud service less than 30 days Critical facilities • Improve your data center efficiency • Formulate a data center cost reduction plan ConvergedCloud Workshop Flexiblecloud service Arm and prepare 1 Remove roadblocks 2 Operationalize solution 3 End-to-end experience 4 Extend the value-chain with value-added consulting
  • 16. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17 Technology services Differentiated product experience Superior customer lifecycle experience Consulting • Datacenter • Storage • Networking • Big data • Technical education Support • Datacenter Care • Proactive Care • Foundation Care Lifecycle event and professional services
  • 17. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18 The expertise to make technology work for you HP Technology Services 30 days to deliver private cloud 1,000+ converged infrastructure and CloudSystem Implementations 50 million square feet of data centers designed 80,000+ customer touchpoints daily 90%+ of the Fortune 100 use HP Services 100,000+ SANs delivered worldwide SAP partner of the year 1,200 VMware-certified professionals 48,000 Microsoft-trained professionals Personal, proactive, simplified
  • 18. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19 For more information Attend these sessions • Session Id, name • 11 pt. HP Simplified • Session Id, name Visit these demos • Demo name, Demo number • 11 pt. HP Simplified • Demo name, Demo number After the event • Contact your sales rep • Visit the website/Facebook/Twitter at: <insert URL here> • Download the whitepaper at: <insert URL here> Your feedback is important to us. Please take a few minutes to complete the session survey.
  • 19. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20 Learn more about this topic Use HP Autonomy’s Augmented Reality (AR) to access more content 1. Launch the HP Autonomy AR app* 2. View this slide through the app 3. Unlock additional information! *Available on the App Store and Google Play
  • 20. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thankyou