Mission critical it still drives mission-critical business


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Mission critical it still drives mission-critical business

  1. 1. 1 © 2012 Forrester Research, Inc. Reproduction Prohibited
  2. 2. Mission-Critical IT Still Drives Mission-Critical BusinessJohn Brand, VP and Principal Analyst, CIO GroupMarch, 2012jbrand@forrester.com2 © 2012 Forrester Research, Inc. Reproduction Prohibited 2009
  3. 3. Enterprise IT is facing fundamental change. Mission-critical has now become a global imperative for the entire industry. “Who would have thought that email would ever have become mission-critical?”3 © 2012 Forrester Research, Inc. Reproduction Prohibited
  4. 4. The public face of mission-critical failures Major system outages continue to plague the best and brightest – Blackberry, Amazon, major international banks (HSBC, NatWest, First Direct, RBS, OCBC and DBS) Ponemon Institute Study, February 2011 – The cost of a data center outage ranges from a minimum cost of $38,969 to a maximum of $1,017,746 per organization, with an overall average cost of $505,502 per incident. Interconnectedness of systems mean reliability is even more critical than ever – It‟s not just you….it‟s who you serve and who serves you – Data provided and consumed by third parties can disrupt entire industries, not just your own organisation4 © 2012 Forrester Research, Inc. Reproduction Prohibited
  5. 5. More Than A Third Of Applications Are DeemedMission-Critical5 © 2012 Forrester Research, Inc. Reproduction Prohibited
  6. 6. Reality: Three common approaches to implementing “next-generation” infrastructure Data Centre Data Centre Data Centre Refresh Renovation Transformation FOCUS: FOCUS: FOCUS: reduce operational complexity, optimise capacity, availability,increase capacity/density, increase increase flexibility/agility, flexibility, performance and cost - power efficiency, maximise floor At least 80% space Less than availability/reliability, optimise efficiency through policy based on each business requirement and policy of 15% of APPROACH: APPROACH: organisations APPROACH: significant use of infrastructure organisations significant use of infrastructure and significant use of infrastructure, platform and application are here virtualisation (CPU, storage, are here platform virtualisation. Increased use virtualisation. Strong emphasis on network). Optimise use of assets of automation. Optimise availability of assets Less than 5% business service level management and policy automation of INVESTMENT STRATEGY: INVESTMENT STRATEGY: INVESTMENT STRATEGY: organisations minimise capital investments, preference for variable operationalmaximise depreciation schedules reduce capital investments, focus on and optimise asset value variable operational cost models are here costs for all business requirements. Change of focus from „cost-to-have‟ to „cost-to-do‟ (and most of KPI‟s: KPI‟s: these are KPI‟s: IT service level metrics IT service-to-value metrics service Business value metrics providers) 6 © 2012 Forrester Research, Inc. Reproduction Prohibited
  7. 7. Reality Bites: Most Organizations Remain at Stage 2 Stage 2 Stage 1 “Strategic “Acclimation” consolidation” Gaining Manageable confidence as a deployment of concept and business critical toolset workloads Stage 3 Stage 4 “Process “Pooling and Improvement” automation” Using tools to Service centres, automate virtual chargeback, landscape SLAs, QoS7 © 2012 Forrester Research, Inc. Reproduction Prohibited SOURCE: Adapted from Forrester Research Report, July 2009 “Assess Your Infrastructure Virtualization Maturity”
  8. 8. The Seven Qualities Of Extraordinary Software Forrester Research, “The Seven Qualities Of Wildly Desirable Software” - January 2011, Mike Gualtieri8 © 2012 Forrester Research, Inc. Reproduction Prohibited
  9. 9. Mission-critical: evolving to meet changing businessneeds Large Variable workloads Rapid workloads Little or no and/or change random change Few Many moving moving parts parts Past ------- Future High performance mission- Highly flexible, scalable critical system system – with in-built reliability Only the most mature organisations have managed to combine mission-critical capabilities with the requirement for flexibility at scale9 © 2012 Forrester Research, Inc. Reproduction Prohibited
  10. 10. Highly Available Applications Are Monitored, Fault Tolerant, And Fixable "We have been averaging about 20 minutes a year of unplanned unavailability per year for our primary ERP application, about 1.5 minutes per month. " (Major aerospace manufacturer, ERP system)10 © 2012 Forrester Research, Inc. Reproduction Prohibited
  11. 11. Evolving “backup and restore” towards “resilience and recovery” October 2011 “2012 IT Budget Planning Guide For CIOs”11 © 2012 Forrester Research, Inc. Reproduction Prohibited
  12. 12. Unix still provides a trusted mission-critical environment  Unix kernel implementations for mission critical workloads are typically “trim and tuned” – Overall level of kernel maturity is perceived as higher than that of other operating systems such as Linux, providing better reliability, particularly under heavy loads.  Better error recovery from transient errors, especially network and I/O device failures – Particularly when using hardware partitioning and virtualisation  Predictive diagnostics are perceived as being better – UNIX perceived to be giving better warning of impending component failure  Seen as having much more mature clustering for both HA and DR than x86 alternative12 © 2012 Forrester Research, Inc. Reproduction Prohibited
  13. 13. HP-UX Users‟ Immediate Plans Unix Total cost Disaster ImmatureReliability Scalability Availability of recovery alternatives ownership January 2012 “Oracle Versus HP: Customers Lose; Oracle And x86 Linux Vendors Win” 13 © 2012 Forrester Research, Inc. Reproduction Prohibited
  14. 14. The OS centric view of the world is changing…fast. Effective management of a platform that supports multiple OS’s can deliver better price/performance and flexibility than standardising on any single operating system14 © 2012 Forrester Research, Inc. Reproduction Prohibited
  15. 15. Three steps to build your always-on, always- available enterprise  Step 1: Understand the costs of downtime of critical services – Calculate potential impact on revenue, productivity and relationships  Step 2: Focus availability on the end-to-end-service, not on infrastructure components – The seamless transition from the old-world of "mission-critical" to the new- world of "continuous availability" is driven by continuous evolution  Step 3: Match business objectives to the right mix of technologies – Focus on the capabilities, not the products – The effective management capabilities of the platform are more important than any specific feature or function – It is never an “either/or‟ infrastructure/architecture decision for supporting mission-critical15 © 2012 Forrester Research, Inc. Reproduction Prohibited
  16. 16. Thank youJohn Brand+61 3.902.41703jbrand@forrester.comwww.forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited