To drive value, oil and gas companies must break free of traditional SAP SLAs. By leveraging the HP one-of-a-kind approach to SAP, firms can proactively manage and measure applications against outcomes that impact their business.

1. At-a-glance
AnewmeasureofSAPsuccess
HP Business Outcome Services Management for oil and gas
To drive value, oil and gas companies must break free of
traditional SAP SLAs. By leveraging the HP one-of-a-kind
approach to SAP, firms can proactively manage and measure
applications against outcomes that impact their business.
Say goodbye to SLAs
Many oil and gas companies have found that
SAP can be an invaluable tool for increasing
efficiency, improving asset deployment,
predicting cash flows, ensuring compliance,
and enhancing other business processes.
Yet before they implement SAP, most firms
will do exactly what their competitors do: sign
a service-level agreement (SLA) in which their
SAP vendors are contracted to deliver explicit
levels of services.
HP Business Outcome Services Management
(BOSM) is the answer to break free from these
traditional SLA restrictions and unleash the full
value of SAP.
UnlikeanyotherapproachintheSAPmarketplace,
HP BOSM for SAP enables companies to run
their applications in a completely new way:
measuring outcomes of delivery against the
ongoing success of business processes,
instead of the restricted parameters of
conventional SLAs.
Leveraging HP industry-leading technology
and expertise—including analytics, cloud,
mobile, and security—BOSM for SAP helps oil
and gas firms leap ahead of companies tied
down by traditional SLAs.
Say hello to how SAP is
done now
For many oil and gas company CIOs, managing
to SLAs that are misaligned with goals of the
business, as well as managing operations
to frequent IT downtime, is standard
operating procedure.
To remain relevant to their businesses—and
drive value from their operations—CIOs today
are increasingly looking for service providers
to take ownership of the outcomes of critical
business processes, based on proactive
business and operations indicators.
By managing to proactive, statistically driven
business indicators, companies are able to
move from looking through the rearview mirror
to driving their operations, based on evaluating
what’s ahead through the windshield.
As leading IT research firm Gartner points out:
“For changing IT priorities to have an impact
on business outcomes, we see the balance
shifting from cost-focused modernization
initiatives to those that prioritize business
impact.” (“Predicts 2014: Application Services’
Alignment with Business Drivers Remains a
Future Priority,” Gartner, 20 Nov., 20, 2013)
HP BOSM for SAP leverages technology,
tools, and automation—all linked tightly
to proactively and predictably measure the
processes that impact business outcomes and
drive effective changes in those outcomes.
Insights
• Predict and manage
your cash flow and better
manage risk.
• Enhance business decision-
making with mobile solutions.
• Leverage Big Data
through information
management and analytics.

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At-a-glance | HP Business Outcome Services
Management for Oil and Gas
Fundamentally different than any other
offering in the market, this approach is aligned
to how the most innovative companies
today are driving their SAP applications
management. It’s also why HP won two of the
largest SAP deals in the global market in the
last 18 months.
What does this mean? Our clients are now able
to proactively respond to issues before any
impact to the business.
Focus on business outcomes
HP BOSM for SAP is a next-generation, ITIL-based,
proactive, and automated delivery engine. It is
laser-focused on delivering optimized business
outcomes, creating service lifecycle innovation,
and increasing functional uptime.
By leveraging our one-of-a-kind approach
to SAP, oil and gas companies are able
to seamlessly link their IT services—via
technology and automation. They can
effectively map and measure the performance
of mission-critical business processes against
leading indicators.
At every step of the way, HP manages and
continuously optimizes the business processes
against the leading indicators, using our
Industrialized Delivery System (IDS). As the
ITIL-based, global delivery engine—and the
place where IP, tools, and processes merge—
this HP system plays a crucial role in the process
by automating and linking business processes,
according to desired business outcomes.
What are the ultimate results? In addition to
the cost-focused benefits that traditional SLAs
typically deliver, HP BOSM for SAP can enable
your company to more quickly and effectively
achieve a wealth of key business outcomes:
• Create transparency across your operations to
increase efficiency and boost well production
• Improve asset deployment to increase revenue,
slash downtime, and extend asset lifecycles
• Predict and manage your cash flow and
better manage risk
• Enhance business decision-making with
mobile solutions
• Leverage Big Data through information
management and analytics
Know your success is
ours, too
At HP, our BOSM for SAP experts are dedicated
to helping clients achieve the business
outcomes that matter most to them.
No other provider in the SAP market can do what
HP does for our clients: link their business
outcomes through to technology drivers for
mapping and optimizing end-to-end processes.
We do this by leveraging our industry expertise
with market-leading quality and testing tools,
software, processes, and hardware.
Unlike traditional approaches to SAP, HP
BOSM for SAP focuses on linking metrics
and indicators in a proactive and predictive
way—with the tools and technology in-house
to provide end-to-end process mapping,
monitoring, and continuous improvement.
HP SAP expertise spans 25 years. Today, our
9,200-plus SAP professionals support more
than 1.7 million users across the world. Their
success is our success and—backed by HP vast
global resources, world-class technology, and
deep oil and gas industry expertise—we look
forward to sharing in your success, too.
Learn more at
hp.com/services/oil-and-gas
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
4AA5-5005ENW, September 2014