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HP Software - The Bto Solution Presentation Transcript

  • 1. HP Software The BTO Solution Optimize the business outcome of IT © 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
  • 2. Today’s challenge Business objectives Improve Attract and Create competitive business processes retain customers products/services How must IT transform? • Free up capital for innovation • Improve IT-enabled business processes • Improve business continuity and risk management • Improve agility Application growth Infrastructure explosion Cost explosion • Growth and new types of • Growth in physical and • Cost of labor applications (composite virtual infrastructure 3x system SOA, rich media) Growing complexity makes it harder for IT to transform 2 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 3. The problem The IT value chain is broken Business outcomes 50%of IT initiatives fail to deliver positive business outcomes1 STRATEGY APPLICATIONS OPERATIONS Finance Business PMO Development CAB Support Procurement Analysts Enterprise Compliance HR/Legal Q/A Operations Architects and Security • Lack of visibility into demand • Manual, incomplete • Inability to align service • Inability to prioritize quality assurance quality with business demand projects based on business • Inability to align business, • No change governance and value and risk quality and operational compliance management requirements 54%will reduce the scope of an IT 80% of issues in production are 70%of IT budgets go to ongoing project to prevent delay 1 self inflicted 2 operations and maintenance 1 1 Survey by the Economist Intelligence Unit of 1,125 IT professionals based in the Americas, Europe, the Middle East and Asia-Pacific June 2007 2 Gartner, From Concept to Production, Software Changes and Configuration Management, April 2008 3 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 4. What’s needed – Business Technology Optimization (BTO) Delivering business outcomes Business outcomes Predictable Insight into outcomes, analytics, processes Accountable Financial control, SLAs, governance Improve business and IT alignment STRATEGY APPLICATIONS OPERATIONS Repeatable Automation, policies, best practices Automate, standardize and integrate key functions within IT domains Automate and integrate key processes across the IT value chain with a lifecycle approach 4 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 5. BTO solution – unifying the IT value chain Alignment through integration and automation Business outcomes Control Control points points Portfolio priorities Requirements End-to-end business service health Financial plan Quality and Consolidated service desk Security Assurance Architecture governance SLA & Performance Validation Change and compliance automation STRATEGY APPLICATIONS OPERATIONS Finance Business PMO CAB Operations Support Procurement Analysts PLAN/ QUALITY OPERATE/ ALLOCATE REQUIREMENTS/ ASSEMBLE/ PRIORITIZE/ ASSURANCE/ RELEASE PROVISION CHANGE/ RETIRE RESOURCES DESIGN BUILD FUND SECURITY SECURE Enterprise Compliance HR/Legal Development Q/A Architects Security 5 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 6. BTO portfolio capabilities Integrated solutions across strategy, applications and operations STRATEGY APPLICATIONS OPERATIONS Strategic Application Business Service Business Service IT Service Planning Lifecycle Management Automation Management • Project and portfolio • Requirements • End user and • Automate • Consolidated management management business change across service desk transaction the full service • Financial planning and • Quality management management • Continual service – Server analysis improvement – Functional – Network • Consolidated – Performance – Storage • Decision support and event and • Change, – Security – Process scorecard performance configuration – Client and release • Security vulnerability • SOA-based service • Network lifecycle management and assessment • Automate lifecycle, policy and management infrastructure contract management • Asset compliance management and audit • ITIL adoption (v3 compliant) People, process and task automation Configuration management system (Federated CMDB) 6 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 7. Market leadership across the IT value chain Best-in-class products in every category1 Business outcomes DEMAND DELIVERY STRATEGY APPLICATIONS OPERATIONS Functional verification Application Project and portfolio management Client Service/ management #1 #1 Automation Helpdesk #1 #1 #1 Performance validation Event management #1 #1 SOA Data Center Asset governance Network Automation management Application security #1 management #1 #1 #1 #2 PLAN/ QUALITY OPERATE/ ALLOCATE REQUIREMENTS/ ASSEMBLE/ PRIORITIZE/ ASSURANCE/ RELEASE PROVISION CHANGE/ RETIRE RESOURCES DESIGN BUILD FUND SECURITY SECURE 1 Based on industry analyst publications - market share and/or capabilities assessment 7 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 8. How BTO addresses the value chain 8 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 9. Why BTO Software 1 Align IT with the business while reducing costs 2 Make IT predictable, repeatable, accountable 3 Demonstrate IT’s value through measurable results 4 Leverage the power of the largest IT provider – HP Automate and integrate your IT value chain 9 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 10. Q&A 10 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 11. Appendix slides 11 12/11/2008 HP Confidential - Don't Copy or Distribute
  • 12. BTO Blueprint BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS IT STRATEGY IT APPLICATIONS IT OPERATIONS ITIL Service Desk Business Business Service IT Service Application Management Management CIO/Biz/IT Portfolio and CAB Steering Support Financial Quality Management End-user and Consolidated Committee Management business service desk transaction management Manage service Manage operations processes Manage Verify Ensure projects, Manage Validate Consolidated event Self service catalog enterprise functional application and performance Operations programs requirements performance and knowledge portfolio quality security management CAB and costs Continual service Network lifecycle improvement PMO QA management Asset management NOC Release decision support CTO Office Development Run book automation Enterprise DESIGN BUILD Business Service Automation Architecture Data center automation Client automation SOA (change execution, compliance, audit (change execution, governance for server, network, storage) compliance, audit) Compliance / Security SOA PPM BSM BSA RBA ITSM Configuration Management System (Federated CMDB) 12 11 December 2008
  • 13. How BTO addresses the value chain BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS Deliverables • IT portfolio and financial plan PLAN/ • Requirements captured and definedQUALITY • Business transaction and application dashboards OPERATE/ Business ALLOCATE REQUIREMENTS/ ASSEMBLE/ PRIORITIZE/ • Implementation/project plan • Quality and security assured ASSURANCE/ RELEASE PROVISION communication RETIRE • SLA management and change CHANGE/ RESOURCES DESIGN BUILD FUND • Architecture/technology plan • Production performance/scalability SECURITY validated SECURE • Asset/financial management and IT compliance audit IT STRATEGY IT APPLICATIONS IT OPERATIONS ITIL Service Desk Business Business Service IT Service Application Management Management CIO/Biz/IT Portfolio and CAB Steering Support Financial Quality Management End-user and Consolidated Committee Management business service desk transaction management Manage service Manage operations processes Manage Verify Ensure projects, Manage Validate Consolidated event Self service catalog enterprise functional application and performance programs requirements performance Operations and knowledge portfolio quality security management and costs CAB Continual service Network lifecycle improvement PMO QA management Asset management NOC Release decision support CTO Office Development Run book automation Enterprise DESIGN BUILD Business Service Automation Architecture Data center automation Client automation SOA (change execution, compliance, audit (change execution, governance for server, network, storage) compliance, audit) Compliance / Security SOA PPM BSM BSA RBA ITSM Configuration Management System (Federated CMDB) 13 11 December 2008
  • 14. IT Strategy BUSINESS STRATEGY BUSINESS IT STRATEGY CIO/Biz/IT Portfolio and Steering Financial Committee Management Strategic demand Manage IT APPLICATIONS IT OPERATIONS Manage projects, enterprise programs portfolio and costs PMO CTO Office Enterprise Architecture SOA governance SOA PPM Configuration Management System (Federated CMDB) 14 11 December 2008
  • 15. IT Applications BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS IT APPLICATIONS Application Business Support CAB Quality Management IT OPERATIONS Verify Ensure Manage Validate IT STRATEGY functional application requirements performance quality security QA Operational demand (defects, enhancements) Development DESIGN BUILD Configuration Management System (Federated CMDB) 15 11 December 2008
  • 16. IT Operations BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS ITIL Service Application Support IT OPERATIONS Desk Business Service IT Service Management Management End-user and business Consolidated service desk transaction Business Manage service operations management Service processes (incident, problem, Definitions change, release, configuration) IT APPLICATIONS Consolidated event (Dependency IT STRATEGY and performance Mapping) Self service catalog and management knowledge management Network lifecycle Operations Continual service improvement management CAB Asset management Operational demand NOC Release decision support (Operational change Run-book automation requests) Compliance /Security Business Service Automation Data center automation Client automation (change execution, compliance, audit (change execution, for server, network, storage) compliance and audit) BSM BSA RBA ITSM Configuration Management System (Federated CMDB) 16 11 December 2008
  • 17. BTO blueprint detailed version BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS IT STRATEGY IT APPLICATIONS Application IT OPERATIONS ITIL Service CIO/Biz/IT Support Desk Portfolio and Business Strategic Steering Financial CAB Quality Management Tests - Monitors Business Service IT Service Demand Committee Management Management Management SLAs and • Project Manage Manage incidents proposals enterprise Verify Ensure End-user and Consolidated projects, Manage functional Validate service desk • New portfolio programs application business applications business quality security performance transaction and costs Manage service • New services Resource requirements management Business operations Automate Diagnose Isolation & triage constrained Control and Business impact test Vulnerability Service processes • New portfolio performance Definitions architectures enforcement Manage planning, assessments Consolidated optimization problems (Dependency Self service quality execution for event and catalog and PMO development, performance Mapping) requirements Analysis Tune knowledge QA and management Service of defects production environment Continual service portfolio repository Network Operations improvement QA lifecycle CAB Asset CTO Office management management Enterprise Development NOC RFCs/incidents Change Architecture impact DESIGN BUILD Change and Manage SOA Remediation notification Release decision support collisions portfolio SOA Publish services and repository Run-book automation manage consumption Quality management Business Service Automation Operational repository Data center automation Client automation Demand (change execution, (change execution, • Defects compliance and audit for compliance • Enhancements server, network, storage) and audit) Compliance / Security • Operational change requests • Service catalog • Knowledge mgmt. SOA PPM BSM BSA RBA ITSM Configuration Management System (Federated CMDB) 17
  • 18. BTO blueprint technical version BUSINESS STRATEGY BUSINESS BUSINESS OPERATIONS IT STRATEGY IT APPLICATIONS Application IT OPERATIONS ITIL Service Desk CIO/Biz/IT Portfolio and Business Support Steering Financial CAB Business Service IT Service Quality Management Tests - Monitors Management Management Strategic Committee Management Demand Manage Manage SLAs and Verify Ensure End-user and incidents Consolidated • Project enterprise projects, functional service desk portfolio Manage application Validate business proposals programs quality and costs business security performance transaction Manage service • New Resource Business applications requirements Automate management Service operations Isolation & triage Diagnose Business impact constrained Control and Vulnerability processes • New services test Definitions portfolio enforcement assessments performance Consolidated Manage planning, Self service • New optimization for problems event and quality execution catalog and architectures PMO development, performance knowledge requirements Analysis QA and Tune management (Dependency of defects production Mapping) Continual service Service environment portfolio repository Network improvement QA lifecycle Asset CTO Office management management Enterprise Development NOC Change RFCs/incidents Architecture impact DESIGN BUILD Change and Manage SOA Remediation notification Release decision support collisions portfolio Publish services and SOA Run-book automation repository Quality manage consumption New projects Defects Business Service Automation management and and Operational enhancements repository issues Data center automation Client automation Demand (change execution, (change execution, • Defects compliance and audit for compliance • Enhancements server, network, storage) and audit) Approved application and infrastructure changes Operations Compliance / Security • Operational change requests. CAB • Service catalog • Knowledge mgmt. SOA PPM BSM BSA RBA ITSM Configuration Management System (Federated CMDB) 18