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Data Center Automation - Erwin Van Kruining
 

Data Center Automation - Erwin Van Kruining

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    Data Center Automation - Erwin Van Kruining Data Center Automation - Erwin Van Kruining Presentation Transcript

    • HP DUTCHWORLD 2008 OUTSMART THE FUTURE! Data Center Automation Erwin van Kruining Optimize the business outcome of IT © 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
    • The Data Center Crisis Exploding growth and complexity • Servers DOUBLING every 5 years* • Network Devices DOUBLING every 2 years* • Terabytes of Storage DOUBLING every 1 year* Spiraling management costs • $2 – $3 spend on management for every $1 spend on hardware* Shortage of management talent • 45% projected shortage of qualified DC talent by 2015** *IDC - Worldwide IT consolidation market opportunity 2006 **AFCOM Data Center Institute
    • Why HP Business Service Automation? Comprehensive service-aware automation Automate the entire data center with an integrated view of the business services – across clients, applications, servers, networks, storage, physical and virtual systems Significant improvement in operations efficiency Automate global discovery, provisioning, patching, configuration, compliance… Business continuity and availability Establish continuity, availability, disaster recovery, disaster tolerance and data protection Reduce IT costs Dramatic improvement in infrastructure-to-admin ratios Compliance and Security Enforce and automate auditing and reporting on SOX, HIPAA, PCI, ITIL and security policies
    • Our approach to data center automation 1 Automate elements Comprehensive automation for networks, 1 servers or storage, spanning all tasks from Links to provisioning and change management to IT service compliance enforcement and reporting Automate management networks 2 2 Automate common IT processes 3 Establish runbook automation for Automate common and repeatable IT processes Automate Runbook business servers 2 automation 4 across all infrastructure tiers, IT groups services (Data center + client) and systems 3 2 Automate 3 Automate the data center storage Links to Links to Integrated automation of all aspects of change, business deploying and managing applications, configuration service and release management servers, networks, storage and common processes across the entire data center 4 Automate business services Automate the entire business service with continuous control of each phase of the service lifecycle, across the data center and client end points, from automated operations to monitoring and ticketing 11 December 4 2008
    • 1 Automate network management Proactive change, config and compliance management Key challenges • Complicated to ensure compliance, troubleshoot • Poor network device visibility • High support costs, network growth, fixed budgets and staffing What HP Network Automation delivers • Resilient and maintainable network • Real-time network visibility, automation, and control • Automated real-time change detection and configuration updates, policy enforcement, provisioning, and patching • Single platform to manage network device models across all manufacturers 5 11 December 2008
    • 1 Automate server management Lifecycle management for enterprise servers and applications Key challenges • Long cycles for provisioning/patching • Inability to enforce internal or regulatory standards • High staffing costs What HP Server Automation delivers • Reduced costs and increased productivity of common tasks • Server and application lifecycle management • Proactive compliance via regulatory templates and policy enforcement • Single view of app dependencies, across network and server configurations 6 11 December 2008
    • 1 Automate storage management Application-aware storage lifecycle management Key Challenges • Poor storage visibility and MTTR • Storage underutilized • Long maintenance windows from uncoordinated changes What HP Storage Essentials delivers • Integrated management functions, spanning SAN, storage resource management, and app metering • Increased performance with deep global insight into utilization by apps • Enhanced application reliability, performance, and intelligent forecasting • Reduction in costs via improved utilization, operational efficiency 7 11 December 2008
    • 2 Automate common IT processes Proactive management of incident resolution & routine tasks Key challenges • Increasing alert volumes with slowing time to discovery and incident resolution • Changes and incident response are time consuming, error prone, and inconsistent across teams • Inability to enforce best practices and ITIL What HP Operations Orchestration delivers • Improved efficiency and cost reductions via automation of routine maintenance tasks • Automation of key processes, such as incident resolution and change orchestration • Standardized processes to enforce ITIL and maintain compliance audit trails • Link the change and task execution with the various (pre-integrated) IT tools and groups 8 11 December 2008
    • 3 Automate the entire data center Proactive infrastructure lifecycle management and compliance Key challenges All servers Entire network • Technology environment is extraordinarily and software complex and continually changing • Inability to view and report on all elements of an application (server, network, storage) concurrently • Root-cause analysis difficult when multiple teams involved What HP data center automation delivers Entire storage • Enables IT to see the impact of a change and infrastructure interdependencies across application components • View & manage application compliance across servers, network, and storage in single dashboard • Provides vulnerability alert and security best 9 practices 2008 all hardware elements 11 December for • Audit reporting across all hardware elements
    • 4 Automate business services Lifecycle management for entire business service Key challenges • Teams working in silos not well coordinated or sharing information • Point tools don’t share information or provide comprehensive view of business services they help manage • Lack full understanding of business service requirements during change approval and incident resolution processes What HP business service automation delivers • Enables IT to provision entire services and manage change, from provisioning through ongoing maintenance • Integration between ITSM, BSM, and Operations management tools • Automates client device management spanning deployment, patching, upgrading OSs and apps • Provides continuous control from automated operations to 10 monitoring and ticketing 11 December 2008
    • HP Business Service Automation Service-centric, integrated automation suite BSM Business Service Automation ITSM Operations Orchestration Change Compliance Provisioning Baseline Automation Automation & Scaling IT Teams IT Systems • Server • Configuration • Policy based • Software management audits distribution • Network • Patch • Remediation • Bare Metal • Storage Management provisioning • Actionable • Client • Deployment reports • Process- • Software workflows enabled • Cross-tier Application storage • Packaging compliance provisioning • Cross-tier views • Test Monitoring applications deployments • Subscription Help desk/ and events & dependencie • Rollback service for up-to-date change alerts s compliance requests audits 11 11 December 2008
    • HP Business Service Automation (BSA) Automate management of client, server, software, network, storage & process Business Service Automation BSM ITSM Operations Orchestration Live Network Provisioning & IT Teams Discovery IT Systems Client Network Server Scaling Storage Automation Automation Automation Automation • Discover servers, • Server, network, • Audit • Servers & network software network storage devices • Remediation devices, & storage Service Automation VisualizerSoftware • Applications • Reporting • • Interdependencies • Configurations • Process-enabled • All applications & storage • Configurations • Patching components provisioning • Software distribution Monitoring/ Help desk/ events & change alerts Service Automation Reporter requests Universal CMDB 12 11 December 2008
    • Use Case 1: Patch SAP Application ITIL/Change Process View: 1 2 3 4 5 6 Identify Submit Change Change Impact Change Request Change Vulnerable Request to CRB Determined & Closed with Update CMDB Implemented Devices Reviewed Comments But the actual systems implementation is much more complex: 5. Close change 2. Submit change— 6. Update CMDB— 4. Change vulnerable 1. Identify 3. Change impact— request—Details Enough detail on Updated in timely implemented — get devices—Did we What services get of what actually proposed change manner and the rightthe Identify devices? happened impacted? to make a correctly? changed devices recorded? decision? Automation Ticketing Application System CMDB System Mapping Today’s Multiple non-integrated systems and data stores, manually coordinated Problem hand-offs → too slow and error prone 13 11 December 2008
    • Use Case 1: Patch SAP Application HP Business Service Automation Benefits • Create ticket in Service Manager 1. Integrated solution improves agility & Change control review and accuracy • approve ticket • Operation Orchestrator coordinates change workflow 2. Integrated, repeatable documented, process • Client, Server, Network & Storage Automation execute 3. Fewer errors, higher uptime of applications change operations • Notify Service Manager to close ticket • Update Universal CMDB with accurate data center state 14 11 December 2008
    • Use Case 2: Incident management ITIL/Incident and Problem Process View: 1 2 3 4 5 6 Troubleshoot Identify Service Identify Create TT/RFC Implement problem to Update performance changes to be to implement change and isolate root- CMDB degradation implemented change close RFC cause But the actual systems implementation is much more complex: 4. Change implemented 5. Close change 6. Update CMDB— 1. Identify service 2. Gather data to upon approval— 3. Create RFC to of request—Details Updated in timely performance issue identify root Is service back up to make change what actually manner and cause performance? happened recorded? correctly? Monitoring Automation Ticketing CMDB System System System Today’s Multiple un-integrated systems and data stores, manually coordinated Problem hand-offs → inconsistent troubleshooting, high MTTR 15 11 December 2008
    • Use Case 2: Closed loop integrated Incident Management HP Business Service Automation • Detected service level Benefits degradation in HPOV and BAC 1. Integrated solution reduces MTTR • Operations Orchestration automates diagnostics & remediation flow 2. Documented process reduces learning curve • HP Automation troubleshoots and improves consistency of resolution & remediates configuration issues 3. Improved/higher uptime of application • Operations Orchestrates updates Service Manager ticket with full audit trail • Update Universal CMDB with accurate data center state 16 11 December 2008
    • Expected benefits Cost Organization-wide improvement containment Achieve server/admin ratios of 100+ Automated Reduce change execution times by 90% configuration Compliance 80% reduction in time to perform audit and achieve management compliance (regulatory, internal, industry standards…) Higher uptime & Eliminate 70% of outages & security incidents caused by security manual mis-configurations Preventative Eliminate unauthorized, unapproved server access to management minimize server downtime 17
    • HP Business service automation #1 in market share #1 in server automation market share #1 in network automation market share 37% combined market share 28% market share +44% growth from 2006 to 2007 +25% growth from 2005 to 2006 Source: IDC Source: IDC “Worldwide Server Provisioning Software 2007-2011 Forecast and 2006 Vendor Shares” (2007) “Worldwide Network Change and Configuration Management Forecast and Market Share, 2007-2011” (2007)
    • HP Business service automation #1 in offering and strategy “In Forrester’s 80- criteria evaluation of DCA vendors, we found that HP leads the pack because of its breadth of solution in a very competitive DCA market.” Evelyn Hubbert, Forrester