The 24/7 customer

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How do we tackle the challenge of customer service in the age of the internet of things? The proliferation of connected devices is rapidly gathering pace, with production set to soar over the next decade. But who will answer the call if something goes wrong with these devices? And what is the CIO’s role in responding to the 24/7 customer?

For the modern CIO - who deals with remote workers, and both bring-your-own-device (BYOD) and choose-your-own-device (CYOD) systems - customer service is very much front and centre.

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