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HP Flemish Government Case Study
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HP Flemish Government Case Study

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How do governments create better online experiences for their citizens? That’s the challenge facing many political authorities and, as such, governments across the world are spending vast amounts of …

How do governments create better online experiences for their citizens? That’s the challenge facing many political authorities and, as such, governments across the world are spending vast amounts of money on making information more accessible online, focussing on building better user experiences and delivering useful content.

But is putting information online enough? One government has gone a step further and has taken measures that will improve its citizens’ lives by improving user experiences on- and offline.

This case study shows how the Flemish Government turned to HP to help it streamline its operations and create a better experience for its citizens.

Published in: Technology, Business

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  • 1. How one government used technology to help its people Business Value Exchange Presents HP Enterprise Services Case Studies www.businessvalueexchange.com
  • 2. Flemish Government: The Numbers The Flemish Government wanted to stream- line its operations and was determined that no citizen should have to give their details twice in order to get state benefits or ser- vices. It turned to HP for a solution. The Flemish Government had The Challenge agencies serving a population of nearly people Business Value Exchange Presents HP Enterprise Services Case Studies
  • 3. “In this connected world, we needed to completely reinvent how we interact with citizens who not only demand instant access to information, but expect our agencies to capture and share key data securely.” Luc Chauvin, CIO, Flemish Government How do governments create better online experiences for their citizens? Countries across the world are spending huge amounts of money on making information more accessible online, focussing on building better user experi- ences and delivering useful content. One government has gone a step fur- ther and has taken measures that will improve its citizens’ lives online and offline. Approximately 55% of Belgium’s population is Flemish and lives in Flanders, part of the Belgian federal administration. The Flemish Government over- sees over 70 different agencies, dealing with people entitled to benefits, including education, culture and healthcare. Previously they relied on a paper-based system, manually processing and distributing benefits. But this system was flawed. People and businesses had to repeatedly submit the same details to differ- ent agencies, causing data redundancy and, occasionally, conflicting informa- tion. The Flemish Government wanted to create a better experience for its people. It wanted to reinvent the way it used technology, shifting from a ‘pull’ model to a ‘push’ one, while also increasing efficiencies and reducing costs. Business Value Exchange Presents HP Enterprise Services Case Studies
  • 4. The Solution The Flemish Government turned to HP to help it streamline its operations. It wanted to build an IT architecture that meant its citizens never had to give the same information twice and that they could submit that information from anywhere at any time, via any kind of communication channel. The Flemish Government didn’t want to just digitise its existing paper-based processes - it wanted to re-think the whole thing. HP built the Flemish Government’s platform on its Service Orientated Architec- ture (SOA). Together, the organisations designed and built a state-of-the-art, inter-agency data exchange platform called the Maximum Data Sharing Be- tween Administrations and Agencies (MAGDA), which enabled once-only data collection. Increase efficiencies Reduce costs £ Deliver a better service “The Flemish Government is demonstrating how technology can be embedded to better serve its constituents and deliver Instant-On government services.” Thomas E. Hogan, Executive Vice President, Enterprise Sales and Marketing, HP The Flemish Government’s Core Needs Business Value Exchange Presents HP Enterprise Services Case Studies
  • 5. The Outcome Since MAGDA’s introduction, the Flemish Government has been able to virtu- ally eliminate data deduplication and human error. It has increased data secu- rity by controlling information access and storing data separately. It has also managed to reduce costs by eliminating many of the manual processes it once relied on. Approximately 500,000 mailings for scholarship applications have been phased out, saving postage costs and staff time. The Benefits of MAGDA MAGDA helped eliminate paper forms Up to mailings were cut out of the budget Streamlined IT opera- tions Enhanced security Data deduplication virtually eliminated Improved delivery speed Substantial cost sav- ings Simplifying Online Scholarship Applica- tions A Better Experience Business Value Exchange Presents HP Enterprise Services Case Studies
  • 6. “It’s so easy and sometimes I think why didn’t we do this twenty years ago.” Geert Mareels, e-government Manager, Flemish Government Above all else, HP and the Flemish Government have created a better user experience. The speed of delivery has improved, meaning people can access government benefits and services more efficiently. For example, when apply- ing for college grants before the introduction of MAGDA, students had to fill in at least three different paper forms and locate information from a number of different government offices. Now, all they have to do is log on with their e-ID card. Governments across the world now recognise the MAGDA framework as e-government best practice and have visited Belgium to gain insight into its forward thinking processes. Business Value Exchange Presents HP Enterprise Services Case Studies
  • 7. Nobody has all the right answers on how to stay ahead of the competition and be agile in the current market environment. In this increasingly uncertain world, what's required is combined wisdom. Business Value Exchange is the place where you can explore different perspectives on how digitisation is advancing today's enterprises - whether that's delivering a better experience for the customers, empowering employees, or enabling greater innovation. Read it, be inspired and deliver even greater value as the digital leader of your business. The Business Value Exchange case study series offers you insights into how various companies, from a cross-section of industries and sectors, have benefitted from deploying technologies like mobility, data analytics, cloud and security to advance their businesses. Take a look at more of our resources on the Business Value Exchange website. Businessvalueexchange.com is brought to you by HP Enterprise Services, in partnership with CIO Magazine and IDG. www.businessvalueexchange.com Copyright © 2014 HP Business Value Exchange Presents HP Enterprise Services Case Studies