Incoming client inquires about first-time
homebuyer services; Pre-screen over
1
phone with requirements, program
summary and benefits; Intake contact info
Clients attend six (6) Financial Literacy Clients complete
2
Training courses for total of 8 hours. questionnaire and authorize
Optional elective courses (4 hours total) CFRC to review credit report
Individual clients attend Pre-Qualification
Interviews; Counselors review credit
3 report, budget plan, and assess attitude
and economic behavior; Distribute
acceptance or denial letters.
4
CFRC explains reason
for denial; Referred to
Suitable Denied
credit counseling, IDA,
additional counseling
for future preperation.
6 Clients attend 8-hour Homeownership
5
Education Workshop (HEW); Update
Determine
client intake in Home Counselor Online
appropriate
(HCO) database software
loan program
Applicable clients attend additional 4-
7
hours of HEW or credit 4-hours towards
default/foreclosure counseling
8 Clients assigned to appropriate program
LATMAP lenders; OFN; Client
Mortgage Grader
Client prepares for prepares for
©; Client prepares
purchase purchase
for purchase
9 Client intake updated in HCO;
Homeownership Committee (HOC)
meetings begin
Applicable clients
10
attend
15
Default/Foreclosure Client gets in escrow; ADD celebrates
Prevention training or
counseling
11
Client buys
CFRC Loan staff creates
home
and maintains
Loan clients pay off
demographic reports and
loan and are eligible Loan clients tracks performance results
to reapply for a new need to re- Draft - 11/19/2008
for fundraising and
loan and/or graduate
Provide Follow up/Monitoring/Site their loan
finance reporting requirements.
to traditional
17 18 16
financing sources Assistance?
Visits/Technical