Portfolio

473 views

Published on

Examples of my work over the years.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
473
On SlideShare
0
From Embeds
0
Number of Embeds
58
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Portfolio

  1. 1. AMERICAN RED CROSS/DHS INITIATIVE Project Description: The American Red Cross won a $6.5 million grant from the Department of Homeland Security to create six Web- based courses, one instructor-led Train-the-Trainer course and a table-top exercise. The course topics included: • WMD Overview • National Incident Management System and National Response Plan • Mass Care • Bulk Distribution • Mass Sheltering • Disaster Mental Health The table-top exercise was designed to assist NGOs to plan and coordinate logistics following a terrorism incident. The Train-the-Trainer course taught learners how to facilitate the table-top exercise. These courses were designed to incorporate immersive scenarios to provide an authentic environment with feedback in the form of newspaper headlines. A timer created a sense of urgency with visual cues regarding progress. Learners were provided resources and had to seek out information as they would in a real disaster scenario. Learners’ assumptions also were challenged to create an opportunity for reflect. My Role: I served as Project Lead and lead instructional designer. As Project Lead, I was responsible for ensuring that the project met budget and time deadlines. In addition, I served as main point of contact between our vendor and government connections. I supervised a staff of four as well as managed the $6.5 million budget. As lead instructional designer, I reviewed all deliverables for instructional soundness as well as quality and worked closely with the vendor to ensure deadlines were met. Development Tools: Adobe Flash
  2. 2. PRINCIPLE-BASED DECISION MAKING Project Description: Principle-Based Decision Making: Positive Employee Relations was designed to introduce managers of people to the Principle- Based Decision Making process regarding issues with employees at Freddie Mac. In this Web-based course, I introduced scenario-based instruction to provide managers with real-world employee issues regarding performance. The course takes the manager through three scenarios that build in depth and complexity to resolve three different types of issues. Each scenario simulates dialogue with employees and provides specific feedback depending on the manager’s answers to questions. My Role: I served as instructional designer and developer on this project. I designed the course using Freddie Mac’s storyboard template and corporate resources provided by the subject matter expert. This course was published to SCORM standards and was loaded on the company’s learning management system. Development Tools: Trivantis Lectora and Adobe Flash
  3. 3. CAMEL SNUS PRICING Project Description: This Web-based course provides an overview of the pricing structure for CAMEL SNUS. For Trade Marketing Territory Managers, this course introduces the pricing structure for a new product and provides exercises in calculating suggested manufacturer’s pricing for different situations around the country. Scenarios were used to introduce the Territory Manager to a pricing calculation to recommend pricing to retailers. My Role: In addition to serving as project manager, I designed and developed the courseware, working with subject matter experts on the content to ensure the course was instructionally sound. Development Tools: Adobe Photoshop and Trivantis Lectora
  4. 4. MANAGER SELF-RELIANCE Project Description: This Web-based course provides an overview of the Company’s HR Policies and Practices for managers. This course provides manager’s with the ability to access company policies and practices along with scenarios for situations with employees who may be in violation. My Role: In addition to serving as project manager, I designed and developed the courseware, working with subject matter experts on the content to ensure the course was instructionally sound. Development Tool: Adobe Photoshop, Trivantis Lectora
  5. 5. MYTALENT OVERVIEW Project Description: This Web-based course provides an overview of the Company’s performance management system, MyTalent. This course provides an overview to functionality of the new performance management system, such as adding goals, managing the employee’s profile, and editing the individual development plan. This course contains detailed demonstrations to use the system appropriately. My Role: In addition to serving as project manager, I designed and developed the courseware, working with subject matter experts on the content to ensure the course was instructionally sound. Development Tools: Adobe Captivate, Adobe Photoshop, Trivantis Lectora
  6. 6. CORPORATE SOCIAL RESPONSIBILITY Project Description: This Web-based course provides an overview of the Company’s Corporate Social Responsibility initiative. This course offers incentives for employees to embrace social responsibilities through the use of stories of previous and ongoing initiatives that impact the environment, community as well as civic engagements. My Role: I served as project manager on this project, working closely with the internal client and vendor to ensure that the compliance rules and regulations were communicated in an effective manner. I also ensured, through my instructional design experience, that the course was instructionally sound. Development Tools: Adobe Flash, Trivantis Lectora
  7. 7. MARKETING COMPLIANCE Project Description: This Web-based course provides an overview of Marketing Compliance rules and regulations for operating in an FDA-regulated environment. The course compares current rules and regulations with future rules by using presentation and explore strategies. Topics covered in this course include outdoor advertising, brand usage and sponsorships, along with guidance from current laws. My Role: I served as project manager on this project, working closely with the internal client and vendor to ensure that the compliance rules and regulations were communicated in an effective manner. I also ensured, through my instructional design experience, that the course was instructionally sound through concise learning outcomes and valid knowledge checks. Development Tools: Adobe Flash
  8. 8. INTRODUCTION TO LEASES Project Description: This project introduces dealership Salespersons to the concept and types of leasing. The course is devised of comparative strategies between the different types of leases. It also reviews the leasing process. My Role:Click to I served as project manager , instructional designer and developer on this course. I used rapidview more development techniques to storyboard and develop the course at the same time. I worked from instructor-led materials and conferences with SMEs and stakeholders to finalize the content.screens of Development Tools: Adobe Photoshop, Trivantis Lectora. Microsoft PowerPointthe course.
  9. 9. PRODUCT AND INDUSTRY OVERVIEW Project Description: This course is an introduction to Volvo Trucks (a Mack Trucks course was also developed) and the commercial trucking industry. The course contains a history of the brand, a comparison of the models as well as detailed exercises in product knowledge. My Role:Click to I served as project manager and instructional design quality control. I worked closely with aview more vendor and product manager to finalize content. The original course could not bookmark a learner’s progress so I imported the individual page movies into the course templates to ensurescreens of bookmarking would work.the course. Development Tools: Adobe Flash and Photoshop, Trivantis Lectora
  10. 10. INTRODUCTION TO ELECTRICAL SYSTEMS Project Description: This course was the first of a solution of three courses introducing Service Technicians in dealerships about electrical systems, including atom construction, circuits, circuit types, Joule’s Law and Ohm’s Law. This course is heavy in animation and graphical explore strategies to break down content in a manageable manner. My Role:Click to I served as project manager and instructional design quality control. I also started developmentview more on this course, which was handed over to another developer because of workload. In addition, I created several illustrations , graphics and animations.screens of Development Tools: Adobe Flash and Photoshop, Trivantis Lectorathe course.
  11. 11. EXHAUST AFTERTREATMENT SYSTEM OVERVIEW Project Description: This Web-based course provides an overview of the Exhaust Aftertreatment System for both the Mack and Volvo truck brands. This self-directed online course is intended for Service Technicians at dealerships to help them understand how the system works for each vehicle. My Role: I served as project manager on this project as well as instructional designer. I storyboarded the course based on requirements defined with the stakeholders and SMEs. Development Tools: Adobe Flash and Photoshop, Trivantis Lectora
  12. 12. MARKET AREA PARTS POTENTIAL OVERVIEW Project Description: This self-directed Web-based course provided an overview of a new Web-based application, called Market Area Parts Potential or MAPP. MAPP takes data from Polk and combines it with dealer the dealership enters in their Dealer Management System to create unique reports about their customer’s buying habits regarding parts. Intended for Parts Managers and Outside Salespersons, this course introduces the application and its reports, show the learner how to run the reports as well as how to interpret the reports. This course includes interpretive exercises that allows the learner to review actual report data and answer real business questions. My Role: I served as instructional designer as well as developer. I storyboarded the course based on requirements defined with the stakeholders and SMEs. I was granted access to the system and learned how to run reports and interpret the data as the learner is required. Development Tools: Adobe Photoshop, Trivantis Lectora
  13. 13. MAPP: GROWING YOUR PARTS BUSINESS Project Description: This course was designed to help Parts Managers and Outside Salespersons to grow the Parts business within a dealership. In order to increase the level of learning transfer, I incorporated branching scenarios along with individual and group brainstorming exercises to stimulate action after the course was completed. After the learner took each scenario, they were provided coaching based on their answers to certain questions, such as: • How did you do in the scenario? • How familiar are you with your local market competition? • Do you emphasize your strengths? • Do you mitigate your weaknesses? • Do you utilize your value proposition? We increased accountability and chance for learning transfer for the course by encouraging follow-up with the Parts Managers by the Regional and District Parts Managers. My Role:Click to I served as instructional designer as well as developer. I storyboarded the course based onview more requirements defined with the stakeholders and SMEs. I was granted access to the system and learned how to run reports and interpret the data as the learner is required.screens of We held a half-day design meeting with SMEs to lay out the branching of the scenarios to ensurethe course. we had a real-world response and action within the scenarios. Development Tools: Adobe Photoshop, Trivantis Lectora
  14. 14. REGIONAL TRAINING EVENTS--2012 Project Description: This project consisted of 11 instructor-led courses for the Regional Training Events. Each course provided insights into marketing concepts and tools regarding various subject matter, such as Marketing Tools, Proprietary Products or Business Solutions. Every course contained brainstorming and other activities designed to lead the learners to developing a succinct marketing plan that was actionable as soon as they returned to the dealership. My Role:Click to My role on this project was designer and developer of seven out of the 11 courses, although I hadview more instructional oversight and input on all courses. Development Tools: Adobe Photoshop, Trivantis Lectorascreens ofthe course.
  15. 15. ADVANCED WARRANTY ADMINISTRATION Project Description: This course was designed for Warranty Administrators who have been in their role for at least a year. The premise behind this course was to show learners that implementing best practices and engaging others involved in the warranty process would improve their dealership’s opportunities to recover more income from warranty claims. Using intensive exercises designed to build influencing knowledge and skills led to the development of an action plan for implementing a best practice discovered during the exercises. Learners were required to implement their action plans as well as turn in evidence of their plans to the instructor. They also were encouraged to participate in a post-course forum. My Role:Click to I served as instructional designer as well as developer. This course required extensive researchview more and analysis to determine that influencing skills were needed to complete the course structure. Development Tools: Adobe Photoshop, Trivantis Lectorascreens ofthe course.
  16. 16. Heather.porterfield@gmail.com (336) 692-6833 Web Site:

×