Automated IT Service Deliveryfor Managed Service ProvidersSunny LamAccount and Technical ManagerNorth Asiasunny.lam@kaseya...
Agenda                    •  What	  challenge	  does	  Data	  Center	  pose	                         to	  IT	  systems	  m...
Data Center Challenges                    •  Running	  24x7	  mission	  criKcal	  servers	  –	                         can...
Traditional IT Services Don’t Work                    “Break/fix”	  IT	  service	  is	  not	  suitable	  in	  mission	     ...
Key Challenges under Break/Fix                         of	  total	  resolu+on	  +me	  is	                                 ...
Thinking Managed Service                                           Scheduled	                                            m...
What tools do you need?                    •  Single	  pane	  of	  glass	  interface	                      •  Highly-­‐int...
Integrated Reporting                    •  Comprehensive	  	                         Report	                      •  Repor...
Flexible Deployment Options                    •  Industry	  standard	  secure	  connecKon	  regardless	  of	             ...
Kaseya                    Company Introduction9	  of	  11	  
The Global Standard for                     IT Automation10	  of	  11	  
Kaseya Fact Sheet                     •  Global	  leader	  in	  IT	  service	                          automaKon	  soPware...
Thank youwww.kaseya.com
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Data center 2.0: automated it service delivery for managed service providers by Mr. Sunny Lam of Kaseya

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Data center 2.0: automated it service delivery for managed service providers by Mr. Sunny Lam of Kaseya

  1. 1. Automated IT Service Deliveryfor Managed Service ProvidersSunny LamAccount and Technical ManagerNorth Asiasunny.lam@kaseya.com  
  2. 2. Agenda •  What  challenge  does  Data  Center  pose   to  IT  systems  management?   •  How  can  you  maintain  Data  Center   servers  anywhere  without  a  VPN?   •  What  tools  are  necessary  to  be  on  the   cuCng  edge  of  Data  Center  IT   management?1  of  11  
  3. 3. Data Center Challenges •  Running  24x7  mission  criKcal  servers  –   cannot  afford  system  failure   •  Monitoring  and  Backup  –  hard  to   manage  remotely  and  consistently   •  Need  soPware  tools  for  managing   servers  –  overwhelmed  with  different   tools  and  systems   •  The  growth  of  VirtualizaKon  -­‐  increase   man-­‐hours  for  system  maintenance  2  of  11  
  4. 4. Traditional IT Services Don’t Work “Break/fix”  IT  service  is  not  suitable  in  mission   criKcal  environment   Heavily  reliant  on   ReacKve manual  process Never  enough   Hard  to  manage   people;  doesn’t   machines  in   scale mulKple  locaKons3  of  11  
  5. 5. Key Challenges under Break/Fix of  total  resolu+on  +me  is   of  a  typical  IT  budget  is  spent   spent  on  problem  isola+on   on  simply  maintaining  exis+ng   and  root  cause  analysis   IT  opera+ons.2   rather  than  actually   solving  the  problem.1   #1  Pain  Point    -­‐     “My  machines  manage  me,     rather  than  the  other  way  around”   1.  Turner,  Mary  Johnston.  IDC.  “Automated,  Integrated  IT  OperaKons  Improve  Efficiency  and  Deliver  Cost  Savings”.  January  2010.  4  of  11   2.  O’Donnell,  Glenn.  Forrester.  “IT  OperaKons  2009:  An  AutomaKon  Odyssey”.  July  2009.  
  6. 6. Thinking Managed Service Scheduled   maintenance   Proac+vely   service  &   managed related   ac+vi+es Fully   Integrated   automated reports5  of  11  
  7. 7. What tools do you need? •  Single  pane  of  glass  interface   •  Highly-­‐integrated   •  Highly-­‐repeatable  6  of  11  
  8. 8. Integrated Reporting •  Comprehensive     Report   •  Reports  scheduled  &   auto-­‐distributed   •  Key  Performance   Indicators  (KPIs)  easily   communicated   •  Manage  all  of  your   Data  Center  Servers   anywhere,  anyKme  7  of  11  
  9. 9. Flexible Deployment Options •  Industry  standard  secure  connecKon  regardless  of   locaKon  without  VPN   •  Manage  computers  across  the  LAN  or  Internet   Managed  LocaKon   #1   Macs   Monitored  via     SNMP   Mixed  LAN   PCs   Managed  LocaKon  #2   Remote  Admin   Remote   Managed   Centrally  Managed   LocaKon  #3   Server   AcKve  Directory   Task LAN  8  of  11  
  10. 10. Kaseya Company Introduction9  of  11  
  11. 11. The Global Standard for IT Automation10  of  11  
  12. 12. Kaseya Fact Sheet •  Global  leader  in  IT  service   automaKon  soPware   •  8,000+  customers   •  Licensed  to  manage  more  than   8  million  end  points   •  Across  40  countries   •  Profits  fuel  growth  11  of  11  
  13. 13. Thank youwww.kaseya.com

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