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Data center 2.0: automated it service delivery for managed service providers by Mr. Sunny Lam of Kaseya
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Data center 2.0: automated it service delivery for managed service providers by Mr. Sunny Lam of Kaseya

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Data center 2.0: automated it service delivery for managed service providers by Mr. Sunny Lam of Kaseya Data center 2.0: automated it service delivery for managed service providers by Mr. Sunny Lam of Kaseya Presentation Transcript

  • Automated IT Service Deliveryfor Managed Service ProvidersSunny LamAccount and Technical ManagerNorth Asiasunny.lam@kaseya.com  
  • Agenda •  What  challenge  does  Data  Center  pose   to  IT  systems  management?   •  How  can  you  maintain  Data  Center   servers  anywhere  without  a  VPN?   •  What  tools  are  necessary  to  be  on  the   cuCng  edge  of  Data  Center  IT   management?1  of  11  
  • Data Center Challenges •  Running  24x7  mission  criKcal  servers  –   cannot  afford  system  failure   •  Monitoring  and  Backup  –  hard  to   manage  remotely  and  consistently   •  Need  soPware  tools  for  managing   servers  –  overwhelmed  with  different   tools  and  systems   •  The  growth  of  VirtualizaKon  -­‐  increase   man-­‐hours  for  system  maintenance  2  of  11  
  • Traditional IT Services Don’t Work “Break/fix”  IT  service  is  not  suitable  in  mission   criKcal  environment   Heavily  reliant  on   ReacKve manual  process Never  enough   Hard  to  manage   people;  doesn’t   machines  in   scale mulKple  locaKons3  of  11  
  • Key Challenges under Break/Fix of  total  resolu+on  +me  is   of  a  typical  IT  budget  is  spent   spent  on  problem  isola+on   on  simply  maintaining  exis+ng   and  root  cause  analysis   IT  opera+ons.2   rather  than  actually   solving  the  problem.1   #1  Pain  Point    -­‐     “My  machines  manage  me,     rather  than  the  other  way  around”   1.  Turner,  Mary  Johnston.  IDC.  “Automated,  Integrated  IT  OperaKons  Improve  Efficiency  and  Deliver  Cost  Savings”.  January  2010.  4  of  11   2.  O’Donnell,  Glenn.  Forrester.  “IT  OperaKons  2009:  An  AutomaKon  Odyssey”.  July  2009.  
  • Thinking Managed Service Scheduled   maintenance   Proac+vely   service  &   managed related   ac+vi+es Fully   Integrated   automated reports5  of  11  
  • What tools do you need? •  Single  pane  of  glass  interface   •  Highly-­‐integrated   •  Highly-­‐repeatable  6  of  11  
  • Integrated Reporting •  Comprehensive     Report   •  Reports  scheduled  &   auto-­‐distributed   •  Key  Performance   Indicators  (KPIs)  easily   communicated   •  Manage  all  of  your   Data  Center  Servers   anywhere,  anyKme  7  of  11  
  • Flexible Deployment Options •  Industry  standard  secure  connecKon  regardless  of   locaKon  without  VPN   •  Manage  computers  across  the  LAN  or  Internet   Managed  LocaKon   #1   Macs   Monitored  via     SNMP   Mixed  LAN   PCs   Managed  LocaKon  #2   Remote  Admin   Remote   Managed   Centrally  Managed   LocaKon  #3   Server   AcKve  Directory   Task LAN  8  of  11  
  • Kaseya Company Introduction9  of  11  
  • The Global Standard for IT Automation10  of  11  
  • Kaseya Fact Sheet •  Global  leader  in  IT  service   automaKon  soPware   •  8,000+  customers   •  Licensed  to  manage  more  than   8  million  end  points   •  Across  40  countries   •  Profits  fuel  growth  11  of  11  
  • Thank youwww.kaseya.com