Hkd2 energy empowering consumers via social media_nikki whiteman_which

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Hkd2 energy empowering consumers via social media_nikki whiteman_which

  1. 1. Empoweringconsumers viasocial media @NikkiWhiteman
  2. 2. Why? So where does Which? come in?..
  3. 3. Connecting companies and customers
  4. 4. Connecting companies and customers STILL waiting on Npower boiler repair Public Want us to get in touch? Public Great, thanks! Public Discussion with Npower Private Thank you so much! Public Npower problem sorted
  5. 5. Connecting companies and customers
  6. 6. Connecting companies and customers…
  7. 7. Advising consumers
  8. 8. Stepping in…
  9. 9. Tips for companies Manage expectations If you can’t fix it, acknowledge it Every customer is equal You can’t win ‘em all You’re human
  10. 10. Positive outcomes“I cant thank you enough, I doubt I would have got it back for a long time if it hadnt have been for you.”“Thanks for your help had a good result from ****.”“Wow which, you really get things done dont you? Thank you - amazing! **** have been little to no help when ive asked them!”

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