Project Implementation and Lessons Learned: A Vendors View


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Joe Boyce, PMP
Project Manager

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Project Implementation and Lessons Learned: A Vendors View

  1. 1. Project Implementation and Lessons Learned: A Vendors View Joe Boyce, PMP Project Manager j o [email_address]
  2. 2. Agenda <ul><li>Introduction </li></ul><ul><li>iSOFT </li></ul><ul><li>Health Projects </li></ul><ul><li>Risks and Mitigation </li></ul><ul><li>Lessons Learned Process </li></ul><ul><li>Lessons / Recommendations </li></ul>
  3. 3. Introduction – Joe Boyce <ul><li>iSOFT Project Manager </li></ul><ul><li>Project Manager responsible for the delivery of multiple projects and programs of work with District Health Boards in New Zealand and equivalent organisation’s in Australia  </li></ul><ul><li>Information Services at Auckland District Health Board with roles in support and project management. </li></ul><ul><li>Project Management Professional (PMP)  </li></ul>
  4. 4. iSOFT <ul><li>Significant presence in New Zealand and Australia </li></ul><ul><li>Hundreds of projects each year </li></ul><ul><li>Private and Public Sector </li></ul><ul><li>Upgrades and new deployments </li></ul><ul><ul><li>Patient Administration </li></ul></ul><ul><ul><li>Clinical Work Station </li></ul></ul><ul><ul><li>Laboratory and Radiology </li></ul></ul><ul><ul><li>Infrastructure </li></ul></ul><ul><ul><li>Pharmacy </li></ul></ul><ul><ul><li>Management </li></ul></ul>
  5. 5. Health Projects: Unique, but the same… Project Management Professional (PMP®) ISO9001 LIC13879
  6. 6. Risks and Mitigation <ul><li>Increased costs </li></ul><ul><li>Increases in the timeline </li></ul><ul><li>Increase in resource utilisation </li></ul><ul><li>Impacts on quality </li></ul>
  7. 7. Lessons Learned Process <ul><li>New Zealand and Australia </li></ul><ul><li>Past three years </li></ul><ul><li>Formal Post Implementation Review </li></ul><ul><li>Informal Post Implementation Review </li></ul><ul><li>Direct observations and reporting </li></ul><ul><li>Independent peer reviews </li></ul><ul><li>External reviews (Audits) </li></ul><ul><li>Published Internally and externally to clients </li></ul>
  8. 8. Lessons Learned – Resources * <ul><li>Estimation </li></ul><ul><li>Lead time </li></ul><ul><li>Quality and Ability </li></ul><ul><li>Utilise vendors in pre-scoping planning to assist in estimating </li></ul><ul><ul><li>resource needs and contingency budgets </li></ul></ul><ul><ul><li>back fill contingencies that allow the attraction of the best people onto the project </li></ul></ul><ul><li>Sourced both in-house and external for a cross section of skills and latest best practice (mixed teams) </li></ul><ul><li>A Business Analyst is required on the team to manage the business process change plan </li></ul>
  9. 9. Lessons Learned – Resources ** <ul><li>Resources from organisations/services that have recently implemented </li></ul><ul><li>Enlist a team member from the site or service that is next in line to implement so that the skills and knowledge can be passed along </li></ul><ul><li>Migration and Integration specialists are required </li></ul><ul><li>Longer projects require significant planning around this change freeze and resource non-availability </li></ul><ul><li>Mixed teams </li></ul><ul><li>Inter client/org/service </li></ul><ul><li>Technical Requirements </li></ul><ul><li>Christmas / New Year </li></ul>
  10. 10. Lessons Learned - Engagement <ul><li>Governance </li></ul><ul><li>Business Process </li></ul><ul><li>Communication Plans </li></ul><ul><li>Change Management </li></ul><ul><li>Executive Level sponsorship is essential to the well being of the project </li></ul><ul><li>Business processes need to be fully documented at an early stage. Changes are likely. Document the end state </li></ul><ul><li>Communication Plans need to be developed and used </li></ul><ul><ul><li>Updated </li></ul></ul><ul><ul><li>All stake holders - including vendors and clients project teams </li></ul></ul><ul><li>Change Management needs to be active and driven by senior management across all levels </li></ul>
  11. 11. Lessons Learned – Testing <ul><li>Testing Requirements </li></ul><ul><li>Strongly linked to the business process is a comprehensive Testing Plan </li></ul><ul><ul><li>entries </li></ul></ul><ul><ul><li>exits </li></ul></ul><ul><ul><li>sign off </li></ul></ul><ul><ul><li>UAT process and resources </li></ul></ul><ul><li>The appointment of Testing Manager with ownership is an essential element to success </li></ul>
  12. 12. Lessons Learned – Training <ul><li>Training </li></ul><ul><ul><li>learning the new application </li></ul></ul><ul><ul><li>new business processes to support it </li></ul></ul><ul><ul><li>training materials development </li></ul></ul><ul><ul><li>trainer development </li></ul></ul><ul><ul><li>effort often underestimated </li></ul></ul><ul><li>Other constraints </li></ul><ul><ul><li>availability of training facilities </li></ul></ul><ul><ul><li>familiarity of users with “Windows” </li></ul></ul><ul><li>Establish and undertake a training needs analysis as part of the planning phase to keep this activity off the critical path </li></ul><ul><ul><li>across the board issues (how to use a mouse) </li></ul></ul><ul><ul><li>specifically identified issues (how to ensure compliance with entry of Ministry of Health extract requirements) </li></ul></ul>
  13. 13. Lessons Learned – Go Live <ul><li>Report Management Plans (sub-project) implemented with appropriately resourced Analysts and Developers </li></ul><ul><li>The implementation of strong processes for username and password deployment to end users </li></ul><ul><li>The development and delivery of significant testing for document and label printing </li></ul><ul><li>Operational Reporting </li></ul><ul><li>Usernames & Password </li></ul><ul><li>Printing </li></ul>
  14. 14. Questions