Investigating the Use of Information Technology (IT) by Healthcare Organisations for Knowledge Sharing:<br />A Survey of N...
OBJECTIVE<br />To investigate the extent of use of IT by <br />New Zealand healthcare organizations <br />for knowledge sh...
Background<br />Knowledge Management (KM)<br />
Researchers<br />Significance of this study<br />an exploratory study that opens up an avenue to investigate further the f...
21 DHBs<br />CIOs<br />Response rate<br />69.2%<br />Who were the sample?<br />5 MSOs<br />
Document <br />Sharing<br />Discussions<br /><ul><li>Discuss issues via email</li></ul>   list /electronic discussion <br ...
 Use teleconferencing to </li></ul>   discuss issues<br /><ul><li> Use video conferencing to </li></ul>   discuss issues<b...
 Use computer networks to find contact details</li></li></ul><li>Availability/Use of Information Technologies<br />
Summary of Findings<br />  >80% email attachments<br /> > 70% publish & <br />   and access documents<br />>50% teleconfer...
Document sharing<br />Document management systems<br />Discussions<br />Recommendations<br />Sharing expertise<br />FORUM<...
Reasons for not using certain technologies for knowledge sharing were not gathered.<br />Limitation<br />
Information Technology are just enablers, it’s people  who actually share knowledge<br />
“Healthcare provision is a knowledge-intensive business, and the consequences of an organisation failing to make best use ...
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Investigating the Use of Information Technology (IT) by Healthcare Organisations for Knowledge Sharing: A Survey of New Zealand Healthcare

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Nor’ashikin Ali
School of Management, Massey University
(4/11/10, Civic 2, 10.00)

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  • Knowledge management has been the topic of interest in healthcare sector. Recently, KM has also embarked into New Zealand healthcare and one of the issues discussed in Health Care and Informatics Review Online Journal (Day and Orr, 2008). This is to show that knowledge sharing has been recognised to be important for healthcare to harness and reuse their knowledge constructively. The advancement of IT in healthcare New Zealand provides the opportunity for KM in healthcare New Zealand. One of efforts of healthcare to maximise the benefits gained from use their IT. This study gathers information how the IT was being used for knowledge sharing in healthcare.This study is also a preliminary study for my main research “Determinants of KMS success in healthcare”.
  • Investigating the Use of Information Technology (IT) by Healthcare Organisations for Knowledge Sharing: A Survey of New Zealand Healthcare

    1. 1. Investigating the Use of Information Technology (IT) by Healthcare Organisations for Knowledge Sharing:<br />A Survey of New Zealand Healthcare<br />Nor’ashikin Ali<br />Alexei Tretiakov<br />Dick Whiddett<br />Inga Hunter<br />School of Management<br />Massey University<br />Palmerston North<br />
    2. 2. OBJECTIVE<br />To investigate the extent of use of IT by <br />New Zealand healthcare organizations <br />for knowledge sharing<br />
    3. 3. Background<br />Knowledge Management (KM)<br />
    4. 4. Researchers<br />Significance of this study<br />an exploratory study that opens up an avenue to investigate further the factors that influence the success of knowledge management systems (KMS) in healthcare <br />Practitioners<br />The idea of how knowledge sharing<br /> is being practised in healthcare organisations<br />Improve the implementation of certain <br /> technologies that were found more likely to improve knowledge sharing<br />Plan the budget or strategies to improve knowledge sharing<br />
    5. 5. 21 DHBs<br />CIOs<br />Response rate<br />69.2%<br />Who were the sample?<br />5 MSOs<br />
    6. 6. Document <br />Sharing<br />Discussions<br /><ul><li>Discuss issues via email</li></ul> list /electronic discussion <br /> forum<br /><ul><li> Use blogs to share opinions/</li></ul> information<br /><ul><li> Discuss issues via chat rooms
    7. 7. Use teleconferencing to </li></ul> discuss issues<br /><ul><li> Use video conferencing to </li></ul> discuss issues<br /><ul><li> Publish documents on</li></ul> computer networks<br /><ul><li> Access documents </li></ul> published on computer <br /> networks<br /><ul><li> Exchange documents as </li></ul> email attachments<br />Knowledge <br />Sharing <br />Activities<br />Finding <br />expertise<br /><ul><li>Use computer networks to publish contact details
    8. 8. Use computer networks to find contact details</li></li></ul><li>Availability/Use of Information Technologies<br />
    9. 9. Summary of Findings<br /> >80% email attachments<br /> > 70% publish & <br /> and access documents<br />>50% teleconferencing, email lists, video conferencing<br />Electronic discussion forums and blogs are of little use (8%)<br />Chat rooms were not used at all<br />39% finding and publishing <br /> expertise<br />Document sharing<br />Discussions<br />Sharing Expertise<br />
    10. 10. Document sharing<br />Document management systems<br />Discussions<br />Recommendations<br />Sharing expertise<br />FORUM<br />
    11. 11. Reasons for not using certain technologies for knowledge sharing were not gathered.<br />Limitation<br />
    12. 12. Information Technology are just enablers, it’s people who actually share knowledge<br />
    13. 13. “Healthcare provision is a knowledge-intensive business, and the consequences of an organisation failing to make best use of the knowledge assets at its disposal can be severe” (Lelic, 2002)<br />

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