Healthpoint - Continuously Updated Referral Information for GPs and Patients: 3 years on John Anthony Williams Director Healthpoint Limited
At the time of referral what information is needed? Doctor Which specialist has an interest in this disease? Who can I contact to talk about options? Is the procedure funded by the public health system? What is the current treatment guideline? How long will it take to get an appointment? Patient/caregiver What will happen at the first appointment? What should I take with me? Where will I park? How long will it take to get an appointment? How much will it cost? Where can I find some information on the condition? Are there any support groups I can contact?
“ Great for someone in the early initial stages of health worries”
“ The information was easy to read, easy to follow “
“ Told me where to go, what to do, what to expect”
“ Easy to get around, very good actually, liked the headlines”
“ Post-care information would have been useful e.g. exercise tips”
Increasing access to appropriate DHB information may improve:
Our experience with DHBs shows that between 15 – 32% of referrals may be inappropriate. Our analysis shows that the majority of inappropriate referrals are due to a lack of referrer understanding/transparency of referral guidelines.
Did Not Attend (DNA)
In addition to inappropriate referrals, we know that DNAs ranging from 4 – 30% are common in most services. DNAs can be attributed to a broad range of situations including lack of patient information, cultural perception, lack of involvement and even non-familiarity with public transport systems.
We know that some patients are uncertain about how they should prepare for their appointment. e.g. hydrating before ultrasounds, presenting with list of current medications, fasting etc.
Healthpoint quality & operational systems Quality Accuracy Integrity Accessibility