Determining Knowledge Management Systems (KMS) Success Factors for Healthcare Department of Management Massey University Nor’ashikin Ali, Alexei Tretiakov , Dick Whiddett HINZ2009, 30 Sept - 02 Oct 2009 Rotorua

Aims of the study Background Research Framework Research methods Conclusion

Aims of the study

Background

Research Framework

Research methods

Conclusion

Glossary: KMS = knowledge management systems KM = Knowledge Management IT = Information Technology Examine the factors that may influence the success of KMS in healthcare Propose the KMS success model for healthcare

Glossary:

KMS = knowledge management systems

KM = Knowledge Management

IT = Information Technology

Examine the factors that may influence the success of KMS in healthcare

Propose the KMS success model for healthcare

Definition of Knowledge management systems A class of information systems developed to facilitate KM processes (creation, storing, dissemination and application of knowledge) (Alavi and Leidner, 2001). Examples of technologies used in KMS electronic discussion forum, groupware, bulletin board Document management systems Electronic knowledge repository

Definition of Knowledge management systems

A class of information systems developed to facilitate KM processes (creation, storing, dissemination and application of knowledge) (Alavi and Leidner, 2001).

Examples of technologies used in KMS

electronic discussion forum, groupware, bulletin board

Document management systems

Electronic knowledge repository

Knowledge sharing in healthcare has been identified as critical factor in successful healthcare delivery (Wickramasinghe, 2003) Knowledge sharing is hard to realize Highly professionalized field Monodisciplinary communities Strong professional boundaries

Knowledge sharing in healthcare has been identified as critical factor in successful healthcare delivery (Wickramasinghe, 2003)

Knowledge sharing is hard to realize

Highly professionalized field

Monodisciplinary communities

Strong professional boundaries

Previous studies by DeLone and McLean (2003), the factors that contribute to the success of information systems are: Information quality System quality Perceived usefulness User satisfaction KMS involves far more than just technology, organizational and social issues are important

Previous studies by DeLone and McLean (2003), the factors that contribute to the success of information systems are:

Information quality

System quality

Perceived usefulness

User satisfaction

KMS involves far more than just technology, organizational and social issues are important

Organizational issues – culture of sharing, incentive and leadership (Nicolini, Powell, Conville and Martinez-Solano, 2007) Kulkarni et al. (2006) KM Success Model include organizational supports but focusing on knowledge use as a measure of success

Organizational issues – culture of sharing, incentive and leadership (Nicolini, Powell, Conville and Martinez-Solano, 2007)

Kulkarni et al. (2006) KM Success Model include organizational supports but focusing on knowledge use as a measure of success

Kulkarni et al.’s KM Success Model Combination of DeLone and McLean IS Success Model (Knowledge Content Quality, KM System quality, Perceived Usefulness and User satisfaction) Organizational issues – leadership, incentive, co-worker and supervisor Modification Culture of sharing Subjective norm (Azjen & Fishbein , 1975) Security – perceived security

Kulkarni et al.’s KM Success Model

Combination of DeLone and McLean IS Success Model (Knowledge Content Quality, KM System quality, Perceived Usefulness and User satisfaction)

Organizational issues – leadership, incentive, co-worker and supervisor

Modification

Culture of sharing

Subjective norm (Azjen & Fishbein , 1975)

Security – perceived security

KMS Use for Retrieval KMS Use for Sharing Knowledge Management Systems for Healthcare (KMSH) Success Model Integrated Model (D&M IS Success Model Organizational and Social issues)

Research method Quantitative Research design Questionnaire administration mail and online Survey instruments based on existing instruments

Research method

Quantitative

Research design

Questionnaire administration

mail and online

Survey instruments based on existing instruments

Initial survey To study the use of IT for knowledge sharing in healthcare organizations Respondents – CIOs of DHBs and MSOs Main survey To examine the success factors of KMS Respondents – employees in DHBs and MSOs

Initial survey

To study the use of IT for knowledge sharing in healthcare organizations

Respondents – CIOs of DHBs and MSOs

Main survey

To examine the success factors of KMS

Respondents – employees in DHBs and MSOs

Theory Explore the original model in context of healthcare Better understanding of success factors of KMS Practice Provide the guidelines for successful implementation of KMS in healthcare

Theory

Explore the original model in context of healthcare

Better understanding of success factors of KMS

Practice

Provide the guidelines for successful implementation of KMS in healthcare

Many KM initiatives fail due to reluctance of employees to use KMS to share and retrieve knowledge Factors influencing knowledge sharing should be given high priorities in organizations For successful implementation of KMS in healthcare, organizational issues should be given the consideration

Many KM initiatives fail due to reluctance of employees to use KMS to share and retrieve knowledge

Factors influencing knowledge sharing should be given high priorities in organizations

For successful implementation of KMS in healthcare, organizational issues should be given the consideration

QUESTIONS?

QUESTIONS?

*THANK YOU*

*THANK YOU*