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Determining Knowledge Management Systems (KMS) Success Factors for Healthcare  Department of Management Massey University ...
<ul><li>Aims of the study </li></ul><ul><li>Background </li></ul><ul><li>Research Framework </li></ul><ul><li>Research met...
<ul><li>Glossary:  </li></ul><ul><li>KMS = knowledge management systems </li></ul><ul><li>KM = Knowledge Management </li><...
<ul><li>Definition of Knowledge management systems </li></ul><ul><ul><li>A class of information systems developed to facil...
<ul><li>Knowledge sharing in healthcare has been identified as critical factor in successful healthcare delivery  (Wickram...
<ul><li>Previous studies by DeLone and McLean (2003), the factors that contribute to the success of information systems ar...
<ul><li>Organizational issues – culture of sharing, incentive and leadership  (Nicolini, Powell, Conville and Martinez-Sol...
<ul><li>Kulkarni et al.’s KM Success Model </li></ul><ul><ul><li>Combination of DeLone and McLean IS Success Model  (Knowl...
KMS Use for Retrieval KMS Use for Sharing Knowledge Management Systems for Healthcare  (KMSH) Success Model Integrated Mod...
<ul><li>Research method </li></ul><ul><ul><li>Quantitative </li></ul></ul><ul><li>Research design </li></ul><ul><ul><li>Qu...
<ul><li>Initial survey </li></ul><ul><ul><ul><li>To study the use of IT for knowledge sharing in healthcare organizations ...
<ul><li>Theory </li></ul><ul><ul><ul><li>Explore the original model in context of healthcare </li></ul></ul></ul><ul><ul><...
<ul><li>Many KM initiatives fail due to reluctance of employees to use KMS to share and retrieve knowledge </li></ul><ul><...
<ul><li>QUESTIONS? </li></ul>
<ul><li>*THANK YOU* </li></ul>
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Determining KMS Success Factors for Healthcare

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Nor'ashikin Ali
Department of Management, Massey University
www.massey.ac.nz
(P10, 1/10/09, Opus Room, 4.00)

Published in: Health & Medicine
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Transcript of "Determining KMS Success Factors for Healthcare"

  1. 1. Determining Knowledge Management Systems (KMS) Success Factors for Healthcare Department of Management Massey University Nor’ashikin Ali, Alexei Tretiakov , Dick Whiddett HINZ2009, 30 Sept - 02 Oct 2009 Rotorua
  2. 2. <ul><li>Aims of the study </li></ul><ul><li>Background </li></ul><ul><li>Research Framework </li></ul><ul><li>Research methods </li></ul><ul><li>Conclusion </li></ul>
  3. 3. <ul><li>Glossary: </li></ul><ul><li>KMS = knowledge management systems </li></ul><ul><li>KM = Knowledge Management </li></ul><ul><li>IT = Information Technology </li></ul><ul><li>Examine the factors that may influence the success of KMS in healthcare </li></ul><ul><li>Propose the KMS success model for healthcare </li></ul>
  4. 4. <ul><li>Definition of Knowledge management systems </li></ul><ul><ul><li>A class of information systems developed to facilitate KM processes (creation, storing, dissemination and application of knowledge) (Alavi and Leidner, 2001). </li></ul></ul><ul><li>Examples of technologies used in KMS </li></ul><ul><ul><li>electronic discussion forum, groupware, bulletin board </li></ul></ul><ul><ul><li>Document management systems </li></ul></ul><ul><ul><li>Electronic knowledge repository </li></ul></ul>
  5. 5. <ul><li>Knowledge sharing in healthcare has been identified as critical factor in successful healthcare delivery (Wickramasinghe, 2003) </li></ul><ul><li>Knowledge sharing is hard to realize </li></ul><ul><ul><li>Highly professionalized field </li></ul></ul><ul><ul><li>Monodisciplinary communities </li></ul></ul><ul><ul><li>Strong professional boundaries </li></ul></ul>
  6. 6. <ul><li>Previous studies by DeLone and McLean (2003), the factors that contribute to the success of information systems are: </li></ul><ul><ul><li>Information quality </li></ul></ul><ul><ul><li>System quality </li></ul></ul><ul><ul><li>Perceived usefulness </li></ul></ul><ul><ul><li>User satisfaction </li></ul></ul><ul><li>KMS involves far more than just technology, organizational and social issues are important </li></ul>
  7. 7. <ul><li>Organizational issues – culture of sharing, incentive and leadership (Nicolini, Powell, Conville and Martinez-Solano, 2007) </li></ul><ul><li>Kulkarni et al. (2006) KM Success Model include organizational supports but focusing on knowledge use as a measure of success </li></ul>
  8. 8. <ul><li>Kulkarni et al.’s KM Success Model </li></ul><ul><ul><li>Combination of DeLone and McLean IS Success Model (Knowledge Content Quality, KM System quality, Perceived Usefulness and User satisfaction) </li></ul></ul><ul><ul><li>Organizational issues – leadership, incentive, co-worker and supervisor </li></ul></ul><ul><li>Modification </li></ul><ul><ul><li>Culture of sharing </li></ul></ul><ul><ul><li>Subjective norm (Azjen & Fishbein , 1975) </li></ul></ul><ul><ul><li>Security – perceived security </li></ul></ul>
  9. 9. KMS Use for Retrieval KMS Use for Sharing Knowledge Management Systems for Healthcare (KMSH) Success Model Integrated Model (D&M IS Success Model Organizational and Social issues)
  10. 10. <ul><li>Research method </li></ul><ul><ul><li>Quantitative </li></ul></ul><ul><li>Research design </li></ul><ul><ul><li>Questionnaire administration </li></ul></ul><ul><ul><ul><li>mail and online </li></ul></ul></ul><ul><ul><li>Survey instruments based on existing instruments </li></ul></ul>
  11. 11. <ul><li>Initial survey </li></ul><ul><ul><ul><li>To study the use of IT for knowledge sharing in healthcare organizations </li></ul></ul></ul><ul><ul><ul><li>Respondents – CIOs of DHBs and MSOs </li></ul></ul></ul><ul><li>Main survey </li></ul><ul><ul><li>To examine the success factors of KMS </li></ul></ul><ul><ul><li>Respondents – employees in DHBs and MSOs </li></ul></ul>
  12. 12. <ul><li>Theory </li></ul><ul><ul><ul><li>Explore the original model in context of healthcare </li></ul></ul></ul><ul><ul><ul><li>Better understanding of success factors of KMS </li></ul></ul></ul><ul><li>Practice </li></ul><ul><ul><li>Provide the guidelines for successful implementation of KMS in healthcare </li></ul></ul>
  13. 13. <ul><li>Many KM initiatives fail due to reluctance of employees to use KMS to share and retrieve knowledge </li></ul><ul><li>Factors influencing knowledge sharing should be given high priorities in organizations </li></ul><ul><li>For successful implementation of KMS in healthcare, organizational issues should be given the consideration </li></ul>
  14. 14. <ul><li>QUESTIONS? </li></ul>
  15. 15. <ul><li>*THANK YOU* </li></ul>

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