Business Impact Analysis and DR The Hutt Valley DHB Experience

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    Business Impact Analysis and DR The Hutt Valley DHB Experience - Presentation Transcript

    1. Business Impact Analysis and DR The Hutt Valley DHB Experience
      • HINZ
      • 29 th Oct 2007
      • Presentation by
      • Mike Sullivan
      • IT Operations Manager, Hutt Valley DHB
    2. A Day in the Life at Hutt
      • 8:20am: Enter office; notice that only 1 person on Helpdesk and the phones are all ringing; ops manager on coffee errand
      • 8:30am: Logged in; delete SPAM; receive complaint from user; mgmt schedules 2 day workshop to prepare DAP
      • 8:45am: Project Manager complains about quality of supplier’s software and implementation; begin long email to supplier
      • 9:00am: Ops manager advises that software solution won’t work; need to write off $25k and buy another product for unknown sum
      • 10:15am: Check snail mail (mostly invites to conferences, advertising, invoices, and a letter to CEO re new MoH project)
      • 10:40am: Message to attend urgent meeting re latest strike
      • 10:41am: Continue long email to supplier
      • 10:46am: Phone call from Mobile Ear Unit wanting new computer system; who?
      • 11:00am: Regional CIOs teleconference – you are writing the minutes
    3. A Day in the Life…(cont)
      • 12:20pm: Give undivided attention to PA matters
      • 12:45pm: Thinking about lunch; 5 minute quiz in tearoom
      • 12:55pm: COO wanders in; can’t sync her PDA
      • 1:30pm: Visit from laboratory manager wanting sign off on capex
      • 1:50pm: Continue long email to supplier; thinking about lunch
      • 2:00pm: Urgent meeting re handling laboratory workers strike
      • 3:00pm: Interviewed to provide input into pandemic plan (with lunch)
      • 3:55pm: Brain feeling like jelly; answer 20 new emails for relaxation
      • 4:30pm: Remember supplier’s email and continue…remember complaint and attempt apologetic phone call (but they’ve gone!)
      • 4:40pm: Ring from new supplier - special deal on laptops this week
      • 4:47pm: Continue review of new supplier contract (on critical path)
      • 5:30pm: Remember to update corporate risk report!
      • 6:05pm: Shall I finish email to supplier?…or go home…
    4. Trends in healthcare systems
      • Greater dependence on systems means greater need for reliability
      • Need to comply with standards to ensure interoperability
      • Trend to regionally aligned solutions
      • Mobile workforce; deliver functionality to the field
      • Single login and pass-through authentication
      • Searching and filtering for relevant information
    5. Where do our priorities come from?
      • From the Health Information Strategy of NZ
      • From the District Strategic Plan
      • From the District Annual Plan
      • From the Ministry of Health
      • From the last person who walked in our door
      • From the Information Systems Strategic Plan
      • From the vendor who last invited us out
      • From the vendor who has an excellent product
      • From the business sponsor who is prepared to pay
    6. If we are all so busy!!
      • Why do it?
    7. We are all so busy!!
      • Audit compliance
      • Heightened awareness throughout org
      • Shared knowledge both internal/external
    8. We are all so busy!!
      • Timeliness, there is never a good time
      • The business loves it
    9. DIY or Engage ?
      • Which parts should you own?
      • External consultancy used, greater separation and sense of ownership by the business
      • Standby Consultants used for BIA and DRP phases
    10. Growth: Business - IS GROWTH Review/Upgrade Infrastructure and Applications Business Impact Analysis Disaster Recovery Plan Risk Assessment
    11. Risk Assessment GROWTH Review/Upgrade Infrastructure and Applications Business Impact Analysis Disaster Recovery Plan Risk Assessment
    12. Risk Assessment
      • Really important step in the cycle
      • All applications, services, infrastructure and processes
            • Where are the backups kept?
            • Key systems duplicated
            • People and skills on the ground
    13. Risk Assessment
      • Computer Room Basics
            • Air Con
            • Power
            • UPS
      • Security is important as well
            • Physical
            • Systems
            • Applications
    14. Business Impact Analysis GROWTH Review/Upgrade Infrastructure and Applications Business Impact Analysis Disaster Recovery Plan Risk Assessment
    15. Business Impact Analysis
      • Completed by Standby Consultants
      • We had our own impressions
      • Interact with the business
            • Stakeholders interviewed by Standby
    16. Business Impact Analysis
      • Provided reliable information about our products and services
      • Defined business impact and any tolerable downtime
      • Made the business think about their own processes
    17. Disaster Recovery Plan GROWTH Review/Upgrade Infrastructure and Applications Business Impact Analysis Disaster Recovery Plan Risk Assessment
    18. Disaster Recovery Plan
      • Key information used from BIA
      • Total environment documented
            • Server packs created
      • Enables us to respond effectively
    19. Disaster Recovery Plan
      • Defines roles and responsibilities
            • Multidisciplinary team
      • Allows a return to normal operations
            • Planned
            • Prioritised
      • The plan MUST be tested
    20. Review Infrastructure/Applications GROWTH Review/Upgrade Infrastructure and Applications Business Impact Analysis Disaster Recovery Plan Risk Assessment
    21. Review Infrastructure/Applications
      • Continual process
      • Greater reliance on electronic systems
            • Hutt has close to 50 applications
      • Keep it fit for purpose
      • Determine requirements
    22. Review Infrastructure/Applications
      • Users/business asked for input via workshops
            • Results not what we expected
      • Hutt used workshops to set the scene
            • Internal
            • Business
            • External
    23. Review Infrastructure/Applications
      • Gen-I used to validate roadmap and technologies
      • Users/business asked for input via workshops
            • Results not what we expected
    24. Lessons learned
      • Start now!!
      • Start Now!!
      • DIY or Engage
    25. Lessons learned
      • Involve the business at each stage
      • Engage the DHB management team
      • Look at the processes as well
      • Remember security
    26. Questions? ?

    + HINZHINZ, 3 years ago

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    HINZ
    29th Oct 2007

    Presentation by
    Mike Sullivan
    I more

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