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Comptiamarketresearchonbusinessprocessautomation 140218121040-phpapp02

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Comptia Market Research on Business Process Automation

Comptia Market Research on Business Process Automation

Published in: Business, Technology
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  • 1. CompTIA Market Research: Business Process Automation Taking Businesses to the Next Level
  • 2. Business Process Automation Cycle Analysis ManagementAutomation Monitoring Discovery and documentation of existing workflows Optimization of individual processes Integration of applications used in overall workflows Tracking to ensure efficiency and detect deficiencies
  • 3. Change in BPA Technology Over Past Two Years 22% 53% 24% 42% 50% 7% 44% 49% 6% Significant Increase Moderate Increase Minimal/No Increase Large Small Medium 20% 51% 28% 35% 60% 5% 69% 26% 5% Significant Increase Moderate Increase Minimal/No Increase Advanced On pace/ behind Slightly ahead By Firm Size By Technology Usage Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. IT and business executives (end users)
  • 4. Heavy Reliance on Technology for Business Processes 48% 49% 31% 66% 63% 48% 73% 78% 59% Expense Reports Invoices Employee Reviews Small Medium Large Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. IT and business executives (end users)
  • 5. Use of BPA technology 24% 31% 45% 34% 47% 19% 43% 49% 8% Nearly all areas of business Most areas of business Some/Few/No areas of business Small Medium Large Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. IT and business executives (end users)
  • 6. Methods for Passing Information Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. end users 25% 25% 30% 34% 36% 45% 45% 58% Paper trail between departments Paper trail from external source Phone call from external source Phone call between employees Communication between applications Email from external source Applications automatically send notification Email between employees
  • 7. Areas Targeted for Improvement through BPA 20% 23% 23% 24% 27% 33% 39% 46% 48% Low customer satisfaction Lost business Incorrect payments/invoicing High incidence of errors requiring rework Lack of business process visibility Difficulty locating documents Poor interaction between departments Duplication of work Bottlenecks that slow things down Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. end users
  • 8. Room for Improvement in BPA System Implementation Currently Installed BPA Components In place; performing well In place; needs improvement Would like to implement No plans to implement Expense report management 43% 38% 11% 9% Project management 39% 36% 15% 10% Document/Content management 38% 42% 13% 6% Customer relationship management 36% 34% 17% 14% Customer service management 35% 39% 15% 11% Help desk 34% 32% 15% 19% Marketing/Sales management 32% 41% 15% 12% Employee performance 32% 33% 18% 17% Enterprise resource planning 27% 31% 18% 23% Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. end users
  • 9. Challenges in Building a Higher Degree of Automation 29% 36% 38% 40% 46% 51% No budget Understanding how processes fit together Skills gap in automation/integration Need to procure/improve applications Workforce education Changing mindset and behavior Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. end users
  • 10. Companies Look to Outsourcing for Automation of Workflow 21% 43% 36% Amount of Outsourcing has Remained the Same Source: CompTIA’s Trends in Workflow Automation and Communications study Base: 500 U.S. end users Increased Level of Outsourcing Brought More Workflow In-House Profile of Increased Outsourcing 15% Small Firms 26% Medium-sized Firms 25% Large Firms 15% Executives 25% IT Function 22% Business Function 41% Advanced tech users
  • 11. About CompTIA Research CompTIA’s research program publishes around 25 unique studies year. CompTIA members have access to a research library containing more than 100 reports covering technology, business, workforce and channel trends. This study and all CompTIA research is one way in which the association re-invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. The full report is available at no cost to CompTIA members to help them develop and hone their business plans. Visit www.comptia.org or contact research@comptia.org for more information.

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