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Ms.Vandana Gupta

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This presentation is by Ms.Vandana Gupta at the Putting Patients First Conference on 20th Oct,10. Topic "What I wish every doctor knew – the Patient’s Perspective ". HELP is the world's largest ...

This presentation is by Ms.Vandana Gupta at the Putting Patients First Conference on 20th Oct,10. Topic "What I wish every doctor knew – the Patient’s Perspective ". HELP is the world's largest the worlds largest free patient education library - www.healthlibrary.com

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Ms.Vandana Gupta Ms.Vandana Gupta Presentation Transcript

  • Vandana Gupta Founder, V Care Foundation October 20, 2010
  • Doctor does not want to be your advocate Doctor does not understand you? Doctor does not speak in simple language Doctor does not allow you to disagree or ask a question Doctor does not make you feel comfortable
  •  
  • Current Scenario
    • The Doctor patient ratio in India is 1:1588*
    • Ideal ratio should be 1:500
    • 3X times!
    *Deccan Chronicle , July 10, 2009
  • How can we work together to address this challenge
  •  
  • Patient’s Need
    • Confidence
    • Competence
    • Mutual respect
    • Knowledge
    • Trust
    • Shared Values
  • Patient’s view
    • The physician is generally viewed as superior to the patient
    • The doctor-patient relationship is also complicated by the patient’s suffering
    • Doctor’s busy schedule may prevent the patient getting a patient hearing
    • A dilemma may arise in situations where what is the most efficient treatment is not the same as what the patient wants for various reasons.
  • What a patient wants…
    • To be seen and get test results in a timely manner
    • Doctor---not the staff---should call with bad results.
    • Doctor should tell what medicines one is getting and their side-effects.
    • Doctor should explain everything in terms one can understand.
    • A kind “hello” at the beside
  • What a patient wants…
    • Be patient and engage patients in medical decision-making
    • Acknowledge the stress that patient undergoes and respect each patient’s preferences, beliefs and values
    • Explain results and directions in simple terms
    • Offer encouragement and compassion, but don’t sugarcoat problems and solutions
  • What a patient wants
    • Have a sense of humor, but not at the expense of a patient’s dignity
    • Never brush off questions about alternative medicines or other medical issues
    • State plans clearly for what the patient should do next
  • Patient’s responsibility
    • Be honest with your doctor on the issues concerning your health
    • Compliance, Compliance, Compliance
    • Patience is a virtue!
    • Both of you have the same goal : Patient’s good health
    • Any Questions