Before the Profile Call
Profiling May 20132
What we’ll cover
1. Initial Job Assignment Process
2. Creating a new Hiring Manager
3. Engaging the Hi...
Profiling May 20133
1. Initial Job Assignment Process
A. How jobs are assigned
B. Client orientation
C. Research
Profiling May 20134
1.A. How jobs are assigned
• Jobs are assigned by the HCN Manager and/or Client
Manager based on:
• Ex...
Profiling May 20135
1.B. Client Orientation
• Upon assignment, Accolo Client Manager will provide you
with:
• Job title
• ...
Profiling May 20136
1.C. Research
• Accolo system
• “Companies” tab
• “Jobs” tab
• Job description
• Client company website
Profiling May 20137
1.C. Research:
Accolo System – “Companies” Tab
• Check the “Companies” tab for engagement details:
• B...
Profiling May 20138
1.C. Research:
Accolo System – “Companies” Tab (cont’d)
“Companies” tab > Enter company name > Search
Profiling May 20139
1.C. Research:
Accolo System – “Companies” Tab (cont’d)
Notes & Attachments > Review all content & att...
Profiling May 201310
1.C. Research
Accolo System – “Jobs” Tab
• Has your Hiring Manager run jobs with Accolo before?
• No ...
Profiling May 201311
1.C. Research
Accolo System – “Jobs” Tab (cont’d)
“Jobs” tab > Show Advanced > All Jobs > HM Name / C...
Profiling May 201312
1.C. Research – Job Description
• Review unfamiliar terms
• Look for similar jobs to compare requirem...
Profiling May 201313
1.C. Research – Client Company Website
• Familiarize yourself with their website
• Review:
• Products...
Profiling May 201314
2. Creating a new Hiring Manager
“Companies” tab > Company Hierarchy > Add > Add Hiring Manager
Profiling May 201315
2. Creating a new Hiring Manager (cont’d)
Enter your HM’s info and click “Save”
Profiling May 201316
3. Engaging the Hiring Manager
• When: Within 24 hours of your client orientation with the
Accolo Cli...
Profiling May 201317
3. Engaging the Hiring Manager (cont’d)
• Client satisfaction is our first priority:
• Advise and con...
Profiling May 201318
Review
Profiling May 201319
Review Questions
• What is one of the first things you should do when you are
assigned to a new clien...
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Hcn training before the profile call 07-25-2013

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  • Intake call with Accolo Client Manager upon assignment:Contract details and client stakeholdersWhat the client does and how they differentiate themselvesClient cultureClient specific recruiting process information: larger companies will sometimes be more process oriented and we adapt to meet their requirements
  • What is one of the first things you should do when you are assigned to a new client? Talk to the Accolo Client Manager to learn about the accountWhat type of research can you do within the Accolo system to learn about a new client/HM? Companies and Jobs tabsWhat should I include in my first email to a HM? Contact info, availability to profile and HC Bio
  • Hcn training before the profile call 07-25-2013

    1. 1. Before the Profile Call
    2. 2. Profiling May 20132 What we’ll cover 1. Initial Job Assignment Process 2. Creating a new Hiring Manager 3. Engaging the Hiring Manager
    3. 3. Profiling May 20133 1. Initial Job Assignment Process A. How jobs are assigned B. Client orientation C. Research
    4. 4. Profiling May 20134 1.A. How jobs are assigned • Jobs are assigned by the HCN Manager and/or Client Manager based on: • Expertise: Industry and/or job category • Geography: If an onsite presence is requested • Metrics: HM Satisfaction Survey scores and Fill Rate • Consultative Approach: Drive the recruitment process and establish self as a trusted partner • Accolo Process: Able to articulate the Accolo value and process in a way that drives adoption
    5. 5. Profiling May 20135 1.B. Client Orientation • Upon assignment, Accolo Client Manager will provide you with: • Job title • Job description • Hiring Manager details • Client company name • Client company description • Intake call with Accolo Client Manager upon assignment: • Contract details and client stakeholders • What the client does and how they differentiate themselves • Client culture • Client specific recruiting process information
    6. 6. Profiling May 20136 1.C. Research • Accolo system • “Companies” tab • “Jobs” tab • Job description • Client company website
    7. 7. Profiling May 20137 1.C. Research: Accolo System – “Companies” Tab • Check the “Companies” tab for engagement details: • Background and reference checks • Preferred interview process • Offer negotiation • Visa sponsorship/transfer policy • Relocation policy
    8. 8. Profiling May 20138 1.C. Research: Accolo System – “Companies” Tab (cont’d) “Companies” tab > Enter company name > Search
    9. 9. Profiling May 20139 1.C. Research: Accolo System – “Companies” Tab (cont’d) Notes & Attachments > Review all content & attachments
    10. 10. Profiling May 201310 1.C. Research Accolo System – “Jobs” Tab • Has your Hiring Manager run jobs with Accolo before? • No – HM will need an Accolo process overview on profile call and an Accolo system demo during first meeting after job launch • Yes – Review the jobs your HM previous ran with Accolo • Review other jobs for your client within the Accolo system
    11. 11. Profiling May 201311 1.C. Research Accolo System – “Jobs” Tab (cont’d) “Jobs” tab > Show Advanced > All Jobs > HM Name / Company Name > Jobs Status of All > Search
    12. 12. Profiling May 201312 1.C. Research – Job Description • Review unfamiliar terms • Look for similar jobs to compare requirements • Make notes on terms or requirements about which you require more detailed information • Prepare questions for your intake call ahead of time • Leverage one of the Profiling Templates available on Socialtext
    13. 13. Profiling May 201313 1.C. Research – Client Company Website • Familiarize yourself with their website • Review: • Products and services • About us and corporate history information • Executive leadership information • News and press releases
    14. 14. Profiling May 201314 2. Creating a new Hiring Manager “Companies” tab > Company Hierarchy > Add > Add Hiring Manager
    15. 15. Profiling May 201315 2. Creating a new Hiring Manager (cont’d) Enter your HM’s info and click “Save”
    16. 16. Profiling May 201316 3. Engaging the Hiring Manager • When: Within 24 hours of your client orientation with the Accolo Client Manager • How: • Email: Send an introductory email to your HM including: your contact info, availability to conduct the profile call and your HC Bio • Phone: Follow-up via phone after sending your intro email The consultative process starts NOW!
    17. 17. Profiling May 201317 3. Engaging the Hiring Manager (cont’d) • Client satisfaction is our first priority: • Advise and consult with the HM • Establish yourself as a credible authority on the recruiting process • Be willing to go the extra mile for your HM
    18. 18. Profiling May 201318 Review
    19. 19. Profiling May 201319 Review Questions • What is one of the first things you should do when you are assigned to a new client? • What type of research can you do within the Accolo system to learn about a new client/HM? • What should I include in my first email to a HM?
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