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Service design

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Jane Wood, HANDIHealth, Leeds workshop

Jane Wood, HANDIHealth, Leeds workshop

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Service design Service design Presentation Transcript

  • Jane Wood Service DesignerCancer, Long Term Conditions, Mental Health
  • Know your usersLots of tools and techniques to help Image - http://brynjones.deviantart.com/art/The-Usual-Suspects-189659496
  • Is there a need?Make a difference to a lot of patients, develop a flexible and scalable service Image - www.cancerresearchuk.org
  • What are patients needs? Current policy Literature review Don’t re-invent the wheel
  • Ask patients about their experience Focus groups Semi structured interviewsInform: design, functions, features and content
  • Observe their journey
  • Who are the people involved in their care?
  • Where do they receive their care?
  • What support to they need alongside their care?
  • Where is the service used? Impact on Dr/patient relationship? Challenges in clinical environment?
  • How will patients become aware of the service?
  • Evaluation Image - http://solutionsfire.co.uk/Free-fire-risk-assessment-advice.html
  • Innovation LabsOver 100 people - 126 ideas – December to February Lab1: Personas, scenarios, ideas Incubation Lab 2: features, storyboards, pitch http://www.innovationlabs.org.u
  • Engage your usersMake useful, usable, engaging and effective products and services
  • j.wood@mihealth.info @janelwood www.mihealth.info
  • Create a persona for a diabetes app Psyche: we all have an overall attitude towards life and our surroundings which also influence the way we meet technology e.g. is the persona introvert or extrovert. Background: we all have a social background, education, upbringing which influence our abilities, attitudes and understanding of the world. Emotions and attitudes towards technology Link: and the
  • Is content relevant and meaningful? Is it accurate, up to date, authoritative?Collaborate with reputable content providers