The Bronson Information Technology Support Center is here to assist you with your information technology needs. Contact us any time to report an issue.
Phone: ext. 6330 (Available 24/7/365)
In Person: Lovell Building, Suite 54
On the Web: Inside.bronsonhg.org
What to Call For?
telephone, patient phones, pagers, Nextel/Sprint cell phone, voicemail, clinical wireless phone issues, and more
User account requests
Time clock issues
Or just to ask a question! ext. 6330
How Can You Help?
Restart your PC daily
Power off / on printers
Check cables and power
Logoff your PC when done
Save your files often
What does HIPAA stand for?
Health Insurance Portability & Accountability Act
Why does HIPAA exist?
Confidentiality – Information is secure
Integrity – Information is correct
Availability – Information is there when needed
Two major components of HIPAA:
BHG Privacy Officer is Chris Sangalli, ext. 8590
BHG IT Security Officer is Halle’ Hudson, ext. 6537
HIPAA – Privacy & Security Rule
HIPAA Guidelines for electronic Protected Health Information (PHI) help keep patient information confidential, available, and accurate.
Healthcare institutions rely on computer systems to handle their patient health information.
Without good security procedures in place patient health information could be compromised.
HIPAA – Security Rule, What Every Bronson Computer User Should Know!
Privacy and auditing
Choose a strong secure password
At least six characters
Use punctuation, letters and numbers
Change passwords every 90 days
Know the difference between a strong and weak password
No employee numbers
No first name, last name
No short passwords or easily guessed
Password Management (continued)
Keep your password private
Do not write
Do not post
Do not share
If you suspect your password is compromised, call ext. 6330 !
System Access Form
Purpose of Form
An agreement to abide by the rules of BHG System Access Policy
Protection for your System Access, in case you forget your password
By providing the IT Support Center with information that only you know, they can verify your identity and then assist you in resetting your password
Workstation Security & Management
Workstations are your point of contact with Bronson’s network and patient information.
In public areas do not give others the opportunity to “shoulder surf” sensitive information.
Log off clinical applications before you walk away from the workstation.
If workstations need to be secured so no one can access “lock” the PC before walking away.
Please do not feed the computers!
Keep food and drinks away from computers
Contact the IT Support Center at ext. 6330 for assistance with your workstation.
Computer Viruses & Malicious Code
What is a computer virus?
Any program that performs an action on your computer that you are not aware of or have authorized to do.
What does a computer virus do?
Anything from shutting down your computer to revealing information about your computer you may not want to share
Commonly known versions of malicious code:
How does malicious code spread?
Peer-2-Peer (P2P) file sharing programs
Spyware / Junkware downloaded from the Internet
Suspect a virus on your computer?
Contact the Support Center at ext.6330
Privacy & Auditing Expectations
All computer activity is tracked, monitored and reviewed
BHG Management, HR & Risk Management may request an audit of computer accounts or patient health information (PHI) at any time.
Share confidential information only when necessary.
DO NOT e-mail confidential information.
All patient information sent outside of Bronson must follow established procedures.
DO NOT access your own medical record.
See your manager for specifics for handling department’s confidential information.
HIPAA – Security Rule, What Every Bronson Computer User Should Know! !
Computer Viruses & Malicious Code
Privacy & Auditing
Electronic Communication Policy
All Computer Resources are property of BHG
Provide Guidelines for acceptable BHG computer use
Direction for reporting computer issues
Responsibility for computer users.
Check e-mails once every shift worked
Respond to e-mails in a timely manner
Include meaningful subject line
Verify e-mail recipients before sending any messages
Keep e-mails professional, courteous, and respectful of others
Proofread e-mails prior to sending
AVOID WRITING IN ALL CAPS
Never send confidential information via e-mail.
E-mail that could be construed as obscene, threatening, offensive or libelous is not acceptable.
Never forward / generate chain-mail.
Avoid sending excessive personal messages; keep e-mail for business use generally.
Avoid sending large e-mails or attachments to many people, many times.
Use distribution lists sparingly.
Send “High Priority” messages only as warranted.
Bronson reserves the right to audit e-mail; all e-mails are property of Bronson.
Hello, we believe your account may have been compromised. Please provide your ID and Password so we can fix this for you!
If you do not comply within 24 hours, your account will be deactivated.
The Bronsonhg.org Team
Dear Susan Hello, your account has been used in detected being used in another country, please click here to update your account information. www.trustedbank.com Karen Trusted Bank Member Services
Phishing: Don’t Get Hooked
These e-mails are not legitimate!
What is Phishing? (pronounced “fishing”)
The MASS collection of data through direct or automated e-mails.
Persons or malicious programs asking you for your ID, passwords, social security number, credit card information or other personal information; many times posing as an authority or threatening actions.
Data collected is used to gain access to other computer systems and ultimately commit identity theft and/or financial fraud.
Phishing: Avoid the Hook!
These e-mails are not legitimate!
DO NOT provide any information through these types of e-mails or click on web links.
DO NOT reply to these emails in any way.
BHG has technology to block the majority of these types of email, but you may get one.
BHG will never threaten to disable your account if action is not taken.
Contact the IT Support Center at ext. 6330 if you receive any such e-mails.
All employees have access to the Internet regardless of title, position, etc.
Internet is available from any Bronson workstation on the network.
All activity on the Internet is monitored and logged.
All material viewed is scanned for offensive material and viruses
Do not download content, such as:
Internet Browser toolbars
Do not use Internet access to transmit confidential, political, obscene, threatening, or harassing materials.
Inform the Support Center immediately of any unusual occurrence at ext. 6330.
Bronson has Windows XP for all stations and established minimum guidelines for each PC.
Contact the Support Center at ext. 6330 for all software requests (manager approval is required).
All software and licenses are stored in I.T.
Do not install Internet software, freeware, shareware.
Do not alter your computer’s configuration.
Copyright Protected Media
Do not use Bronson computers or network to store, transmit, “share”, convert or duplicate copyright protected media, such as:
Software (games and general purpose)
Music files (MP3’s and CD)
Movies (electronic files and DVD)
Any other electronic files or physical media purchased.
PC’s are routinely scanned for unauthorized media and management is notified when occurrences are found.
Unauthorized duplication of software constitutes copyright infringement and is a federal offense, regardless of why it’s done.
Liability for damages up to $150,000 for each work infringed
$250,000 per occurrence / per title
Jail time up to 5 years
The absence of knowledge, or even intent, does not negate the infringement and is not a defense in a copyright infringement law suit.
Phone: (269) 341- 6330
Thank you! Have a good day at Bronson New Hire Orientation