New Employee Orientation Ppt


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Information Technology Dept\'s presentation to New Hires

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  • New Employee Orientation Ppt

    1. 1. Bronson Information Technology Department
    2. 2. I.T. General Info Standard Applications Data Center Electronic Communications Policy Password Guidelines Computer Access Form Internet Guidelines Intranet Guidelines
    3. 3. Dave Matthews, Helpdesk Tech Good Afternoon Everyone! Are you ready to ROCK & ROLL?
    4. 4. 341-6330 Remember this phone number! You can call our Helpdesk any day, any time for assistance with any hardware or software problems and/or questions.
    5. 5. Dave Matthews, Helpdesk Tech <ul><li>I.T. Department: </li></ul><ul><ul><li>Located on the North Campus, Garden Level, 1 st floor and MHP </li></ul></ul><ul><ul><li>80 + I.T. Employees </li></ul></ul><ul><ul><li>Chief Information Officer – Mac McClurkan </li></ul></ul><ul><ul><li>I.T. Medical Director , Dr. Geoffrey DeTolve </li></ul></ul><ul><ul><li>Network & Infrastructure Group , (brief description here) </li></ul></ul><ul><ul><li>Brett Mello, Manager </li></ul></ul><ul><ul><li>Applications Group , (brief description here) </li></ul></ul><ul><ul><li>Patti Burchett, Manager </li></ul></ul><ul><ul><li>Development Group , (Web Development) Gail Runge, Manager </li></ul></ul><ul><ul><li>Customer Services Group , (Helpdesk, Data Center, HIPAA and I.T. Security) Halle’ Hudson, Manager </li></ul></ul>
    6. 6. Dave Matthews, Helpdesk Tech <ul><li>I.T. Help Desk Stats: </li></ul><ul><ul><li>Average 3,800 calls each month </li></ul></ul><ul><ul><li>(= 152 calls a day, = 25 calls per day per Helpdesk Technician) </li></ul></ul><ul><ul><li>Currently our call volume has been spiking and you may find you are placed on hold. Please note, we are working on resolving this “wait” issue asap. </li></ul></ul><ul><ul><li>1 st level call Resolution Rate = 80% </li></ul></ul><ul><ul><li>5 fte’s, Level I Phone Support </li></ul></ul><ul><ul><li>8 fte’s, Level II Phone Support </li></ul></ul><ul><ul><li>60+ Level III Employees (From Analysts, to Server Administrators </li></ul></ul>
    7. 7. Dave Matthews, Helpdesk Technician Helpdesk Staff
    8. 8. Dave Matthews, Helpdesk Tech Dave Matthews, Helpdesk Technician Our Technicians
    9. 9. Dave Matthews, Helpdesk Tech Dave Matthews, Helpdesk Technician Helpdesk Workstation
    10. 10. Dave Matthews, Helpdesk Tech Dave Matthews, Helpdesk Technician What can I help you with today?
    11. 11. <ul><li>Contacting the Helpdesk: </li></ul><ul><ul><li>Telephone: 341-6330 </li></ul></ul><ul><ul><li>Email: IT </li></ul></ul><ul><ul><li>Fax: 341-???? </li></ul></ul><ul><ul><li>Intranet: HEAT </li></ul></ul><ul><ul><li>Self Serve </li></ul></ul><ul><ul><li>Walk In </li></ul></ul>
    12. 12. Dave Matthews, Helpdesk Tech <ul><li>I.T. Data Center </li></ul><ul><ul><li>Houses ? servers </li></ul></ul><ul><ul><li>Manned 24 hrs a day, 365 days a year </li></ul></ul><ul><ul><li>Also “After Hours” Helpdesk </li></ul></ul><ul><ul><li>Redundant Data Center </li></ul></ul>
    13. 13. Dave Matthews, Helpdesk Tech <ul><li>Standard BHG Hardware </li></ul><ul><ul><li>Compaq ? </li></ul></ul><ul><ul><li>15” color Monitor </li></ul></ul>
    14. 14. Dave Matthews, Helpdesk Tech <ul><li>Standard BHG Software </li></ul><ul><ul><li>Operating System: Windows 2000 </li></ul></ul><ul><ul><li>Word Processing: Microsoft Office Word </li></ul></ul><ul><ul><li>Spreadsheets: MS Excel </li></ul></ul><ul><ul><li>Internet Explorer: Version 5.0 </li></ul></ul>
    15. 15. Dave Matthews, Helpdesk Tech <ul><li>HIPAA </li></ul><ul><ul><li>What is HIPAA? </li></ul></ul><ul><ul><li>Health Insurance Portability Act </li></ul></ul>
    16. 16. Dave Matthews, Helpdesk Technician The &quot;NEW&quot; Backup Data Center
    17. 17. Dave Matthews, Helpdesk Tech Dave Matthews, Helpdesk Technician I.T. Data Center
    18. 18. Dave Matthews, Helpdesk Tech <ul><li>Electronic Communication Policy: </li></ul><ul><ul><li>Why the need? </li></ul></ul><ul><ul><li>What and who does this protect? </li></ul></ul><ul><ul><li>KNOW the rules before you play </li></ul></ul><ul><ul><li>Go over paragraphs here </li></ul></ul><ul><ul><li>Go over paragraphs here </li></ul></ul><ul><ul><li>Go over paragraphs here </li></ul></ul><ul><ul><li>Go over paragraphs here </li></ul></ul><ul><ul><li>Please sign & date the last page now and I’ll pick up at end of presentation </li></ul></ul><ul><ul><li>Any questions? </li></ul></ul>
    19. 19. Dave Matthews, Helpdesk Tech <ul><li>Password Tips: </li></ul><ul><ul><li>Go to IT link/Tips and Tricks. </li></ul></ul><ul><ul><li>Will give you Password creation tips </li></ul></ul><ul><ul><li>Our Etiquette Guidelines </li></ul></ul><ul><ul><li>Do NOT use emails for sensitive issues </li></ul></ul><ul><ul><li>Do not overuse Distribution lists </li></ul></ul><ul><ul><li>Always read your emails before you send them </li></ul></ul><ul><ul><li>Use a meaningful subject in subject line </li></ul></ul><ul><ul><li>Do NOT give out your password to anyone </li></ul></ul>
    20. 20. <ul><li>Computer Access Form: </li></ul><ul><li>Purpose of Form </li></ul><ul><li>An agreement to abide by the rules of BHG System Access Policy </li></ul><ul><li>Protection for your System Access, in case you forget your password. </li></ul><ul><li>By providing the Helpdesk with information that only you would know, they can verify your identity and then assist you in resetting your password. </li></ul>
    21. 21. Dave Matthews, Helpdesk Tech Tabs Links
    22. 22. Dave Matthews, Helpdesk Tech <ul><li>Internet Guidelines: </li></ul><ul><ul><li>To access the Bronson Web site </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li>You can now access the Internet </li></ul></ul><ul><ul><li>from any workstation within Bronson </li></ul></ul><ul><ul><li>Blocked sites – why? </li></ul></ul><ul><ul><li>Downloading – Do’s and Don’ts </li></ul></ul><ul><ul><li>Any questions? </li></ul></ul>
    23. 23. Dave Matthews, Helpdesk Tech Tabs Links
    24. 24. And last, No we are not ALL geeks, (just a select few)!
    25. 25. Dave Matthews, Helpdesk Tech Yes, this is one of our Managers!
    26. 26. Remember to call 341-6330 for any of your IT needs