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Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
Anna lambert
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Anna lambert

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Anna Lambert, Communication Manager at Halton Housing Trust talks about the social media tools utlised by the organisation and how they use them to their advantage.

Anna Lambert, Communication Manager at Halton Housing Trust talks about the social media tools utlised by the organisation and how they use them to their advantage.

Published in: Technology, Business
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Transcript

  • 1. 18/07/2012Use of Social Media
  • 2. Use of social media Various platforms Twitter Facebook YouTube App Google+/LinkedIn
  • 3. Use of social media Twitter 1,890 followers Daily tweets Mentions/interactions Strategic following
  • 4. Use of social media
  • 5. Use of social media Facebook Do customers want to talk to us on facebook? ‘Likes’ Content Increasing numbers Customer consultation
  • 6. Use of social mediaFacebook
  • 7. Use of social media
  • 8. Use of social media
  • 9. Use of social mediaBeyond the Garden Gate Trust’s regeneration work Based on residential consultation and feedback Great local feedback results
  • 10. Use of social media
  • 11. Use of social media YouTube Welfare Reform video Use links in from social media Annual Report on here
  • 12. Use of social mediaApp Pay your rent Report a repair and ASB Android only
  • 13. Use of social mediaGoogle+/LinkedIn Not that many users Google will use + pages for searching Improved search rankings Feeds on website – regularly updated content
  • 14. Use of social mediaWhy not? Conversation is happening Trust our employees on the phone? Biggest risk is doing nothing
  • 15. Use of social media The future for engagement? Complaints via facebook? Generation x, y and z One of many tools
  • 16. Use of social media ?QuestionsName: Anna LambertTel: 0151 510 5107Mob: 07947 614 087Email: anna.lambert@haltonhousing.orgFacebook: www.facebook.com/halton-housing-trustTwitter: @haltonhousing

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