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Lync 2013 business value compact

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Lync 2013 bemutató rendezvény, Budapest, 2013. február 19.

Lync 2013 bemutató rendezvény, Budapest, 2013. február 19.

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Transcript

  • 1. 1
  • 2. 3
  • 3. Future of CommunicationsCommunications Today Instant Video Web E-mail and AudioMessaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Administration Administration Administration Storage Storage Storage
  • 4. Future of CommunicationsCommunications Today Instant Video Web E-mail and AudioMessaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Telephony Instant Unified Messaging and Voice Mail E-mail and Conferencing: Calendaring Audio, Video, Web Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Authentication Administration Administration Administration Storage Administration Storage Storage Storage Compliance On-Premises Hybrid In the Cloud
  • 5. Video MCU WP8 Communicate directly from Communicate with anyone on within Office SkypeDesktop integráció iPhone, iPad Single identity PresenceArcfelismerés Android Shared contact card Instant MessagingHD, H.264 SVC IE8, 9, 10, Safari, Chrome, Ffox, OneNote Share Peer to peer voice
  • 6. Enable great meeting experiences & collaboration
  • 7. Enable great meeting experiences & collaboration
  • 8. Enable great meeting experiences & collaboration
  • 9. Lync is familiar and engaging, across avarietyof devices and platforms
  • 10. Lync is familiar and engaging, across a varietyof devices and platforms
  • 11. Lync is familiar and engaging, across avarietyof devices and platforms
  • 12. Connect people, communications and theapplications they use everyday
  • 13. Lync 2013 13 jan +230 millió user 12 márc 12000+ 50 millió TV 4500 20 millió Kinect11 márc2500
  • 14. Titkárnői funkciók, Cella telítettség – cella bővítés Kapcsolás, körbecsörgetés 3+ fő HD vs GSM Hívás rögzítés, elmentés és megosztás Vonal megszakadás, térerő Kiléptetés Másik fél némítása22
  • 15.  Customer web support Outbound communication Context sensitive routing Skips IVR Escalate to voice call Chat routing, distribution logics Set of agents, relevant skills Service availability hours, dates Agent supporting scripts Webchat forLync
  • 16. Integrates your internal and external chat platform. Increasing the reach of web portal CE Web Chat delivers customized information and instant service.  Highly customizable web client to embed into external and internal portals  Chat routing, distribution logics  Set of agents, relevant skills  Service availability hours, datesWebchatforLync  Agent supporting scripts and rules for integrated applications
  • 17.  Fully featured Contact Centre solution:  Inbound ACD  Multi-media: Voice, Email, Ch at  Outbound  Call Recording  Self-Service (IVR) CRM integration
  • 18.  Fully featured Contact Centre solution:  Inbound ACD  Multi-media: Voice, Email, Chat  Outbound – Preview & Progressive  Call Recording  Self-Service (IVR) Closely integrated with Lync CRM (and other business apps) integration
  • 19. ActiveRinging Custom (Busy) – ‘CE - Available’Passive Custom (Busy) – ‘CE - Break’ Online Custom (Busy) – ‘CE – Admin’Wrapup ACW Custom (DND) – ‘CE – Conversation’Preview Built-in (Available) – ‘Online’Ringback Offline
  • 20. • Tier 2 – Remote supporters Call arrives after 10 sec waiting • Tier 3 – All free supporters ACD logic routes it to T2 agents o On no 3 group has a Lync call in ACD Tier answer kick out and rings next After 10sec user can receive IVR (wait/register Rings everybody in the group the problem through IVR/leave message)  On wait or no answer – group is transparent o Name of response transfer to Tier 3  Cont Expert calls Lync it can be routed to After 10 seconds a specific response group Voice mail o Call exits CC and enters into Lync phone system
  • 21. Enterprise-readyUnified communications platform
  • 22. Rozgonyi György Varga Lászlórégió igazgató sales managerGeomant Enterprise Solutions Geomant Enterprise Solutions GRozgonyi@Geomant.com lvarga@Geomant.com GRozgonyi@Geomant.com lvarga@Geomant.com +36(1)885 5417, +36(20)490 0602 +36(1)885 5416, +36(30) 964 11661124 Budapest, Mártonvölgy u 17. 1124 Budapest, Mártonvölgy u 17. http://www.geomant.com