Your SlideShare is downloading. ×
Listening skills
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Listening skills

1,804
views

Published on

Published in: Education, Business, Technology

2 Comments
1 Like
Statistics
Notes
No Downloads
Views
Total Views
1,804
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
106
Comments
2
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1.
    • Liste ni ng
    Listening
  • 2.
    • Listening skills is a key to success in career and business
    It is a process that consists of four stages: sensing and attending, understanding and interpreting, remembering, and responding . . ..
  • 3. Types of Listening
    • Pretending listening
    • Selective listening
    • Attentive listening
    • Informational listening
    • Appreciative listening
    • Critical listening
  • 4.
    • Relationship listening
    • Discriminative listening
  • 5. Listening Styles
    • .
    Results-style: Interested in the bottom line or result of a message. Reasons-style: Interested in hearing the rationale behind a message. Process-style: Likes to discuss issues in detail.
  • 6.
    • Barriers of Listening
  • 7.
    • Hearing problem
    • Rapid thoughts
    • Overload of message
    • Egotism
    • Perceptions
    • Faulty assumptions
  • 8.
    • Cultural difference
    • Lack of training
    • Selective Listening
    • Listening only for words
    • Lack of interest
  • 9.
    • Noise
    • Poor perception / understanding
  • 10.
    • Guidelines To
    • Effective Listening
  • 11.
    • Listener to maintain eye contact
    • Avoid uninterested gestures – looking at watch, SMS, reading paper, playing with pen / pencil, etc.
    • Ask questions – shows interest – after the Speaker has finished speaking
  • 12.
    • Listen patiently –
    • Avoid arguments –
    • Hold your temper
    • Be honest with your answers
    • Listen and understand the total meaning of the message
    • Drop personal biasness
  • 13.
    • We were given two ears but only one mouth this is because
    • listening is twice as
    • hard as talking
  • 14.
    • Thank You
    • for listening ….