2
When once you have tasted flight, you will forever walk the earth with your eyes
turned skyward, for there you have been,...
3
© 2011-2012 International Air Transport Association. All rights reserved.
Printed in Canada.
4
5
1	Introduction
		 Director General’s Message
		 Vice President, Human Capital’s Message
2	 ITDI Overview
		 Introduction...
6
IATA’S MISSION
IS TO REPRESENT, LEAD AND SERVE
THE AIRLINE INDUSTRY.
INTRODUCTION
7
Aviation is a wonderful industry. It
helps create $3.5 trillion worth of
business and supports over 33 million
jobs in t...
8
The IATA Training and Development
Institute (ITDI) develops Human
Capital for competitive advantage.
We draw on our pass...
9
84percent
… WHICH REPRESENTS 84%
OF THE WORLD’S SCHEDULED
INTERNATIONAL AIR TRAFFIC.
240airlines
IATA IS COMPRISED OF OV...
ITDI OVERVIEW
1212
1313
Empowering People
and the Industry
As the leading provider of global aviation training solutions and
professional dev...
14
Global reach
ITDI offers one of the industry’s
most dynamic and innovative
training solutions with the global
reach to ...
15
50locations
30+diplomas
150countries
300instructors
300+course offerings
400global partners
10000trained through IATA T...
16
Global, Academic
and Industry Partners
With over 350 partners around the globe, IATA training is easily accessible
– no...
17
IATA-Nanyang Business School
Advanced Management Program in Air Transport (INAMP)
IATA Training and Development Institu...
18
Industry Partnerships
International Civil Aviation Organization
(ICAO)
Montreal, Quebec
CAE Inc. (CAE)
Montreal, Quebec...
19
IATA Regional Training Partners (RTP)
IATA Regional Training Partners are independent organizations that offer a select...
20
EUROPE
Air Baltic Training Ltd.
Pilotu iela 6
Riga International Airport
Latvia, LV-1044
Tel: +371 67668572
Fax: +371 6...
21
Egypt Air Training Center
S Building, 3rd Floor Room #S366
Cairo International Airport, Hotel Area
P.O. Box 11776
Cairo...
22
Authorized Training Centers (ATC)
IATA Authorized Training Centers (ATC) are independent training facilities authorized...
23
IATA Training Centers
IATA Training Centers are strategically located in every corner of the
globe, in some of the worl...
24
Montreal Training Center
The Montreal Training Center is centrally-
located in Montreal’s lively downtown area. The
11-...
25
Beijing Training Center
The Beijing Training Center is a modern facility
in the heart of Beijing’s financial district,
...
26
Training Solutions
Customized Solutions
All ITDI courses can be adapted to your organization’s needs and delivered on
y...
27
Distance Learning
Technology
IATA Learning Technology courses deliver comprehensive instruction
to busy aviation and tr...
28
Explore possibilities in:
International Aviation Training
Gain a competitive edge with internationally
recognized quali...
29
Instructor-Led Learning
Classroom Training
IATA Training and Development Institute offers over 300 unique
courses each ...
30
In-Company Training
Customized and cost-effective in-company training developed
exclusively for your company’s needs.
E...
31
Diploma Programs
In these difficult economic times it is becoming increasingly important
to differentiate one-self, res...
SPECIALIZATIONS
3434
Air Navigation
Services
Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficien...
3535
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA...
36
•	 Human Factors in Aviation
•	 Train the Trainer for Threat and Error Management in Air Traffic Control
•	 Train the T...
37
Train the Trainer for CNS, AIS and MET Officers
Benefits:
•	 Understand the principles of adult learning theory and com...
38
Airline Management
and Aviation Law
Getting the basics right is difficult enough in “normal times.” Today, airline mana...
39
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
40
Airline Business Development
Required:
•	 Advanced Airline Marketing
•	 Advanced Airline Sales Strategies
Elective:
•	 ...
41
Airline Social Media Strategy
Thrive in today’s marketing environment by mastering social media. Explore how this user-...
42
IATA AIRLINE MANAGEMENT PROGRAM
www.iata.org/training-airlinemgt
IATA AVIATION LAW PROGRAM
www.iata.org/training-law
IA...
43
44
Airport
IATA Airport training programs cover every aspect of the sector: Airport Planning, Design, Management
and Opera...
45
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
46
COURSE HIGHLIGHTS
Advanced Airport Operations
Benefits:
•	 Discover techniques and principles to improve operational pr...
47
IATA AIRPORT Program:
www.iata.org/training-airport
2012 TRAINING CALENDAR:
www.iata.org/training-2012
CONTACT INFORMAT...
48
Aviation Security
Civil Aviation Security is an important pillar within the aviation industry. Annual passenger and air...
49
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
50
COURSE HIGHLIGHTS
Airport Security Operations
Benefits:
•	 Plan and implement airport security measures
•	 Develop and ...
51
IATA AVIATION security Program:
www.iata.org/training-security
2012 TRAINING CALENDAR:
www.iata.org/training-2012
Inter...
52
Cargo and Dangerous
Goods Regulations
In 2010 the Air Cargo industry managed to regain profitability. This profitabilit...
53
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
54
Dangerous Goods Regulations
Required:
•	 Cargo Skills and Procedures
•	 Dangerous Goods Regulations Initial (Category 6...
55
COURSE HIGHLIGHTS
Professional Air Cargo Supervisor
Successful businesses know that investing in the next generation of...
56
Cargo Customer Service Excellence
Only the Great Survive – Creating Profit through Service Excellence
Good service can’...
57
IATA CARGO AND DGR Program:
www.iata.org/training/cargo
2012 TRAINING CALENDAR:
www.iata.org/training-2012
�CONTACT INF...
58
Civil Aviation Management
and Safety
The Civil Aviation Authorities (CAAs) of the world are responsible for the oversig...
59
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
60
COURSE HIGHLIGHTS
Senior Civil Aviation Management
Benefits:
•	 Gain an overview of the history, laws, conventions, org...
61
IATA CIVIL AVIATION MANAGEMENT AND SAFETY Program:
www.iata.org/training-civav
2012 TRAINING CALENDAR:
www.iata.org/tra...
62
Fuel and the Environment
For airlines, management of fuel purchasing and supply is vital to the bottom line. Airlines n...
63
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
64
COURSE HIGHLIGHTS
Aviation and the Environment
Benefits:
•	 Reconcile the increasing demand for air transport with the ...
65
Carbon Trading for Aviation
Benefits:
•	 Understand the Emissions Trading System (ETS) in the European Union
•	 Learn a...
66
Ground Operations
Ground Operations are essential to the safety and punctuality of all passenger and freight traffic, a...
67
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
68
•	 Cover operational and commercial aspects of ground services and increase punctuality and
quality of service
•	 Enhan...
69
70
International Aviation
Dynamic growth of air travel throughout the world is intensifying demand for airplanes, infrastr...
71
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
72
IATA-Harvard Leadership & Management Diploma in Aviation
IATA awards this diploma to those who complete twelve courses ...
73
Airline Cabin Crew
Discover what it takes to excel in this challenging and rewarding career. Course content covers both...
74
IATA INTERNATIONAL AVIATION PROGRAM:
www.iata.org/aviation-training
2012 TRAINING CALENDAR:
www.iata.org/training-2012
...
75
76
International Cargo
Air Cargo is a critical part of the airline business. It is responsible for transporting more than ...
77
DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA a...
78
COURSE HIGHLIGHTS
IATA Cargo Introductory Course
This is the definitive course to start your career in the cargo indust...
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
2012 IATA Training and Development Institute Catalogue
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2012 IATA Training and Development Institute Catalogue

  1. 1. 2 When once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return. — Leonardo da Vinci
  2. 2. 3 © 2011-2012 International Air Transport Association. All rights reserved. Printed in Canada.
  3. 3. 4
  4. 4. 5 1 Introduction Director General’s Message Vice President, Human Capital’s Message 2 ITDI Overview Introduction to ITDI Global Reach Global, Academic and Industry Partners Regional Training Partners (RTP) Authorized Training Centers (ATC) Accredited Training Schools (ATS) IATA Training Centers (ITC) Training Solutions Distance Learning Technology Instructor-Led Learning Classroom Training In-Company Training Diploma Programs 3 Specializations Air Navigation Services Airline Management and Aviation Law Airport Aviation Security Cargo and Dangerous Goods Regulations Civil Aviation Management and Safety Fuel and the Environment Ground Operations International Aviation International Cargo Organization and Human Performance Quality and Airline Operations Revenue Accounting and Control Safety Travel and Tourism 4 Registration, Contacts and Course List 2012 Course List Registration Membership Discounts Corporate Contacts 6 7 8 10 13 14 16 19 22 22 23 26 27 29 29 30 31 32 34 36 44 48 52 58 62 66 70 76 80 86 90 94 98 104 106 119 121 122 TABLE OF CONTENTS
  5. 5. 6 IATA’S MISSION IS TO REPRESENT, LEAD AND SERVE THE AIRLINE INDUSTRY. INTRODUCTION
  6. 6. 7 Aviation is a wonderful industry. It helps create $3.5 trillion worth of business and supports over 33 million jobs in today’s globalized economy. These jobs provide challenging career openings in an industry that is a generator of prosperity - both material and of the human spirit. Well trained, knowledgeable and talented people are the cornerstone of our business. Aviation was built with the skills of people who were passionate about connecting the world. The globalized economy that aviation has helped to build has created a dynamic operating environment. To thrive, airline managements and individual airline professionals must make the right investment decisions continuously to build and reinforce relevant skills and knowledge. IATA’s Training and Development Institute is focused on meeting the air transport industry’s need for flexible, high-quality training. As the industry’s global association we have an unparalleled track record in expert training in all critical areas of the aviation business. Moreover, we have partnered with some of the world’s leading educational establishments to augment our general management offerings and ensure that courses are delivered with the latest learning techniques. Comprising the widest possible range of course material with a strong geographical and cultural reach, ITDI training provides rewarding opportunities for every aviation professional. The IATA team looks forward to helping businesses and professionals build stronger career opportunities in the world’s most exciting industry. Sincerely Tony Tyler Director General and CEO International Air Transport Association
  7. 7. 8 The IATA Training and Development Institute (ITDI) develops Human Capital for competitive advantage. We draw on our passion for learning, cutting edge technologies and our partnerships worldwide to meet - and anticipate - the evolving needs of air transport leaders everywhere. The demand for skilled people never went away during the industry’s downturn. Shifting workforce demographics, talent shortages and skills gaps continue to be shared concerns as the industry moves to renew and reinvent itself. ITDI has the solutions. Our cost-conscious diploma programs, innovative tools and renowned expertise will help you effectively manage your Human Capital at every level. Look to our total training solutions to help you develop, engage and retain the workforce you need for improved sustainability and performance. ITDI’s unique training model enables us to customize any of our 160 courses for in-company delivery or distance learning so that you can cover large groups with zero travel costs. Investing in Human Capital is a powerful response to meet the evolving challenges of the future. Let ITDI help you optimize your workforce talent to drive better business performance. For your competitive advantage and success. Sincerely, Guido Gianasso , Ph.D. Vice-President, Human Capital International Air Transport Association
  8. 8. 9 84percent … WHICH REPRESENTS 84% OF THE WORLD’S SCHEDULED INTERNATIONAL AIR TRAFFIC. 240airlines IATA IS COMPRISED OF OVER 240 AIRLINES AROUND THE WORLD …
  9. 9. ITDI OVERVIEW
  10. 10. 1212
  11. 11. 1313 Empowering People and the Industry As the leading provider of global aviation training solutions and professional development programs, IATA Training and Development Institute (ITDI) develops human capital for tomorrow’s air transport industry. Our internationally recognized programs reflect the changing needs of our industry, and cover all areas of the aviation industry including: air navigation services, airline management and aviation law, airports, aviation security, cargo and dangerous goods regulations, civil aviation management, ground operations, environment, organization and human performance, quality and airline operations, revenue accounting and control, safety, and travel and tourism. We harness the power of technology to bring you a wide variety of training vehicles that are innovative, flexible and cost-effective.
  12. 12. 14 Global reach ITDI offers one of the industry’s most dynamic and innovative training solutions with the global reach to positively impact every level of the aviation supply chain. We have a strong global client base, serving many leading airlines, airport authorities and civil aviation organizations in Europe, Asia, Africa, North and South America and the Middle East. AIRLINE AIRPORT ANS TRAVEL & TOURISM CIVIL AVIATION CARGO & DGR SAFETY AVIATION SECURITY QUALITY GROUND OPERATIONS ENVIRONMENT LAW & FINANCE ORGANIZATION & HUMAN PERFORMANCE For every industry segment, a solution. From safety to operations and infrastructure, the environment and more, ITDI’s programs are closely aligned with our industry priorities to provide comprehensive training that is consistent with our values.
  13. 13. 15 50locations 30+diplomas 150countries 300instructors 300+course offerings 400global partners 10000trained through IATA Training Centers every year 55000trained through IATA Global Training Partners every year An investment in your employees generates immediate returns. 1 global training institute dedicated to your success RETURN ON INVESTMENT Investing in employees not only provides them with an improved skill-set by which to work more effectively and efficiently, but instills a level of confidence among clients, shareholders and other important stakeholders, resulting in an even more impressive bottom line for you. ITDI training solutions offer a smart, cost-effective way to update and fill your skills gaps to improve your output and meet the demands of the future. Over 80% of our students have said they would recommend an ITDI course to their colleagues.
  14. 14. 16 Global, Academic and Industry Partners With over 350 partners around the globe, IATA training is easily accessible – no matter where you may be in the world. ITDI provides flexible training options and guidance designed around you and your goals. Whether you would like to receive personalized training delivered by experts at one of our Regional Training Partners (RTP), instruction on e-learning material and publications through an Accredited Training School (ATS), or register for an exam at one of our Authorized Training Centers (ATC), we’re here to help you every step of the way. • 15 Regional Training Partners (RTP) • 130 DGR Accredited Training Schools (ATS) • 220 Authorized Training Centers (ATC) Academic Partnerships ITDI works closely with prestigious academic institutions to develop innovative training solutions that meet the changing needs of our industry. Following are advanced degrees and diplomas designed to keep you on the leading edge of industry practices and advancements. IATA-Nanyang Business School Executive MBA – Air Transport Management The IATA-Nanyang Executive MBA – Air Transport Management is designed for experienced professionals and entrepreneurs who wish to pursue a Master of Business Administration (MBA) without interrupting their careers. The program is uniquely tailored to executives who seek current and actionable insights, focusing on best practices in leadership, strategic planning and management for the regional and global environment. It offers a practical focus, drawing on the latest research and application of leading business practices in a variety of organizational settings. The curriculum consists of 18 courses, including enrollment in the IATA-Nanyang Advanced Management Program in Air Transport. For more information, please visit www.iata.org/nanyang
  15. 15. 17 IATA-Nanyang Business School Advanced Management Program in Air Transport (INAMP) IATA Training and Development Institute (ITDI) and Nanyang Business School (NBS) have partnered to offer aviation professionals a premier training program, combining industry best practices, an internationally renowned faculty and a leading-edge curriculum to equip executives with the knowledge and skills necessary to thrive in an increasingly competitive global aviation environment. This intensive full-time program is conducted annually at NBS and ITDI over a period of 4 weeks, with two weeks of the program conducted in Singapore at NBS and two weeks conducted in Geneva at ITDI. The curriculum consists of 12 modules which cover both industry and leadership aspects. Additionally, INAMP graduates who meet entry requirements for the Nanyang EMBA Program will be awarded academic credits toward their Executive MBA degree. For more information, please visit www.iata.org/nanyang IATA-University Of Geneva Advanced Studies in Aviation Management IATA Training and Development Institute (ITDI) and the University of Geneva have partnered to offer a new executive degree tailored for aviation professionals. The program, launched in 2010, combines academic excellence offered by the University of Geneva with highly practical and timely industry knowledge and practices provided by ITDI. Spanning the full scope of aviation business issues, this executive degree offers a unique opportunity to gain specialized training while earning full academic credit. Courses are offered in a convenient 3-day format to accommodate working professionals and are jointly conducted by IATA Registered Instructors and University of Geneva Professors at the University of Geneva and IATA. Academic credit is available on three levels: • Executive MBA specialized in Aviation Management • Diploma of Advanced Studies in Aviation Management • Executive Certificates for individual aviation courses For more information, please visit www.iata.org/university-geneva IATA-Stanford Center For Professional Development Aviation Management Certification Program IATA Training and Development Institute (ITDI) and the Stanford Center of Professional Development, Stanford University (Stanford) have partnered to offer an exclusive Aviation Management Certification Program for aviation industry professionals. ITDI’s Distance Learning Technology combines business management and aviation training with the goal of developing new aviation leaders to guide the next century of excellence in air transport. The curriculum offers participants unique flexibility to learn at their own pace while acquiring internationally-recognized credentials. Upon completion, graduates will receive the new IATA - Stanford Aviation Management Certificate and will be registered with IATA as a Certified Aviation Management Professional (AvMP). This new AvMP designation may be placed after one’s name on business materials as a symbol of excellence and professionalism in the industry. For more information, please visit www.iata.org/stanford
  16. 16. 18 Industry Partnerships International Civil Aviation Organization (ICAO) Montreal, Quebec CAE Inc. (CAE) Montreal, Quebec IATA-Harvard Business Publishing Leadership and Management Diploma IATA and Harvard Business Publishing have partnered to offer the next generation of professionals, at all levels, new powerful Distance Learning Technology options focused on leadership and management in the areas of Aviation, Cargo and Travel and Tourism. The IATA-Harvard Leadership and Management Diploma incorporates Harvard ManageMentor (HMM) - the highly acclaimed e-learning program that delivers state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and the foremost practitioners in business today; and spans a full scope of essential management topics and is offered in English, Spanish and Mandarin. To qualify, participants must successfully complete one eligible ITDI Distance Learning Technology course in aviation, cargo, or travel and tourism and 10 HMM modules of their choice to receive a co-branded IATA-Harvard Leadership and Management Diploma in the following specialty areas: Aviation; Cargo; or Travel and Tourism. Diplomas are offered in the following three specializations: • Leadership and Management Diploma in Aviation • Leadership and Management Diploma in Cargo • Leadership and Management Diploma in Travel and Tourism For more information, please visit www.iata.org/harvard
  17. 17. 19 IATA Regional Training Partners (RTP) IATA Regional Training Partners are independent organizations that offer a selection of IATA classroom courses and diploma programs. IATA carefully selects training partners to ensure the integrity and accessibility of our programs. Our network is continually expanding as we work to meet the needs of a growing industry. Following is a list of IATA Regional Training Partners by region: AFRICA ATNS Aviation Training Academy (ATA) IATA Affiliated Regional Training Centre O.R. Tambo International Airport ATNS Operational Complex, Gate 14 Bonaero Drive, Bonaero Park Johannesburg, South Africa Tel: +27 11 570 0400 Fax: +27 11 961 0454 Website: www.atns.com Contact: Mr. Dawie KOTZE Manager: Training Support and Finance Tel: +27 11 570 0400 Fax: +27 11 395 3347 Email: DawieK@atns.co.za Mrs. Tebogo ZULU IATA S.A. Training Coordinator Tel: +27 11 570 0400 Email: TebogoZ@atns.co.za Ghana Civil Aviation Authority (GCAA) Aviation Training Academy (GATA) Private Mail Bag Kotoka International Airport Accra, Ghana Tel: +233 277455790 Fax: +233 302 773293 Website: www.gcaa.com.gh Contact: Mr. Maxwell Ocansey ARTHUR Manager Training, GATA Tel: +233302766171 Ext 1590/1591 Email: moarthur@gcaa.com.gh Mrs. Gloria SEBASTIAN Training Coordinator, GATA Tel: +233 277455790 Email: glabse1@yahoo.com Kenya Airways P.O. Box 19002, Embakasi Nairobi, 00200 Kenya Tel: +254-20 6422852 Fax: +254-020-3568984 Website: www.kenya-airways.com Contact: Mr. Jack MAINA Tel: +254-20 6422852 Fax: +254-020-3568984 Email: Jack.Maina@kenya-airways.com ASIA PACIFIC Asset Aviation International Level 5, 10 Market Street Brisbane, Queensland 4000 Australia Tel: +61 7 3103 6870 Fax: +61 7 3103 6871 Website: www.assetaviation.com Singapore Aviation Academy 1 Aviation Drive, Singapore 499867 Tel: +65 6 540 6368 Fax: +65 6 542 9890 Website: www.saa.com.sg Contact: Ms. Yung Tzen LIM Tel: +65 6 540 6368 Fax: +65 6 542 9890 Email: LIM_Yung_Tzen@caas.gov.sg
  18. 18. 20 EUROPE Air Baltic Training Ltd. Pilotu iela 6 Riga International Airport Latvia, LV-1044 Tel: +371 67668572 Fax: +371 67668511 Email: training@airbaltictraining.com Website: www.airbaltictraining.com Contact: Ms. Anta PLIENA Tel: +371 67668572 Fax: +371 67668511 Turkish Airlines Inc. Aviation Academy Ataturk Airport Gate B. Office: 604 34149 Yesilkoy, Istanbul Turkey Website: akademi.thy.com Contact: Mr. Muhittin Hasan UNCULAR Commercial and Ground Handling Training Manager Tel: + 90 212 463 63 63 ext. 17984 Fax: + 90 212 465 22 82 Email: muncular@thy.com LATIN AMERICA Miami Technology Group (MIATECH) Avenida Grau 273 Miraflores, Lima 18 Peru Tel: +011 511 241 7000 Website: www.miatech.net Contact: Mr. Luis VELAZQUEZ Tel: +011 511 241 7000 Email: lvelazquez@miatech.net TALMA Training School Av. Elmer Faucett 2889 Oficina 101 Callao, Lima Cargo City Peru Website: www.talma.com.pe Contact: Mr. René ARMAS MAES Tel: +011 511 513 8900 Anexo 4305 Email: rene.armas@talma.com.pe MIDDLE EAST AND NORTH AFRICA Arab Air Carriers Organization (AACO) AACO Regional Training Center Hussein Al-Jisr street Building #5 Shmeisani, Amman, Jordan P.O. Box 930039 – 11193 Jordan Tel: +962 6 568 3381 Fax: +962 6 568 3383 Email: rtc@aacortc.com Website: http://www.aaco.org/Training Contact: Ms. Suzan OMAR Tel: +962 6 568 3381 Fax: +962 6 568 3383 Email: rtc@aacortc.com ASE Education Casablanca Angle Avenue Hassan II & Rue Oujda Imm AICHA CP80020 Agadir, Morocco Tel: +212 61 4070006 Email: registration@aseeducation.org Website: www.aseeducation.org Contact: Mr. Hatem IBRAHIM Tel: +212 61 4070006 Email: registration@aseeducation.org
  19. 19. 21 Egypt Air Training Center S Building, 3rd Floor Room #S366 Cairo International Airport, Hotel Area P.O. Box 11776 Cairo, Egypt Tel: +202 2265 6262 Fax: +202 2265 6240 Email: trainingcenter@egyptair.com Website: training.egyptair.com Contact: Mrs. Afaf HAGRASS Project Manager, IATA-EgyptAir Regional Training Mobile: +201 2295 5990 Email: ahagrass@egyptair.com GCAS - Gulf Centre for Aviation Studies GCAS, Abu Dhabi, U.A.E. Tel: +971 2 494 2386 Fax.: +971 2 494 2366 Website: www.gcas.ae Contact: Ms. Yvonne O’KEEFFE Tel: +971 2 494 2386 Fax.: +971 2 494 2366 Email: yokeeffe@gcas.ae Gulf Aviation Academy Academy Building 132 Road 2403, Block 224 Muharraq, Kingdom of Bahrain Tel: +973 39422364 +973 39330446 +973 17533285 Fax: +973 17357847 Email: iatatraining@gaa.aero Website: www.gaa.aero Contact: Ms. Veena SARACHANDRAN Tel: +973 39422364 Silver Falcon Enterprises LLC Hse: 6142, Way: 1782, Mawaleh Heights Phase 3 P. O. Box 179 PC 101 Muscat, Sultanate of Oman Contact: Mr. Hemed Sood SHIKELY Managing Director Tel: +968 96934755 Fax: +968 24511158 Email: IATA@silverfalcon.net Website: www.silverfalcon.net Qatar Aeronautical College Ras Abu Aboud Street P.O. Box 4050 Doha, State of Qatar Contact: Mr. Edwin EBOY Tel: +974 55559447 Email: eeboy@qac.edu.qa Website: www.qac.edu.qa RUSSIA AND CIS Non-Commercial Partners Aviation Center (NPAC) Economics and Advanced Technologies 37/3 Leningradsky Prospect, Suite 719 Moscow, Russia 125167 Tel: +7 499 231 6338 Fax: +7 499 155 5465 Website: http://www.npac.ru/en/partnership/about Contact: Dr. Larissa GORLACH General Director Tel: +7 499 231 5465 Fax: +7 499 190 3408 Email: Gorlach@aviatraining.org Should your organization be interested in becoming an IATA Accredited Training School, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
  20. 20. 22 Authorized Training Centers (ATC) IATA Authorized Training Centers (ATC) are independent training facilities authorized to teach IATA Training Programs in the fields of Aviation, Travel and Tourism and Cargo and Dangerous Goods Regulations, including the following specific IATA Training Programs: • IATA International Travel & Tourism Program • IATA International Cargo Training Program • IATA International Aviation Training Program • IATA - Harvard Leadership and Management Diploma • Stanford - IATA Aviation Management Certification Program ATCs recruit and train students, while examinations are organized and supervised by IATA coordinators located in the ATC’s country or region. Becoming an ATC Authorization is granted based on demonstrated instructional expertise in addition to the institution’s overall ability to provide quality training. Should your organization be interested in becoming an IATA Authorized Training Center, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org. Accredited Training Schools (ATS) IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver training programs in the field of Dangerous Goods Regulations. ATS are entitled to deliver specialized technical and management training courses, such as: • Dangerous Goods Regulations - Initial • Dangerous Goods Regulations - Recurrent • Dangerous Goods Regulations - Awareness • Infectious Substances Regulations • Radioactive Materials Partnership with IATA in the training field authorizes ATS’ to deliver IATA training courses locally and enables students and professionals to upgrade their professional competencies to IATA standards. Becoming an ATS Criteria for endorsement are based on Section 1.5 of IATA’s Dangerous Goods Regulations and IATA’s Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual re- accreditation review and may be audited at any time. Should your organization be interested in becoming an IATA Accredited Training School, please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation, ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
  21. 21. 23 IATA Training Centers IATA Training Centers are strategically located in every corner of the globe, in some of the world’s most celebrated cities: Beijing, Delhi, Geneva, Miami, Montreal and Singapore. All IATA training facilities offer modern, state of the art training facilities; and when you choose to study at an IATA Training Center you are guaranteed to receive training from IATA Registered Instructors, each of whom are experts in their fields. Onsite facilities Printers, WiFi Internet connection and quiet workspaces are complimentary for the duration of your stay at any one of our IATA Training Centers. Accommodation: Course participants benefit from special rates with hotels near each IATA Training Center.
  22. 22. 24 Montreal Training Center The Montreal Training Center is centrally- located in Montreal’s lively downtown area. The 11-classroom facility is located directly above a metro line with the historic Vieux-Montreal and St. Lawrence River a short 10-minute walk away. IATA Training & Development Institute 800 Place Victoria P.O. Box 113, Montreal, Quebec Canada, H4Z 1M1 Tel: + 1 (514) 390 6777 Fax: + 1 (514) 874 9043 Geneva Training Center The Geneva Training Center is ideally located next to the Airport and within six minutes of the city center by train. 10 state-of-the-art classrooms look over the Geneva airport and Jura mountains. IATA Training & Development Institute Route de l’Aéroport 33 P.O. Box 416 1215 Geneva 15 Airport Switzerland Tel: +41.22.770.2820 Fax. +41.22.770.2681 Miami Training Center The Miami Training Center is conveniently located near the airport and Miami’s business district. The center hosts two classrooms, a beautiful lake view and is a short fifteen-minute drive to the beach. Courses are delivered in both English and Spanish. IATA Training & Development Institute 703 Waterford Way (NW 62nd Avenue) Suite #600 Miami, Florida 33126 USA Tel: +1 (305) 779 9860 Fax: +1 (305) 262 2654
  23. 23. 25 Beijing Training Center The Beijing Training Center is a modern facility in the heart of Beijing’s financial district, approximately 30 minutes from the Beijing International Capital Airport. The center hosts five state-of-the-art classrooms; and courses are delivered in both English and Chinese. IATA Training & Development Institute 3F East Tower, World Financial Center No.1 Dongsanhuan Zhong Road Beijing 100020, P.R. China Tel: +86.10.8571.9260/1/2/3 Fax: +86.10.8571.9916 Singapore Training Center The Singapore Training Center offers five classrooms and is located in the heart of Singapore near hotels, restaurants and shopping centers. Travel from the airport is approximately 30 minutes by taxi and the city center can easily be navigated by public transportation or by foot. IATA Training & Development Institute 111 Somerset Road #14-05 Tripleone, Somerset Singapore 238164 Tel: +65 64992293/294/295 Fax: +65 62339284 Delhi Training Center The Delhi Training Center is centrally located and hosts two state of the art classrooms within its brand new training facilities. The center is committed to the delivery of progressive training solutions and has been established with a view to meet critical training needs in the growing Travel and Tourism, and Aviation markets in India. IATA Training & Development Institute # 702, Tower 4A, DLF Corporate Park Phase III Gurgaon 122002 Delhi (NCR), India Tel: +91 124 4977111 Fax: +91 124 4977120
  24. 24. 26 Training Solutions Customized Solutions All ITDI courses can be adapted to your organization’s needs and delivered on your premises by an IATA trainer. Instructor-led Training Classroom Training - courses spanning all areas of study are offered in 50 locations worldwide, including six state-of-the-art IATA training centers strategically located in Montreal, Miami, Geneva, Singapore, New Delhi and Beijing. In-Company Training - experts in a variety of specialized fields offer onsite training for companies, tailoring content to suit their specific needs. Onsite training is extremely cost-effective for you and can be highly motivating for your employees. Learning Technology Mobile learning - course material is professionally developed to deliver comprehensive instruction, in keeping with ITDI’s high standards. The material can be accessed via CD-ROMS and e-books or delivered directly to the student with the revolutionary apple iPad™. These advanced learning solutions facilitate endless possibilities for students’ personal and professional growth. E-learning - reduce costs and training time with this flexible, quick and easy option. Students can enroll anytime, study at their own pace and obtain the knowledge and skills they require to upgrade their professional competencies.
  25. 25. 27 Distance Learning Technology IATA Learning Technology courses deliver comprehensive instruction to busy aviation and travel industry professionals. Our training solutions are interactive, learner-friendly, and available in a variety of convenient formats. More than 30,000 young professionals each year gain the skills to maximize job opportunities across the aviation, cargo, and travel and tourism industry sectors through IATA’s Learning Technology programs. Courses are available in the following formats: • eBook (formatted for all portable electronic devices) • Textbook • eLearning
  26. 26. 28 Explore possibilities in: International Aviation Training Gain a competitive edge with internationally recognized qualifications. More than 240 IATA member airlines are seeking the next generation of industry leaders. Operations Training • Airport Operations • Airport Ramp Services • Ground Operations/Station Management • Aviation Security Awareness • Basic Airside Safety • Introduction to Safety Management Systems (SMS) Commercial Training • Introduction to the Airline Industry • Air Transport Fundamentals • Airline Cabin Crew • Airline Customer Service • Airline Marketing • Airline Finance & Accounting Management • Airline Revenue Management IATA Diploma in Aviation Studies Get an iPad free with any 4 courses in eBook format International Travel and Tourism Training Prove your knowledge to potential employers. IATA’s networks of 70,000+ travel agents seek out IATA graduates when hiring. Over 200 million people work in the travel and tourism industry worldwide. IATA’s International Travel & Tourism Training Program is designed to give you the skills and knowledge to maximize career opportunities in this rapidly expanding industry. From entry-level travel agent basics to senior management for agencies or tour operations, each course leads to an IATA qualification, recognized internationally by the travel industry. Diplomas: • IATA Managing the Travel Business Diploma • IATA/UFTAA Foundation Course Diploma • Travel and Tourism Consultant Diploma International Cargo Training Attain cargo qualifications highly recognized by airlines, freight forwarders, civil aviation authorities and a network of 10,000 IATA cargo agencies worldwide. IATA Cargo and Dangerous Goods Regulations training program offers a variety of courses to provide air cargo professionals with a solid foundation in accepting, handling and shipping all types of goods. IATA Cargo and DGR training focuses on best practices and change management in an increasingly complex air transport environment. In particular, it allows you to enhance your skills and knowledge on a wide range of topics such as: regulations, safety, special cargo, strategic management and finance. Diplomas: • Air Cargo Operations • IATA Diploma in Handling Special Cargo • Dangerous Goods Regulations Aviation Management Professional Travel & Tourism Professional Air Cargo Professional IATA Certification Recognizing a new generation of global aviation leaders, able to operate across boundaries and lead our industry to future success.
  27. 27. 29 Instructor-Led Learning Classroom Training IATA Training and Development Institute offers over 300 unique courses each year led by a world-class faculty of professionals who are subject-matter experts in their fields. The classroom setting provides opportunities for participants to engage in practical training from top industry professionals and to exchange with peers from around the globe. Participants may study at one of our six IATA Training Centers or at one of fifty other worldwide classroom locations. ITDI Faculty From program design to delivery, ITDI is at the leading edge of innovation and change. We work with professionals who are at the forefront of their diverse fields of expertise to shape the design and development of our courses. With over 300 highly qualified instructors based around the world, our faculty boasts world-class professionals who are immersed in the culture of their host country. Every year IATA assigns senior IATA Subject Matter Experts (SME) to work as in-company trainers for clients situated in every corner of the globe. Benefits of classroom training: • Learn from industry experts • Reinforce what you learn through case studies, simulation exercises and other exemplary methods taught by IATA Registered Instructors • Global networking: interact with professionals in your field • Study from official IATA training and materials • Learn in modern, state of the art training facilities
  28. 28. 30 In-Company Training Customized and cost-effective in-company training developed exclusively for your company’s needs. Every single one of IATA’s classroom courses can be customized according your organization’s specific needs and delivered on your premises, whereever in the world you may be located. IATA offers multiple and single course packages that can be developed exclusively for you. Benefits of In-Company training: • Expert instruction by IATA Registered Instructors • Customized courses • Training on your schedule • Training from the convenience of your office • Cost effective - benefit from group rates How to get started: 1. Contact an IATA sales representative in your region (see Corporate Contacts on page 122) 2. Specify your company’s training requirements 3. Receive a customized solution 4. Finalize logistics together with your IATA regional sales representative
  29. 29. 31 Diploma Programs In these difficult economic times it is becoming increasingly important to differentiate one-self, resulting in an ever more specialized global marketplace. Earning a diploma in your respective industry segment will set you apart from the competition as a recognized specialist, increase your efficacy, and keep you on top of the latest techniques and developments in your area of specialization. ITDI offers a wide range of diplomas covering all segments of the aviation industry. While any course may be taken on a stand-alone basis, we encourage participants to select a program leading to an IATA diploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diploma program is selected, the sooner IATA can work with you or your employees to help further professional development. Requirements The curriculum is based on four courses related to a field or specialization. To obtain a diploma, one must successfully complete all required courses plus elective courses of his or her choice within a period of two years. Required and elective courses that have been successfully completed within the specified time frame may also be applied to a diploma of your choice*. How to apply: 1. Select a diploma 2. Register for required and elective courses specified by the diploma of your choice, and indicate whether you have completed one of the applicable courses in the past two years*. * A maximum of two courses successfully completed prior to registering for a diploma may be applied to any new diploma. 3. Complete all required and elective courses within a period of two years (unless indicated otherwise). To learn about diplomas offered in your area of specialization, refer to the Specializations section. 2years
  30. 30. SPECIALIZATIONS
  31. 31. 3434 Air Navigation Services Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and cost effective air navigation services to airspace users in compliance with state regulations, but also for managing high performance businesses. Whether providing air traffic management, Aeronautical Information Services (AIS), Search and Rescue (SAR) services, meteorological services or Communications, Navigation, Surveillance (CNS) services, performance standards expectations are high. Increasingly, there is competition between ANSPs and pressure to improve safety and services, reduce costs and work in close coordination with airlines, neighboring states and other stakeholders. The IATA Air Navigation Services training portfolio focuses on business management, air traffic management, AIS, safety, technology and change management.
  32. 32. 3535 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Air Navigation Services Management Required: • Management of Air Navigation Services • Benchmarking and Best Practice for ANS Providers Elective: • Legal and Financial Issues for Air Navigation Service Providers • Aviation and the Environment • Human Factors in Aviation • Quality Management Systems for Air Navigation Services Providers • Customer Service for Air Navigation Service Providers • Business Transformation for ANS Providers • Refresher Training for Air Traffic Controllers • Collaborative Decision Making (CDM) • Introduction to Aeronautical Information Services (AIS) • Transition from AIS to AIM • AIS Supervisory Management • Global Navigation Satellite Systems (GNSS) • Performance-based Navigation (PBN) I - theory • Performance-based Navigation (PBN) II - how to implement • Performance-based Navigation Workshop • Foundations of CNS/ATM • CNS/ATM Planning Master Class • Train the Trainer for Threat and Error Management in Air Traffic Control • Train the Trainer for CNS, AIS and Meteorology • Data Link Implementation in Europe - in conjunction with the EUROCONTROL Institute of Air Navigation Services • Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services • Aviation and the Environment - in conjunction with the Singapore Aviation Academy Advanced Air Traffic Control IATA awards this Diploma to those who complete four courses within two years, as follows: 1 Required course + 3 Electives Required: • Refresher Training for Air Traffic Controllers Elective: • Phraseology and Safety Training for Air Traffic Controllers • Reduced Vertical Separation Minimum (RVSM) • Airborne Collision Avoidance System/ T-CAS Training for Air Traffic Controllers • CPDLC/ Controller Pilot Data Link Communications • Unusual/ Emergency Situations Training for Pilots and Air Traffic Controllers • Introduction to Air Traffic Flow and Capacity Management • Pilot/ Air Traffic Controller Co-operation and Safety • Aviation and the Environment • ATC Team Resource Management (TRM) and Safety
  33. 33. 36 • Human Factors in Aviation • Train the Trainer for Threat and Error Management in Air Traffic Control • Train the Trainer for CNS, AIS and Meteorology • Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation Services • Aviation and the Environment - in conjunction with the Singapore Aviation Academy Air Traffic Services Management Developed in conjunction with ATNS South Africa. IATA awards this Diploma to those who complete four courses in three years as follows: 4 Required courses. Required: • Foundations of CNS/ATM • CNS/ATM Planning Master Class • Managing People Performance • Leadership Development and Succession Planning COURSE HIGHLIGHTS Management of Air Navigation Services Benefits: • Develop a strategic overview of the issues affecting Air Navigations Service Providers • Learn about what options are available to transform Air Navigation Services businesses • Gain updates on current technologies • Gain exposure to solving ANS management issues through participation in course integration exercises Benchmarking and Best Practice for ANS Providers Benefits: • Acquire management tools for benchmarking and key performance indicators (KPIs) • Learn how to apply a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction and measure them against KPIs • Compare your own organization to other ANSPs from a fact-based approach • Learn how to make service improvements and achieve better performance results Refresher Training for Air Traffic Controllers Benefits: • Bring your Air Traffic Control knowledge up to date and promote uniformity of knowledge amongst ATC staff • Ensure that your organization meets the requirements of ICAO Annex 1: Personnel • Improve operational safety in Air Traffic Management • Resolve deficiencies uncovered by the ICAO safety oversight programme • Gain a deeper understanding of important CNS/ATM concepts • Assist Air Traffic Controllers to make better use of available technology
  34. 34. 37 Train the Trainer for CNS, AIS and MET Officers Benefits: • Understand the principles of adult learning theory and competency-based training in aviation for Communication Navigation Surveillance (CNS); Aeronautical Information Services (AIS); and Meteorology (MET) officers • Equip yourself with tools that will allow you to prepare, conduct, assess, evaluate and manage learning • Structure learning: lesson plans; delivery; instructional strategies; instructional aids; assessment; evaluation • Reinforce your instructor skills through demonstrations and practical activities • Improve ‘on the job’ training for: CNS; AIS; and MET • Manage group dynamics and problems Foundations of CNS/ATM Benefits: • Understand the ICAO Global ATM System, Global Aviation Safety Plan (GASP) and Performance- based Navigation (PBN) • Implement the ICAO Global Aviation Safety Road map (GASR) • Relate business and infrastructure planning to implement CNS/ATM • Gain a foundation for operational and capacity planning CNS/ATM Planning Master Class Benefits: • Learn how to manage air traffic services in compliance with the objectives of the ICAO Global ATM System • Plan and implement ICAO CNS/ATM technologies and infrastructure to help realize the Global ATM system • Use Balanced Score Cards to create a long term master plan for the delivery of air traffic services • Become more knowledgeable about Performance-based Navigation (PBN) NEW! 2012 TRAINING CALENDAR: www.iata.org/training-2012 iATA AIR NAVIGATION SERVICES program: www.iata.org/training-airnav CONTACT INFORMATION: Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel:+41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org � Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization. Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
  35. 35. 38 Airline Management and Aviation Law Getting the basics right is difficult enough in “normal times.” Today, airline managers need to develop new strategies that will support business survival in the face of an economic downturn. They are also faced with the challenge of identifying more efficient ways of working effectively with employees at large. The Airline Management and Aviation Law portfolio addresses these skills directly and equips managers to better understand the basics of successful airline management and to apply that new knowledge effectively in an increasingly uncertain and complex environment. IATA Airline Management and Law training focuses on high-level industry issues and topics, providing today’s executive aviation leaders with the insight and tools necessary to overcome the challenges that exist in the industry today. Approaching topics from a business strategy perspective, the program focuses on key factors that drive the aviation business and the critical interaction required to adapt and prosper during times of crisis and uncertainty.
  36. 36. 39 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Airline Management Required: • Airline Business Foundations • Airline Management Integration: Air Mercury Elective: • Airport Slots & Scheduling • Airport Strategic Management • Air Cargo Management • Airline Leading Practices & Cost Reduction Strategies Senior Diploma in Airline Management Required: • Air Mercury – Next Generation • Network, Fleet & Schedule Planning Elective: • Advanced Airport Commercial Management • Airport Total Quality Management • Advanced Airport Operations • Dynamic Pricing & Revenue Management International Air Law Required: • Airline Contract Law • EU Aviation Law • International Air Law for Lawyers & Legal Professionals Elective: • Aircraft Acquisition & Financing • International Air Cargo Law • Law of Aviation Insurance • E.U. Competition Law NEW! NEW!
  37. 37. 40 Airline Business Development Required: • Advanced Airline Marketing • Advanced Airline Sales Strategies Elective: • Airline Sales and Key Account Management • Airline Social Media Strategy • International Negotiation Skills • Airport Retail Management • Cargo Marketing Essentials • Effective Communication Skills • Airline Sales & Key Account Management • Airline Social Media • Innovative Airline Distribution Strategies COURSE HIGHLIGHTS Air Mercury – Next Generation Using the latest simulation technology, this advanced level course is designed for senior airline management teams to improve problem solving and decision making by exploring competitive market dynamics. Teams test their skills to compete for market share and profitability of a “virtual” airline, using real-life scenarios. Benefits: • Recognize what drives airline cost and revenue • Examine the mechanics of airline financial and operational issues • Analyze factors related to market dynamics • Value teamwork from a management perspective Network, Fleet & Schedule Planning Be an integral contributor to your company’s success by developing a profitable network fleet plan and a more effective flight schedule. The course takes on a hands-on approach, integrating classroom exercises and case studies performed individually and in groups. Participants also get the opportunity to consider the processes involved in optimizing an actual route network. Benefits: • Learn basic market and route forecasting to improve aircraft and fleet utilization • Schedule effectively to maximize company aircraft resources • Develop a schedule that effectively uses aircraft resources • Learn about various tools and data required within the planning function (i.e. passenger traffic demand and data sources, flight schedule data, network planning, and optimization tools) NEW!
  38. 38. 41 Airline Social Media Strategy Thrive in today’s marketing environment by mastering social media. Explore how this user-driven technology can enhance profitability and learn to build a successful communication strategy rooted in web-based social interaction. Benefits: • Develop successful strategies to support your organization’s marketing efforts • Integrate brand identity and personality into a social marketing strategy • Assess approaches and identify appropriate tactics in social media marketing • Determine ROI goals and budgeting Innovative Airline Distribution Strategies Taking a holistic top to bottom approach, the course connects participants’ work experience with up to date industry information, thereby delivering an instant transfer of practical knowledge. This course offers a systematic overview of distribution in the aviation industry and covers various aspects of airline distribution and e-commerce. Benefits: • Understand distribution as an important part of an airline’s organization, structure and process • Develop competitive and cost-effective channel management strategies • Increase reaction time by leveraging technical background on market developments Aircraft Acquisition & Financing Analyze crucial terms in aircraft financing and operating leases and identify the most critical points in negotiating aircraft and equipment purchase agreements. Understand the importance of financing principles generally and how they are adapted to aviation matters specifically. Benefits: • Identify principle types and sources of aircraft financing • Interpret key components of purchasing and leasing contracts for new and used aircraft • Identify differences between operating leases, finance leases and double-dip leverage leases • Avoid common pitfalls regarding unique features of aircraft insurance International Air Law for Lawyers & Legal Professionals Interpret the implications of international air law regimes and analyze the legal implications for your organization. Course topics include the Chicago Convention, public and private air law and air carrier liability, in addition to code share agreements and aviation security. Benefits: • Interpret the implications of international air law regimes • Analyze the legal implications for your organizations or clients • Understand how airlines and governments handle problematic international air law issues Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.
  39. 39. 42 IATA AIRLINE MANAGEMENT PROGRAM www.iata.org/training-airlinemgt IATA AVIATION LAW PROGRAM www.iata.org/training-law IATA SALES AND MARKETING PROGRAM www.iata.org/training-salesmarketing IATA AIRLINE MANAGEMENT Program: www.iata.org/training-airlinemgt 2012 TRAINING CALENDAR: www.iata.org/training-2012 CONTACT INFORMATION: Theresa LIGHT Product Manager, Airline Management & Law Training IATA Training and Development Institute Tel +1 (305) 779-9861 Fax +1 (305) 262-2654 lightt@iata.org � Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
  40. 40. 43
  41. 41. 44 Airport IATA Airport training programs cover every aspect of the sector: Airport Planning, Design, Management and Operations; and our professional courses provide valuable information in the form of widely acceptable business practices concerning the demand and viability of an airport master plan, either for the development of existing airports or future facilities. In fact all IATA Airport courses analyze facility system design requirements and technical infrastructure in addition to certification of runways, airside and airport terminals. Modern airports are complex businesses that require a high level of investment and sophisticated management within an international environment. IATA Airport management courses offer participants a strong basis by which to sustain their businesses, while remaining efficient and profitable in a competitive environment. Airports are an integral part of the air transport system where safety, security, the facilitation of passengers, and freight are primary targets. Specialized courses surrounding airport operations, safety and security in terminals, and airside offer practical knowledge concerning meeting global standards and providing methods on how to ensure uninterrupted and efficient operations.
  42. 42. 45 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Airport Strategic Management Required: • Airport Strategic Management • Advanced Airport Commercial Management Elective: • Airport Strategic Management • Airport Total Quality Management System • Airport Financial Management • Airport Development & Technical Design • Airport Marketing • Airport Master Planning • Airport Retail Management • Cargo Market Development for Airports • Crisis Communications & Media Response Advanced Airport Operations Required: • Advanced Airport Operations • Airport Emergency Response Planning & Management Elective: • Airport Certification and Standards • Airport Safety Management Systems • Airport Extreme Weather Operations & Planning • Airport Security Operations • Airport Slot & Scheduling • Cargo Accident Investigation and Prevention • Crisis Communications & Media Response • Managing People Performance Airport Environmental Management & Wildlife Hazard Prevention IATA awards this Diploma to those who successfully complete four courses within two years, as follows: 4 Required courses. Required: • Airport Environmental Management I • Airport Environmental Management II • Wildlife Hazard Prevention I • Wildlife Hazard Prevention II NEW!
  43. 43. 46 COURSE HIGHLIGHTS Advanced Airport Operations Benefits: • Discover techniques and principles to improve operational practices, solve problems and optimize benefits • Identify areas for improvement of facilitation processes • Learn how to secure an airport environment • Learn how to apply performance measurement techniques to support key operational project needs • Participate in challenging exercises, identify priorities and present results in a time-constrained environment and reconcile divergent views Airport Development & Technical Design Benefits: • Identify major airport systems and processes • Meet airport stakeholder expectations within the business environment • Recognize inter-linkages between airport sub-systems and customer requirements • Identify the structure of an airport in terms of different operations and business units Airport SLOT and Scheduling Benefits: • Execute slot scheduling and coordinate the process between the airline network and slot coordinators • Maximize slot portfolio management capabilities • Apply scheduling procedures and understand EU regulations • Analyze capacity constraints and historic eligibility Airport Extreme Weather Operations & Planning Benefits: • Become familiar with adverse weather conditions and complications they can produce • Build response and action plans that address the risks an airport faces • Minimize the impact of disruption and quickly return to normal operations • Strengthen cooperation between departments and operations to become more efficient in planning and response • Self-evaluate to improve the allocation of resources, equipment and staff Crisis Communications & Media Response Benefits: • Recognize common media pressure points and the implications these have on a response • Present information without room for misinterpretation • Take control during interviews and develop key messages • Select the right spokesperson in a crisis situation • Protect your company’s image and brand when handling a crisis situation Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization. NEW! NEW!
  44. 44. 47 IATA AIRPORT Program: www.iata.org/training-airport 2012 TRAINING CALENDAR: www.iata.org/training-2012 CONTACT INFORMATION: Dimitrios SANOS Product Manager, Airport and Ground Operations Training IATA Training and Development Institute Tel: +41 22 770 2585 Fax: +41 22 770 2865 sanosd@iata.org � Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
  45. 45. 48 Aviation Security Civil Aviation Security is an important pillar within the aviation industry. Annual passenger and airline traffic can easily be affected by a single terror event at any given moment, resulting in dire political and financial consequences. ITDI continuously develops and updates its security courses to better prepare the aviation industry’s response and readiness to upcoming terror threats; and security courses are only delivered by experienced, professional instructors who have many years of experience in the aviation industry and security in particular. ITDI Aviation Security Training offers one of the industry’s most comprehensive aviation security portfolios, supporting airlines, airport, civil aviation authorities, aviation operators, security managers and security personnel with their aviation security training needs.
  46. 46. 49 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Aviation Security Management IATA awards this Diploma to those who successfully complete four courses within two years, as follows: 3 Required courses + 1 Elective course. Required: • Management of Aviation security • Senior Management of Aviation Security • Security Management Systems SeMS Elective: • Management of Aviation Facilitation • Security Risk and Crisis Management • Predictive Passenger Screening • Aviation Security Trainer • Airport Emergency Planning and Management • Airport Safety Management Systems • Safety Management Systems for Cargo • SMS for Airlines • Emergency Planning & Response Management Aviation Security Operations Required: • Airline Security Operations • Airport Security Operations • Cargo Security Elective: • In Flight Security • Security Quality Control • Predictive Passenger Screening • Advanced Airport Operations • Airport Total Quality Management • Managing Across Cultures • Human Factors in Aviation • CAA compliance with ICAO SARPS • Documentation Control & Passenger Assessment
  47. 47. 50 COURSE HIGHLIGHTS Airport Security Operations Benefits: • Plan and implement airport security measures • Develop and improve emergency response plans • Evaluate airport security threats • Apply Standards and Recommended Practices (SARPs) Predictive Passenger Screening Benefits: • Assess a passenger’s risk level using a variety of information-seeking tools • Learn about behavior analysis and body language • Observe and detect suspicious patterns in passengers • Learn questioning techniques to obtain additional information from passengers Management of Aviation Security Benefits: • Develop management skills in international civil aviation security • Identify and manage security risks • Ensure continued compliance with aviation security standards • Prepare organizations for audits by external bodies Cargo Security Benefits: • Learn about regulatory authorities and principles of air cargo security • Be updated on current threats to civil aviation • Gain knowledge on ICAO security regulations and Annex 17 on cargo security • Obtain specific knowledge on potential cargo security program options that may be utilized around the world Aviation Security Trainer Benefits: • Learn new instructional techniques and improve management training skills • Acquire knowledge, skills, techniques and procedures needed to develop and deliver • effective instruction • Improve aviation security knowledge • Test and Evaluate security systems and human factors NEW! Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.
  48. 48. 51 IATA AVIATION security Program: www.iata.org/training-security 2012 TRAINING CALENDAR: www.iata.org/training-2012 Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs. CONTACT INFORMATION: Eli MANDELAWY Product Manager, Aviation Security Training IATA Training and Development Institute Tel: +41 22 770 2975 Fax: +41 22 770 2681 mandelawye@iata.org �
  49. 49. 52 Cargo and Dangerous Goods Regulations In 2010 the Air Cargo industry managed to regain profitability. This profitability is expected to last throughout 2011, but what about the rest of the decade? Remaining profitable will be a challenge. Air Cargo players that stay lean, anticipate trends, cut costs, provide superior customer service and invest in innovation will be a step ahead of the competition. IATA Training and Development Institute, a leading supplier of Air Cargo and DGR training, offers a variety of top-notch courses providing air cargo professionals with insight and tools necessary to overcome the challenges that exist in the industry today.
  50. 50. 53 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Supervisory Excellence – Air Cargo Professionals Required: • Professional Air Cargo Supervisor • Advanced Cargo Skills and Procedures Elective: • Dangerous Goods Regulations Initial • International Customs Process and Documentation • Special Cargo Handling: Live Animals, Perishable and Pharmaceutical • Cargo Security Air Cargo Management Required: • Air Cargo Management • Managing Air Cargo Operations Elective: • Cargo Marketing Essentials • Cargo Revenue Management • Cargo Customer Service Excellence • Strategy and Negotiation for Air Cargo Professionals • Emerging Trends in Cargo Technology • Cargo Skills and Procedures • Cargo Security Air Cargo Operations Required: • Cargo Skills and Procedures • Dangerous Goods Regulations Initial (Category 6) Elective: • Advanced Cargo Skills and Procedures • Special Cargo Handling: Live Animals, Perishable and Pharmaceutical • ULD Handling Fundamentals • Cargo Security • International Customs Process and Documentation NEW! NEW!
  51. 51. 54 Dangerous Goods Regulations Required: • Cargo Skills and Procedures • Dangerous Goods Regulations Initial (Category 6) Elective: • Infectious Substance Transport • Regulations on the Transport of Radioactive Material • Guidelines for Shipping Lithium Batteries by Air • Pharmaceutical Cargo Handling • Quality Systems for Dangerous Goods Operations Professional Training – Dangerous Goods Regulations Required: • Professional Skills for DGR Instructors • Dangerous Goods Instructional Techniques • Dangerous Goods Regulations Initial (Category 6) Elective: • Quality Systems for Dangerous Goods Operations • Infectious Substance Transport • Advanced Train the Trainer • Regulations on the Transport of Radioactive Material • Guidelines for Lithium Batteries by Air • Instructional Techniques Cargo e-Commerce Required: • Emerging Trend in Cargo Technologies • E-Freight for Practitioners Elective: • E-AWB for Practioner • Air Cargo Management • Cargo Messaging (EDI and XML) • Managing Air Cargo Operations • Introduction to E-Distribution • Cargo Skills and Procedures • International Customs Process and Documentation Special Cargo Management Required: • Live Animals Regulations • Shipping Perishable Cargo • Pharmaceutical Cargo Handling • Dangerous Goods Regulations Initial (Category 6)
  52. 52. 55 COURSE HIGHLIGHTS Professional Air Cargo Supervisor Successful businesses know that investing in the next generation of leaders is critical in sustaining a competitive advantage and achieving corporate growth over the long term. IATA’s Professional Air Cargo Supervisor course equips supervisors with decision-making and execution skills necessary to excel as multifaceted leaders. Benefits: • Foundational Skill Building: Develop interpersonal, communication and team-building skills to promote a positive team environment • Cross-Functional Business Approach: Understand the basic cargo ecosystem and the regulatory environment. Explore new ways and tools to manage day-to-day operations in an increasingly challenging environment as organizations face shrinking resources, intensifying competition, more price-sensitive customers and increased regulatory mandates • Actionable Leadership: Through integrated exercises, analyze individual leadership decision- making challenges and learn how to drive results effectively. Learn supervisory techniques and build the confidence required to successfully manage day-to-day cargo operations • Lead Change: Learn how to foster a climate that inspires change through personal leadership style, positive mindset and individual action Managing Air Cargo Operations Master the techniques of planning, building and managing world class Air Cargo Operations. In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations struggle to put their strategy into action. Learn effective techniques to manage air cargo operations in order to save money, avoid risks, enhance operations, and thrive in today’s business environment. This course will show you how to develop an effective air cargo operations strategy, execute the strategy, and put your strategy into action. Benefits: • Understand customs processes in: China, European Union, India, South America, and United States • Understand customs paper and electronic requirements for airlines and freight forwarders • Learn how to develop effective internal processes and procedures that promote regulatory compliance • Learn strategies and tactics to reduce and mitigate customs fines and penalties Air Cargo Market Development for Airports World cargo traffic will triple over the next 20 years, averaging 5.9% annual growth. Understanding challenges in the facilitation of air cargo business is of key importance for airport operations to develop the cargo business. This course focuses on assisting airport operations in the management of existing air cargo resources, maximization of potential air cargo opportunities and the enhancement of air cargo revenues. Benefits: • Air Cargo Industry: Understand key issues that impact the long-term profitability of the industry; learn about emerging trends and projections in global Air Cargo that will effect local markets; and obtain working knowledge of the key performance indicators used in the industry • Regulatory Changes and Challenges: Learn about increasing security and customs mandates and gain working knowledge of how new security requirements affect airport cargo facilities • Innovative, Collaborative Airport Infrastructure: Learn design trends at major cargo airports; acquire high-level knowledge of cargo products, how to design effective infrastructure that support them and become familiar with emerging technology in air cargo security • Working Together – Partnership Opportunities: Learn who the key players in the air cargo industry are and how to successfully negotiate with them; and learn key strategies to attract air cargo to your airport NEW!
  53. 53. 56 Cargo Customer Service Excellence Only the Great Survive – Creating Profit through Service Excellence Good service can’t be imitated. It’s either there or it’s not. Great companies know this and work hard to develop a service culture enabling growth of their long-term value chain. These forward-thinking companies recognize that by consistently delivering high-value service, they can gain competitive advantage. Benefits: • Understand and Apply Service Value Chains in Air Cargo: Establish and end-goal: What is great service and how do you know when you have achieved it? • Develop a Robust Air cargo Strategy that Fosters Ownership: Identify sources of value for customers, understand the high cost of failure, and learn how to increase customer loyalty • Build a Service Culture in Air Cargo: Create and deliver differentiated services based on customers’ values, measure and improve customer satisfaction, exceed customer expectations • Build a Strong, Adaptable Service Excellence Culture: Hire for attitude and train to develop skills; communicate values, engage employees and create incentives to drive desired behaviors; lead by culture to generate business results Strategy and Negotiation for Air Cargo Professionals “Strategic Negotiation” has a magical ring to it. But what does it really mean and how can you put it to work in your everyday environment? Benefits: • Understand multiple competitive strategies in the Air Cargo market • Learn how to develop and manage a strategic position for your company • Learn how and when to implement the right strategy for maximum impact • Learn how to successfully negotiate with Air Cargo Professionals (i.e. Shippers, Freight Forwarders, Airlines, Ground Service Providers and Regulators) • Understand, leverage and learn how to negotiate to achieve success and create a win-win environment International Customs Process and Documentation Companies that understand Customs around the globe have a distinct market advantage. They eliminate delays, operate without fines and penalties, and have increased customer satisfaction and retention. Benefits: • Understand Customs processes in: China, European Union, India, South America, and United States • Understand Customs paper and electronic requirements for airlines and freight forwarders • Learn how to develop effective internal processes and procedures that promote regulatory compliance • Learn strategies and tactics to reduce and mitigate Customs fines and penalties Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.
  54. 54. 57 IATA CARGO AND DGR Program: www.iata.org/training/cargo 2012 TRAINING CALENDAR: www.iata.org/training-2012 �CONTACT INFORMATION: Isabella ANDERSON Product Manager, Cargo and DGR Training lATA Training and Development lnstitute Tel: +41 22 770 2895 Fax:+41 22 770 2681 andersoni@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
  55. 55. 58 Civil Aviation Management and Safety The Civil Aviation Authorities (CAAs) of the world are responsible for the oversight and regulation of civil aviation with a focus on air safety, security, airspace policy, economic regulation, efficiency, sustainability, consumer protection and respect for the environment. A healthy, well-managed civil aviation sector is vital to the economy of every state and good aviation policy making and regulation support this. Governments need to be advised by their CAA about aviation issues and provided with important economic and statistical data. IATA is recognized as the world leader in aviation data and information to help you understand air transport economics, while CAAs are responsible for setting aviation standards and seeing that they are achieved. Learn how to manage safety, risk, and quality in an integrated manner and put plans in place for all eventualities in order to efficiently manage incidents, accidents and emergencies.
  56. 56. 59 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Civil Aviation Management IATA awards this Diploma to those who complete four courses within two years, as follows: 3 Required courses + 1 Elective course. Required: • Senior Civil Aviation Management • Managing Aviation Policy and Regulation • Planning and Strategic Direction in Civil Aviation Elective: • Aviation and the Environment • Air Transportation Management • Quality Management Systems for CAAs and Air Navigation Service Providers • Strategic Management for Civil Aviation Authorities • Civil Aviation Management • Aviation and the Environment • Air Transportation Management • Quality Management Systems for CAAs and Air Navigation Service Providers • Strategic Management for Civil Aviation Authorities • Civil Aviation Management • Air Transport Economics • Managing the Creation of Autonomous Civil Aviation Authorities • CAA Compliance with ICAO Standards and Recommended Practices (SARPS) • ICAO Safety Plan and Roadmap Implementation • Aviation Law for Managers Safety Management in Civil Aviation Required: • Safety Management Systems for Civil Aviation • Managing the Safety Oversight Function Elective: • Key Issues of Safety Management Systems for Civil Aviation • Integrated Aviation Management System (IAMS) • Aircraft Recovery • Management of Aviation Quality and Service • Managing Accident Prevention and Investigation • Medical Issues in Aviation • Integrated Management Systems • Advanced Safety Management Systems • Understanding Air Traffic Control • Safety and Quality Management System Processes • Emergency Response Planning for CAAs and Air Navigation Service Providers • Operational Risk Management in Civil Aviation • Human Factors in Aviation • Aircraft Airworthiness and Air Carrier Certification • Fatigue Risk Management Systems
  57. 57. 60 COURSE HIGHLIGHTS Senior Civil Aviation Management Benefits: • Gain an overview of the history, laws, conventions, organizations (ICAO, IATA, CANSO, ACI, etc.) and current issues that affect civil aviation • Increase your knowledge with respect to civil aviation regulation and oversight as they apply to airlines, airports, air navigation service providers and other airspace users • Receive an introduction to financial management, capital investment evaluation, aviation fees and charges, and Civil Aviation Master Planning • Learn how to develop national air transportation policies that foster safe and efficient civil aviation regulations and operations • Profit from updates on current aviation technologies • Gain an understanding of Systematic Safety (ICAO SMS) and Quality Management Systems (QMS) • Participate in a comprehensive course integration exercise to assist in consolidation of the concepts learned in the course Safety Management Systems in Civil Aviation Benefits: • Management of safety is essential to viability of civil aviation • Learn systematic approach to safety management • Be proactive in managing safety - the individual takes ownership • Build a positive safety culture - the organization works as a team Managing the Safety Oversight Function Benefits: • Develop a better understanding of the requirements of the safety oversight function pertaining to: • Personnel Licensing - regulating the basic training and issuance of licenses and certificates • Flight Operations - carrying out safety oversight of commercial operators • Airworthiness - issuing certificates of registration and certificates of airworthiness to civil aircraft, and overseeing the safety of maintenance organizations • Aerodromes - designing and constructing aerodrome facilities • Air Navigation Services - managing the services for air traffic management, aeronautical information services, SAR, meteorology, etc. • Acquaintance with the history of the safety oversight function, the ICAO Universal Safety Oversight Audit Program (USOAP) and the current approach • Understand the eight critical elements of a Safety Oversight System and how an integrated approach can improve safety • Learn how to implement findings after being audited under the ICAO Universal Safety Oversight Audit Program (USOAP) • Learn concepts to assist safety managers in ensuring safety in day-to-day operations • Participate in group exercises and discussions to demonstrate best practices
  58. 58. 61 IATA CIVIL AVIATION MANAGEMENT AND SAFETY Program: www.iata.org/training-civav 2012 TRAINING CALENDAR: www.iata.org/training-2012 Managing Aviation Policy and Regulation Benefits: • Receive an overview of aviation policy and economic regulation in light of the changing needs of global aviation • Gain an understanding the change in roles and responsibilities as civil aviation organizations transition from government entities to more autonomous aviation regulators • Learn and practice developing policies and presenting options to decision makers • Improve your understanding of how aviation policy affects airline, airport, air navigation service, general aviation and other operations • Gain skills to practice regulation in a more cost-conscious manner Planning & Strategic Direction in Civil Aviation Benefits: • Gain an overview of strategic management – learn how to create the Mission, Vision and Strategies for your organization • Comprehensive overview of Master Plans to aid long-term planning in Civil Aviation, Airports, and Air Navigation • Learn how to apply policy to operational circumstances and implement regulatory practices in a cost conscious manner • Learn in the comfort of a classroom setting where views and approaches can be shared safely and openly Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization. CONTACT INFORMATION: Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel: +41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org � Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
  59. 59. 62 Fuel and the Environment For airlines, management of fuel purchasing and supply is vital to the bottom line. Airlines need to know what steps to take as reserves of fossil fuels diminish, jet fuel prices fluctuate, and taxes are imposed on fuel and aircraft emissions. Environmentally responsible growth is one of the aviation industry’s top priorities. Airlines, civil aviation authorities, airport operators, air navigation service providers and governments need to work together to create a sustainable aviation industry.
  60. 60. 63 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Safety Management in Civil Aviation IATA awards this Diploma to those who complete four courses within two years, as follows: 1 Required course + 3 Elective courses Required: • Safety Management Systems for Civil Aviation • Managing the Safety Oversight Function Elective: • Key Issues of Safety Management Systems for Civil Aviation • Integrated Aviation Management System (IAMS) • Aircraft Recovery • Management of Aviation Quality and Service • Managing Accident Prevention and Investigation • Medical Issues in Aviation • Integrated Management Systems • Advanced Safety Management Systems • Understanding Air Traffic Control • Safety and Quality Management System Processes • Emergency Response Planning for CAAs and Air Navigation Service Providers • Operational Risk Management in Civil Aviation • Human Factors in Aviation • Aircraft Airworthiness and Air Carrier Certification • Fatigue Risk Management Systems Aviation Fuel Management IATA awards this diploma to those who complete four courses in two years as follows: 1 Required course + 3 Elective courses Required: • Aviation Fuel Management Elective: • Jet Fuel Price Risk Management • Fuel Efficiency and Conservation • Aircraft Operations Awareness for Emissions Verifiers • Biojet Fuel Workshop • Carbon Trading for Aviation • Aviation and the Environment
  61. 61. 64 COURSE HIGHLIGHTS Aviation and the Environment Benefits: • Reconcile the increasing demand for air transport with the need to minimize its environmental impact • Identify key factors to create a sustainable aviation industry for airlines, airports, air navigation service providers • Understand the social, economic and environmental impact • Acquaint yourself with the regulatory and institutional framework • Deepen your understanding of economic issues and analysis • Develop evaluation methods for environmental assessment • Learn how to respond to environmental challenges such as noise, local and global emissions, water/ waste management and land use planning • Learn about fuel and technology improvements, including Air Traffic Management methods, to save fuel burn • Equip yourself to collaborate on the development of environmental initiatives within your organization • Learn how to manage crisis communications Aviation Fuel Management Benefits: • Develop best practices in jet fuel management • Understand different factors that impact the jet fuel market • Gain insight into the manufacturing, distribution and handling of jet fuel • Understand key factors affecting jet fuel quality • Attain knowledge concerning the range of pricing and supply options and learn how to select the best option for your airline • Learn how to manage the fuel tendering process • Reduce your fuel costs Jet Fuel Price Risk Management Benefits: • Understand key price management issues for jet fuel purchasing, derivative instruments and hedge strategy • Learn how to manage a fuel hedging program Fuel Efficiency and Conservation Benefits: • Increase fuel efficiency while improving safety • Improve On-Time performance while decreasing your costs • Maximize the use of cost index optimization in your operations • Perform a “Fuel Efficiency” audit of your own organization • Develop a basic Fuel Management (MI) system to track all aspects of fuel consumption
  62. 62. 65 Carbon Trading for Aviation Benefits: • Understand the Emissions Trading System (ETS) in the European Union • Learn about cap and trade, carbon trading mechanisms, and carbon markets dynamics and strategies • Assess the impact of the European Union Emissions Trading System (EU ETS) on the aviation industry • Identify available carbon trading mechanisms • Analyze carbon market dynamics, strategies and pricing • Learn how to respond to renewable fuel mandates and minimum sustainability criteria Biojet Fuel Workshop Benefits: • Learn the fundamentals of biojet fuel and its essential role in the future of aviation • Identify the benefits of biojet fuel for the aviation industry • Describe the role biojet fuel is expected to play in the coming years • Understand how biojet fuel properties compare to conventional jet fuel • Analyze the environmental impact of biojet fuel • Estimate the costs of biojet fuel relative to carbon emissions costs Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization. IATA FUEL AND ENVIRONMENT Program: www.iata.org/training/safety 2012 TRAINING CALENDAR: www.iata.org/training-2012 �CONTACT INFORMATION: Karen STEPHENSON Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment IATA Training and Development Institute Tel: +41 22 770 2587 Fax: +41 22 770 2681 stephensonk@iata.org Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
  63. 63. 66 Ground Operations Ground Operations are essential to the safety and punctuality of all passenger and freight traffic, and are equally important for airports, airlines and ground service providers. Given the diversity of services, locations and level of requirements it is necessary to standardize services in order to maintain efficient, on-time performance throughout the network. IATA Training and Development ground operations programs address all important topics concerning the performance of services, management and business relations between Ground Service Providers and Airlines. A combination of operational and management level courses lead participants to better understand and perform up to modern industry standards within an Airline, Airport or Ground Service Provider.
  64. 64. 67 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. Ground Operations Required: • Station Ground Handling Management • Advanced Airport Operations Elective: • Airport Emergency Planning & Management • Airport Extreme Weather Operations & Planning • Business Aviation & FBO Ground Services • Crisis Communications & Media Response • Documentation Control & Passenger Assessment • Ground Operations Documentation & ISAGO • Human Resources Management • Station Operations Control • SGHA-SLA & Effective Negotiation Behavior Workshop Ramp Handling Required: • Aircraft Turnaround Coordination • Aircraft Loading Supervision Elective: • Aircraft Weight & Balance • Airport Emergency Planning & Management • Airside Operations - Safety Compliance • Business Aviation & FBO Ground Services • Station Operations Control • ULD Handling Fundamentals COURSE HIGHLIGHTS Station Ground Handling Management Benefits: • Understand key principles involved in establishing/managing a station • Understand major ground handling concepts and principles • Implement airside and airport safety and security measures • Improve your ability to estimate and plan staff and equipment requirements • Review and discuss how to contract ground handling services • Maximize efficiency through proper business relations between airlines and the ground service providers SGHA & SLA Workshop Benefits: • Learn how to make best use of the IATA Standard Ground Handling Agreement • Create proper Service Level Agreements NEW!
  65. 65. 68 • Cover operational and commercial aspects of ground services and increase punctuality and quality of service • Enhance business relations and engage in productive negotiations Station Operations Control Benefits: • Coordinate aircraft handling operations efficiently • Plan for ground staff recourses and GSE • Handle communications in response to emergency situations • Manage standard messaging • Support airline operations for fast turnarounds Crisis Communications & Media Response Benefits: • Recognize common media pressure points and the implications these have on a response • Present information without room for misinterpretation • Take control during interviews and develop key messages • Select the right spokesperson in a crisis situation • Protect your company’s image and brand when handling a crisis situation Documentation Control & Passenger Assessment Benefits: • Gain practical knowledge and tools concerning travel documents (Passport, IDs, Visa/entry requirements) required prior to boarding • Evaluate and recognize potentially disruptive passengers in advance, through behavioral and patterns and other means, to prevent delays and disruption of flights • Avoid penalties due to inadmissible passengers at destination Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization. CONTACT INFORMATION: Dimitrios SANOS Product Manager, Airport and Ground Operations Training IATA Training and Development Institute Tel: +41 22 770 2585 Fax: +41 22 770 2865 sanosd@iata.org IATA GROUND OPERATIONS Program: www.iata.org/training-groundops 2012 TRAINING CALENDAR: www.iata.org/training-2012 � Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs. NEW! NEW! NEW!
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  67. 67. 70 International Aviation Dynamic growth of air travel throughout the world is intensifying demand for airplanes, infrastructure and competent personnel responsible for managing change in response to market opportunities and challenges. Whether you’re starting a career in aviation or seeking management training, you will benefit from our flexible, innovative and cost-effective training. From introductory to more streamlined courses including airport operations, ground handling, safety, security, cabin crew as well as pilot and maintenance soft- skills, IATA’s International Aviation Training Program will help you achieve your professional goals.
  68. 68. 71 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. IATA Diploma in Aviation Studies with iPad IATA awards this diploma to those who complete four courses in three years as follows: 4 Required courses. Required: • Airline Cabin Crew • Airline Customer Service • Airline Finance and Accounting Management • Airline Marketing • Airport Ramp Services • Airline Revenue Management • Airport Operations • Air Transport Fundamentals • Ground Operations Management • Introduction to the Airline Industry *Free i-pad included IATA Diploma in Aviation Studies IATA awards this diploma to those who complete four courses in three years as follows: 4 Required courses in eBook or printed textbook format. * Required: • Introduction to the Airline Industry • Airline Cabin Crew Training • Airport Operations (Distance Learning) • Airline Finance and Accounting Management (Distance Learning) • Ground Operations Management • Airline Revenue Management • Aviation Security Awareness • Airline Customer Service • Air Transport Fundamentals • Airport Ramp Services • Airline Marketing • Introduction to Safety Management Systems (SMS) *No upfront purchase commitment
  69. 69. 72 IATA-Harvard Leadership & Management Diploma in Aviation IATA awards this diploma to those who complete twelve courses in one and a half years as follows: 2 Required courses + 10 Elective courses. Required: • Airline Marketing with Harvard ManageMentor • Airline Customer Service with Harvard ManageMentor • Airline Cabin Crew Training with Harvard ManageMentor • Air Transport Fundamentals with Harvard ManageMentor • Airline Finance & Accounting Management with Harvard ManageMentor • Airline Revenue Management with Harvard ManageMentor • Airport Operations with Harvard ManageMentor • Aviation Security Awareness with Harvard ManageMentor • Introduction to the Airline Industry with Harvard ManageMentor • ntroduction to Safety Management Systems (SMS) • Airport Ramp Services with Harvard ManageMentor Elective: • Complete 10 courses from a selection of 40+ Harvard ManageMentor modules Stanford-IATA Aviation Management Program IATA awards this diploma to those who complete six required courses in one year as follows: 6 Required courses. Required: • Air Transport Fundamentals • Airport Operations • Converting Strategy into Action • Mastering the Project Portfolio • Airline Revenue Management • Leadership for Strategic Execution COURSE HIGHLIGHTS Ground Operations/Station Management Effectively managing safe, reliable and efficient handling services is of key importance to succeed as a Station Manager today. After completing this course, students will understand how Service Level Agreements can reduce costs and improve quality; and gain knowledge surrounding safety management systems, auditing procedures and best practices for occupational safety and fraud prevention. Benefits: • Control and supervise an airline station in a self-handled or outsourced environment • Use Ground Handling and Service Level Agreements (SLAs) to suit your stations handling needs, reduce costs and provide quality service • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues • Implement a Safety and Security Station Management System according to industry standards and recommended practices • Motivate staff and effectively monitor their performance • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM) which are included in the course price
  70. 70. 73 Airline Cabin Crew Discover what it takes to excel in this challenging and rewarding career. Course content covers both the human and technical aspects of the job. Learn about aircraft types and crew responsibilities, safety and emergency procedures, as well as handling passenger interaction and customer service issues. Benefits: • Appreciate the cabin crew profession, its origins and current practices • Describe aircraft types and cabin crew functions • Manage passenger interactions in a variety of circumstances • Recall emergency and safety procedures Airport Operations Develop a thorough understanding of the issues and challenges in today’s airport environment. Explore the role of airports in the modern economy. Understand operational and business functions, the role of key partners in the air transport system, and civil aviation regulatory and security procedures. Benefits: • Learn the history of aviation and understand the role airports play in the economy • Discover the various types of airport customers and partners • Gain knowledge about the multiple operational and business functions of airports • Acquire tools to apply your knowledge and skills to your airport environment Introduction to the Airline Industry Gain a solid understanding of the air transport business, including multi-operational concerns relevant to both airlines and airports. Review industry history, learn the roles of key personnel, understand critical safety and security issues and the scope of government and regulatory agencies. Benefits: • Develop a comprehensive understanding of the airline industry • Understand the roles and responsibilities of civil aviation administrations, airlines, airports and air navigation system providers • Gain insight into current trends and issues in civil aviation such as aviation safety and security, law and new technology • Apply your knowledge and skills to your professional environment Airline Revenue Management Discover how legacy airlines and low-cost carriers apply basic principles of airline revenue management to meet current industry challenges. Explore pricing and revenue management techniques to leverage capacity potential and maximize profitability. Understand demand and forecasting strategies and how performance monitoring principles can be used to achieve revenue objectives. Benefits: • Apply pricing strategies • Learn strategies to generate revenue through correct application of optimal seat allocation • Optimize revenue on any given flight • Build a successful airline revenue management organization • Understand why low-cost airlines require a revenue management system Please refer to 2012 Course List for a comprehensive list of all courses offered in this specialization.
  71. 71. 74 IATA INTERNATIONAL AVIATION PROGRAM: www.iata.org/aviation-training 2012 TRAINING CALENDAR: www.iata.org/training-2012 CONTACT INFORMATION: Constantine HATZIGEORGIOU Product Manager, Aviation Studies lATA Training and Development lnstitute Tel:+1 514 874 0202 ext. 3131 hatzigeorgiouc@iata.org � Interested in receiving instructor-led training at your own facility? Contact an IATA representative for a customized in-house training solution that satisfies your training needs.
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  73. 73. 76 International Cargo Air Cargo is a critical part of the airline business. It is responsible for transporting more than 30% of all international trade and is at the heart of a value chain that supports 32 million jobs and US$3.5 trillion in economic activity. IATA’s International Cargo training program is designed to provide air cargo professionals with solid knowledge concerning the acceptance, handling and shipping of all kinds of goods, including hazardous materials (HAZMATS) and is focused on setting the standard for best practices in the industry and providing effective tools to manage air cargo transport.
  74. 74. 77 DIPLOMAS Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma. IATA awards diplomas to those whom complete a combination of two required and two elective courses within a period of two years, unless otherwise noted. IATA Cargo Introductory Diploma IATA awards this diploma to those who complete one course within one and a half years as follows: 1 Required course. Required: • IATA Cargo Introductory Course IATA Air Cargo Rating Diploma IATA awards this diploma to those who complete one course within one and a half years as follows: 1 Required course. Required: • IATA Air Cargo Rating Course IATA Air Cargo Diploma IATA awards this diploma to those who complete four courses within three years as follows: 2 Required courses + 2 Elective courses. Required: • IATA Cargo Introductory Course • IATA Air Cargo Rating Course Elective: • IATA Dangerous Goods Regulations (DGR) – Initial • IATA Dangerous Goods Regulations (DGR) – Recurrent IATA Diploma in Handling Special Cargo IATA awards this diploma to those who complete five courses within three years as follows: 3 Required courses + 2 Elective courses. Required: • Live Animals Regulations (DL) • Shipping Guidelines for Infectious Substances (Distance Learning) • Shipping Perishable Cargo / Temperature Sensitive Shipments (DL) Elective: • IATA Dangerous Goods Regulations (DGR) – Initial • IATA Dangerous Goods Regulations (DGR) – Recurrent
  75. 75. 78 COURSE HIGHLIGHTS IATA Cargo Introductory Course This is the definitive course to start your career in the cargo industry. By taking this course you will gain a thorough understanding of cargo agencies and airline operations, including industry terminology and abbreviations, world geography and how to maximize the use of space in aircraft holds. Additionally, the course teaches fundamental air cargo acceptance procedures and you will learn to calculate basic rates, fees and charges and offer accurate advice to clients regarding shipments in accordance with IATA Resolutions. Benefits: • Identify Air Cargo terms and expressions • Gain a thorough understanding of the usage of cargo holds and maximize available space • Learn to apply basic rates and charges • Advise customers on cargo procedures IATA Air Cargo Rating Course This course takes your cargo skills to the next level. You will learn advanced cargo rating principles and rate calculation in accordance with the Air Cargo Tariff (TACT), mixed consignments in-depth, and currency conversion procedures. Benefits: • Quote the correct published rates and charges for cargo shipments • Apply advanced constructions and combination principles of unpublished rates • Complete Air Waybills IATA Dangerous Goods Regulations - Initial Following correct Dangerous Goods procedures is vital in the Cargo industry. This course will explain clearly Dangerous Goods Regulations, Dangerous Goods classes, divisions and variations between different countries and operators. Additionally, you will gain an in-depth understanding about packaging, handling, acceptance and emergency procedures. Benefits: • Apply IATA Dangerous Goods Regulations properly • Identify and classify individual Dangerous Goods items • Learn legal responsibilities of shippers, agents and airlines involved • Learn how to verify whether Dangerous Goods are properly packed, marked and labeled • Learn to complete the “Shipper’s Declaration for Dangerous Goods” IATA Dangerous Goods Regulations – Recurrent Under the terms of the IATA Resolutions, individuals must revalidate their dangerous goods expertise every two years to remain compliant. This course is offered to all airline staff, cargo agents, shippers and packers who have already completed the IATA Dangerous Goods Regulations Initial course or an equivalent. Benefits: • Apply the IATA Dangerous Goods Regulations properly • Identify and classify individual Dangerous Goods items • Update your knowledge on the legal responsibilities of shippers, agents and airlines • Improve your knowledge on how to verify that Dangerous Goods are properly packed, marked and labeled • Refresh your knowledge on how to complete the “Shipper’s Declaration for Dangerous Goods”

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