HP - Document Life - 6apr2012

HP Solutions for Document basedBusiness ProcessCristian Gilmeanu – Head of IPG MESApril 6, 2012 - Bucharest

Agenda • IPG MES Intro • HP approach to Enterprise • HP Workflow Solutions • Why HP

IPG MES SnapshotInnovation Results Recognition ecoSOLUTIONS 53% 2011 TCV GROWTH 3000+ MPS CLIENTS e P r i n t Center Named HP #1 in MPS CUSTOMER BASE INCREASED BY 25B ANNUAL PAGES 150% UNDER CONTRACT HP Named “Leader” in IN LAST THREE YEARS Completeness of Vision 8 of the top 10 GLOBAL FSI FIRMS ARE HP MPS CLIENTS INSURANCE FIRMS ARE IPG SOLUTIONS CLIENTS #1 MPS Provider 7 of the top 10 HEALTHCARE FIRMS ARE IPG SOLUTIONS CLIENTS 3 ©2010 HP Confidential GLOBAL TELCO FIRMS ARE HP MPS CLIENTS MANUFACTURING FIRMS ARE HP MPS CLIENTS

BUILDING OUT “THE STACK” Extensive portfolio HP applicationsSOFTWARE, SERVICES AND HP partnered solutions SOLUTIONS solutions HP acquired solutions/services HP developed solutions Smart Universal Output MPS Smart RETAIL Web Decision PHOTO Printing Print Driver Server CLOUD FutureSma Suite SOLUTIONS FOUNDATION rt HP devices 4 ©2010 HP Confidential

HP’s Strategy in Enterprise Key Trends & Needs Strategy Outcomes6.1% of revenue spent on documents • Automate paper-based processes MANAGED PRINT SERVICES • Improve information Security IMPROVE 25 • MFP on-ramp and off-ramp WORKFLOW IMPROVEMENT IN % DOCUMENT PROCESSING • Network-based management tools • Fully utilized devices MANAGE 50 • Toner fulfillment and maintenance ENVIRONMENT INCREASE IN % DEVICE UTILIZATION • Device/Vendor consolidation • Improve user device ratios OPTIMIZE INFRASTRUCTURE 10– • Reduce environmental impact COST REDUCTION 30% 5 ©2010 HP Confidential

Fragmented Burdened Office Costs The full costs are often not realized… Infrastructure Management Workflow Organizational Processes 10% 5% 5% 5% 28% 47% Visible Hard Costs IS Infrastructure End User Time Document Management • Hardware • Network • Computer Interaction • Document Storage and Archival • Consumable • Application • Output Equipment Interaction • Document Retrieval s Programming • Preparation, Collection, and Finishing • Document Distribution • Maintenance and Maintenance • Problems, Errors, and Mistakes • Document Capture and Indexing • Paper & • Software Power and Licensing Administration, IS Support • End User Purchasing, • Device Management and Facilities • Output Management • Facilities Costs • Network Management • Product/Service Acquisition Processes Source: ALL Associates Group • Contract and Billing Processes • Internal Service DeliveryP.6

HP Managed PrintSERVICES

HP MPS Model (Managed Print Services)…the HP “turn-key” printing solution Hardware Consumables - Toner cartridges and Services- Laserjet MFPs imaging drums -- Asesment, Discovery and Design- LaserJet printers - Maintenance Kits - Hardware financing-Designjet printers - Staples - Implementation-Business InkJet … proactively delivered - Educational (training)- Accessories all over the country. - SLA based maintenance services- Printing solutions …used supplies - IMAC services retrieval and recycling. - monitoring and reporting services …based on a 4 years Full Service contract, with flexible billing options

Job Accounting – How it Works Job tracking data •User I.D. •User machine •Print Server •Pages processed •Paper size •Media type •Number of copies •Duplex information •Color/monochrome pages •Print/copy/fax/e-mail jobs •Cost Center •Time printed •Job Title10 4/19/2012

Secure & pull printing: exemplu 2) Documentele sunt stocate in HDD-PUSH ul echipamentului pana cand sunt eliberate de catre usersystem 1) Documentele sunt trimise criptate catre o anume imprimanta PrintSAP R/3 1) Documentul e Cerere trimis catre serverServer 3) User-ul poate aduce documentul catre ORICE echipament, prin cod PIN, card de proximitate sau 2) Documentul e stocat magnetic, amprenta…PULL 11 securizat in server

HP’s Managed Print ServicesDelivering proven business benefits Key Business Benefits Reduce Costs Preserve Capital Mitigate Risks Improve Productivity Decrease Environmental Impact Streamline Workflows 12 ©2012 HP Confidential

HP’s approach to enterprise printing Managed Print Services COST / PRODUCTIVITY Streamline Improve business Improve workflows and outcomes increase workflow compliance Improve IT and M ana ge Increase IT productivity and business efficiencies environment system availability Reduce O ptimize Balance productivity costs infrastructure and costs Customer needs Customer benefit RO I13 19 April 2012 HP Confidential

Industry trends:• Up to 95% of business decisions are based on a document.• Information is doubling every 18 months.• 85% of business information is unstructured.1• Storage of these documents is an issue.• You cant find information when you need it. – Slow to respond to customers – Slow to respond to the marketplace with innovation – May not be in compliance with security regulations1IDC

HP capture solutions overview Unstructured Paper or Electronic Documents Fax Mail Shipping Documents Invoices Contracts Applications Reports Capture Scanners or MFPs initiate the scan process Indexing and categorizing via control panel Process and transform Data Data Data Encryption/ Forms recognition Zone Notification Barcode Image enhancement FileOCR/ICR decryption files and management recognition options conversion validation correction extraction recognition and management Route

HP end-to-end, comprehensive solutionsBridging paper and digital workflows16 19 April 2012 HP Confidential

Your business challenges Streamline processes for communicating with customers Reduce expensive calls to customer service Reduce heavy load & work peaks for IT Reduce print/mail production costs Attract, retain, and grow customers18

HP Exstream Values for your Business• Reduce costs by as much as 80% through simplified document design and production and reduced paper and postage• Get compliant communications to customers faster as much as 85% faster by streamlining business processes and giving marketing and business users collaboration tools• Attract, retain, and grow customers by improving the customer experience and improving response rates as much as 10x 19

0101010 Customer data Web-service 1010101 0101010 From the customer’s point of view collected data01010101010101010101010101010101010 101010110101010101010101010101010101010101 Variable 0101010 123-456-7890 Continue Continue 1010101 123-456-7890 Jane Messaging and Marketing user Text usage data 0101010 customer data System data triggers text Front office employee 1010101 Carol Carol, Text Network carolmjones Jane S Jones 0101010 509 allows you to send 5149 555 and message Update Insert timely, 1010101 receive unlimited text Personalized notification Customer Web self-servicebetween messages 2357 Baker Street relevant 0101010 Cell Com and family. service message It was a pleasure0101010101010101010101010game on speaking with you, Carol. Have fun at the big 1010101 friends messages at runFriday! Sign up now at 1010101010101010101010101 www.NetGlobal.com Lexington time 0101010 40515 KY Login 1010101 Submit 0101010 Nationwide+ Data Access SmartEssentials SmartEssentials+ P P Bills and Nationwide+ Data Data Access SmartEssentials+ Access Submit statements Nationwide P Nationwide+ Data Access Continue

Working with interactive documentInteractive communications Create image pick lists Protect required content Create sections of editable text21

The HP Exstream differenceIt’s not IF you can do it, but HOW you do it that counts • Enterprise platform for all communications Reduce • Interactive, on-demand, and structured document applications complexity • Data / content agnostic • Multi- channel support • Rapid development Streamline • Business user control document • Automated workflows • Automated conversion utilities processes • Reduced testing • Incorporate current content in real time Improve • Customer’s language/preferred channel customer • Integrated cross-sell promotions and offers experience • Ensure compliance22

REDUCE COMPLEXITY regardless of complexity, variability or with a proven enterprise platform, based on open standards, for all customer communications customer-preferred delivery channel HP CUSTOMER COMMUNICATION SOLUTIONS Enterprise CORPORATE POLICY CLAIMS CONTENT ADMINISTRATION WEB PORTAL ECM content scheduled or real-time Interactive On-demand customer- Structured preferred delivery channel Delivery channel PRINT/MAIL SMART PHONE WEB EMAIL/FAX CUSTOMER-FACING FULFILLMENT EMPLOYEES 23 TAKE THE FAST TRACK TO BETTER COMMUNICATION

STREAMLINE DOCUMENTPROCESSESwith one, enterprise platform to design, create, manage, and deliver allcommunications Design and deployment Data and content integration Testing Interactive communications Remote collaboration Output and production workflow24

HP Exstream architectureBased on open standards PDF Quark InDesign XML files Data files ODBC Corp content Web services SOAP Message Others queues DXF DDA Package file Edited Live Designer document Browser- Testing tools Postal sorting based and bundling designer Design database Design Electronic Live LiveRepository Manager Print outputs outputs documents and LiveEditor LiveWorkflow • Email Design and deployment • Local print Data and content integration • Save as PDF Intelligent, interactive documents On-demand delivery Production output and testing tools25

Getting started with HPBuild a plan with consultations, workshops, and assessments Conduct a program or Perform an Optimize your workshop assessment business results • HP Imaging & Printing • Managed Environment Strategy Consultation Assessment • Print Policy Workshop • Eco Printing • Industry Workshop Assessment26 19 April 2012 HP Confidential • Workflow Discovery The information contained herein is subject to change without notice

Thank you cristian.gilmeanu@hp.com

29 4/19/2012 The information contained herein is subject to change without notice

HP - Document Life - 6apr2012

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