EMC - 24feb2011


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  • BUILD. Mission statementThen box on slide 5.
  • Romanian president predicts public sector cuts07/05/2010BUCHAREST, Romania -- President TraianBasescu predicted on Thursday (May 6th) that authorities will have to cut public sector wages by 25% and reduce pensions by 15% to prevent substantial tax hikes. The cuts will take effect as of June 1st, according to the local media. The president noted that two fiscal packages are under discussion with the IMF mission that is currently in Romania to negotiate the disbursement of an 850m-euro tranche under the country's 13 billion-euro stand-by arrangement with the Fund. The first option includes a 5% VAT rate hike to 24%, as well as a 4% hike in corporate and personal income tax, from 16% to 20%, Basescu said. This option also envisions public spending cuts. The second focuses only on the continuation of strong expenditure restructuring plans. (Mediafax, Agerpres, HotNews - 06/05/10)There are many challenges when it comes to managing all the records that Public Sector organizations must handle. With EMC Captiva and Microsoft SharePoint, your management is simplified, business processes are automated, and information is handled throughout the entire lifecycle.So if we put it all together, capture + SharePoint, we are able to address to discrete business goals and challenges.Store and retrieve – simple getting paper into digital form so that companies can reduce storage cost, speed access, and manage risk. To do so requires two parts – Capture & SharePoint. One without the other won’t address the problem.Supporting paper based processes – Essentially we are focused at specific business processes where paper plays a critical role. The end goal is to stop paper from slowing your business down. With the benefits being that you can then reduce processing cost (eliminate manual data entry), accelerate the process, manage risk, and improve customer service. By bring capture and SharePoint together you are able to address specific business processes like Accounts Payable (invoices), claims, new account applications, and more.
  • The object of decommissioning legacy systems that hold important reporting or compliance data is to provide a way to access the data at significantly reduced cost.EMC’s offering uses either EMC xDB, our standalone native XML database or Documentum with XML Store (XML Store is actually xDB) as the data repository.We use XML as a long term archive format as it is open standard, application and system neutral. It also has other key advantages in decommissioning which will be highlighted shortly.CLICK BUILD: The core activity in decommissioning is to extract data from legacy systems and move the data to a central archive repository where it can be managed and accessed.The data is extracted as relational database tables. The data meaning is derived from the application. What we must do is to capture this meaning.CLICK BUILD: We do this by mapping the relational data to a logical business object or record that is represented as an XML file. The key advantage that XML has in this activity is that it enables the simultaneous capture of data and the data context, enabling the data to be held in a file but retain meaning. In this example we are transforming the relational data to purchase order records.CLICK BUILD: Once the data is transformed to XML the complete extraction and transformation process must be validated and audit records produced. This is essential if the decommissioning is to pass business audits such as Sarbannes Oxley.CLICK BUILD: The data is then loaded to the EMC repository where it is indexed for search and retrieval and retention policies applied.CLICK BUILD: Data can be compressed and moved to low cost compliant storage such as EMC Centera to reduce costs.CLICK BUILD: Finally a data access application is generated. This is a web based application that allows users to search across data and generate reports without the need to have application specific knowledge.CLICK BUILD: With this completed, the legacy applications can be safely shut down.
  • Tender for the provision of parking enforcement services including car park monitoring, issuing of ECNs and case management systemconsular case management and crisis response management electronic social care and case record management system.Tender for the provision of a consular case management and crisis response management systemPre-tender for supply and ongoing maintenance of the new electronic case management systemTender for connexions client caseload information system (CCIS)electronic case registerprovision of medical information, patient administrationelectronic health recordschildren's services information and case management systemprovision of a client caseload and information systemcare record service including electronic prescribingintegrated financial management systemmembership data management systemprovision an electronic discharge summaries and handover system including medical information, patient administration and clinical information systemclinical information system
  • You’ll see that Organizations have Case Processing needs across their entire business. They are the processes which run the business and therefore can have a major impact on your bottom line.
  • Need for joined up GovernmentBreak the silos!
  • EMC - 24feb2011

    1. 1. Information Management for the Public Sector<br />Solutii IT&C pentruAdministratiaPublicaCentrala Conference<br />Ronnen Brunner<br />Business Development Director, Public Sector, EMEA<br />EMC Information Intelligence Group<br />
    2. 2. Presentation Agenda<br /><ul><li>Our strategy and why it serves the Public Sector challenges
    3. 3. The Roadmap to Effective Government
    4. 4. Why Managing Cases is so important for the public sector ?
    5. 5. Q & A4</li></li></ul><li>- The Public Sector View<br />IIG Strategy<br />InformationGovernance<br />xCP<br />InformationAccess<br />Freedom of information Act<br />EU Regulations<br />Smart Capture (get the paper out of the way)<br />Template Management<br />Personalized Citizen communication<br />Dynamic case management framework<br />PoC is better than PPT<br />Cloud<br />Help our customers get maximum leverage from their information<br />IIG<br />MISSION<br />
    6. 6. EMC G-Cloud Value Proposition<br />EMC helps Service Providers to provide a rich set ofsecured and managed G-Cloud Services (IaaS, PaaS, SaaS and DaaS)to various Government Departments <br />
    7. 7.
    8. 8. Should governments aspire to be agile ?<br />Do laws change frequently ? Do they effect the way processes work ?<br />Are governments keeping pace with new technologies available to give better service ?<br />Does M&A happen in the public sector ? Did you have departments, units move between ministries ?<br />How is the information flow between ministries works ? And between governments ?<br />How long does it take to deliver a new information system ?<br />How easy is it to support Freedom of information requests ?<br />Does the political landscape change priorities for government projects ?<br />Are compliance and discovery important in the public sector ? <br />
    9. 9. Public Sector Challenges Answered<br />
    10. 10. Helping You Solve Key Problems<br />STRATEGIC<br />STRATEGIC<br />TACTICAL<br />
    11. 11. Roadmap to Effective eGovernment<br />A shortanimation introducing the roadmap<br />http://uk.emc.com/government<br />
    12. 12. What is one of the biggest problems facing Public Sector?<br />
    13. 13. Paper-based Processes …<br />… don’t support efficiency and service delivery<br />Insecure<br />Slow<br />Expensive<br />Disconnected<br />Inefficient<br />Growing<br />No Backup<br />
    14. 14. What solutions address the Content Everywhere? What value does it deliver?<br />
    15. 15. Preservation <br />
    16. 16. Reduce Carbon Footprint<br />Eliminating the need to move paper around reduces the overall carbon footprint. <br />The average CO2 emissions from cars in Britain according to the Society of Motor Manufacturers and Traders 103.89g/mile.<br />For sake of an example an officer of a council in the UK travels approximately 250 miles per month between council premises.<br />An average CO2 emission of 103.89g/mile - Travel could be reduced by 20%.<br /> The above equates to a council employee, on average, producing 0.3 tonnes of CO2 per year. By using Documentum to reduce travelling by just 20% means a reduction in CO2 emissions of 0.062 tonnes.<br />If this were to affect just 500 officers per annum it would reduce the council’s Carbon footprint by 31 tonnes of CO2 per year.<br /> <br />
    17. 17. Where do you get your next benefits? And what benefits?<br />
    18. 18. Lack of Process Optimization<br />A Barrier to Business Insight<br />DEAD<br />?<br />?<br />?<br />Non-optimized processes lead to costly errors<br />Lack of process standards leads to compliance risk<br />Inefficient processes inhibit growth<br />potential<br />DEAD<br />
    19. 19. Case Management ROI Calculator<br />http://uk.emc.com/government<br />
    20. 20. And what about constituents and service improvement? <br />
    21. 21. But looking back is also important ...<br />Legacy Application Decommissioning<br />Web application to access data for eDiscovery and reporting<br />Purchase Order<br />Purchase Order<br />Purchase Order<br />Customer<br />Customer<br />Customer<br />Centera<br />EMC xDB or <br />Documentum + XML Store<br />PO Number<br />PO Number<br />PO Number<br />Load to repository<br />Customer Ref<br />Customer Ref<br />Customer Ref<br />Extract data from legacy systems<br />Transform relational data to XML capturing data and data context<br />Validate & Audit<br />Price<br />Price<br />Price<br />Quantity<br />Quantity<br />Quantity<br />Description<br />Description<br />Description<br />
    22. 22. Case Management and the public sector<br />
    23. 23. Cases in the public sector come in all shapes and forms<br />electronic social care and case record management system<br />Contract management<br />electronic health records<br />membership data management system<br />consular case management and crisis response management <br />client caseload information system (CCIS)<br />Court case management system<br />children centre management information system<br />children's services information <br />provision of medical information, patient administration<br />Freedom of information applications handling<br /> surveillance system<br />electronic case register<br />
    24. 24. Applicability of Case Management in the Public Sector<br />Criminal <br />Case<br />Social Care<br />General Government<br />Criminal Justice<br />and Law<br />Enforcement<br />Taxation and Revenue<br />Social<br />Services<br />Local Government<br />Permit <br />Applications<br />Permitting<br /><ul><li>Freedom of information applications handling
    25. 25. Correspondence handling (enquiries, complaints, policy input)
    26. 26. General public
    27. 27. Pressure groups, lobbyists, stakeholders
    28. 28. Lawmakers/elected members
    29. 29. Managing grants/subsidies
    30. 30. Trade, agriculture, culture, sport, community development transport, etc.
    31. 31. Managing permit applications
    32. 32. Planning and licensing relating to energy, environment, construction, etc.
    33. 33. Investigations
    34. 34. Of individuals, organizations in breach of laws and regulations
    35. 35. Policymaking
    36. 36. Evidence-gathering
    37. 37. Decision-making
    38. 38. Drafting legislation
    39. 39. Investigations and intelligence
    40. 40. Criminal case management/public prosecutor
    41. 41. Prisoner/offender management and probation service
    42. 42. Youth services
    43. 43. Adult
    44. 44. Criminal record keeping
    45. 45. Personal and corporate taxation
    46. 46. Client management
    47. 47. Tax calculation
    48. 48. Record keeping
    49. 49. Form Processing
    50. 50. Compliance activity
    51. 51. Investigations
    52. 52. Appeals
    53. 53. Client assessment and management
    54. 54. Children at risk/in care
    55. 55. Adoption/fostering
    56. 56. Vulnerable adults/ disability
    57. 57. Resource allocation
    58. 58. Legal Aid
    59. 59. Benefits
    60. 60. Neighbourhood Services
    61. 61. Housing Registrations
    62. 62. HR / Payroll
    63. 63. Recruitment
    64. 64. Social Care
    65. 65. Risk Management
    66. 66. Finance and Accounts
    67. 67. Tender and Contract Process
    68. 68. Accounts Payable
    69. 69. Managing permit applications</li></ul>Audit <br />Case<br />Investigation<br />Tax Modernization<br />Virtual Patient Records<br />Prisoner<br />Case<br />
    70. 70. One Platform to support multiple solutions<br /><ul><li>Integrated Court Case Management
    71. 71. Investigative Case Manager
    72. 72. Interagency Case Integration Framework
    73. 73. Offender (Jail/Corrections) Management
    74. 74. Integrated Eligibility Processing
    75. 75. Unemployment Case Management
    76. 76. Licensing and Permitting
    77. 77. Investigative Case Management
    78. 78. Tax and Revenue Modernization
    79. 79. Virtual Repository for Health Information
    80. 80. Health Information/Insurance Exchanges
    81. 81. Contracts Management
    82. 82. Accounts Payable
    83. 83. Correspondence Management
    84. 84. ECM Shared Services/Private Cloud
    85. 85. Change of Life Events
    86. 86. Drivers Licenses
    87. 87. Intelligent Transportation Systems
    88. 88. Enterprise Plant and Facility Management </li></li></ul><li>xCP by Example<br />
    89. 89. xCP by example:Investigative Case Management (ICM)<br />25<br />
    90. 90. ICM – Policeman Queue<br />
    91. 91. ICM – Managing the case<br />
    92. 92. ICM – Investigations Monitoring<br />
    93. 93. Courts Case Management xCelerator<br />
    94. 94. Courts Case Management xCelerator<br />
    95. 95. Notices can be authored in common tools such as Word by simply dragging data elements onto the page<br />
    96. 96. Courts Case Management<br />
    97. 97. Courts Case Management<br />
    98. 98. REQUIREMENTS: 5 WEEKS<br />DESIGN: 2 WEEKS<br />REDUCED 5 LEGACY APPLICATIONS TO<br />1 xCP SOLUTION<br />DEVELOPMENT TIME: 6 WEEKS<br />TEST/ROLLOUT: 3 WEEKS<br />CONFIGURATION: 80%<br />Federal Aviation Administration<br />
    99. 99. Connected Government<br />Connected government agencies collect, store, share, and retrieve <br />information electronically.<br />Internal workflows are streamlined and automated, <br />ensuring that proper procedures are followed and that timelines are met.<br />To be process oriented you must have joined up government - Silos won’t work<br />Citizens and businesses interact and communicatewith <br />connected government agencies electronically via secure portals.<br />Connected government agencies safely and appropriately share<br />information among departments and with other agencies. <br /> Dashboards give better insight intointernal operations and to give <br />citizens better visibilityinto government effectiveness. <br />
    100. 100. Public Sector Benefits from content management<br />Reuse of content – supporting the 360 view of citizen<br />Collaboration – share information<br />Efficient processes – Workflow with business/case understanding<br />Freedom of information act – support the transparent government<br />Discovery / Freedom of information act – How can we find all of the information in all of the systems and file shares?<br />Agility - Deliver on requests in days, not weeks/months<br />Removal of geographical boundaries – support flexible workplace if needed and desired<br />Compliance – Manage sensitive information better<br />Secure – Apply best security measures to content repository and achieve citizen assurance that their information is safe<br />Cost Savings – Less paper/Less Manual work/Less Mistakes/Dispose of unnecessary information<br />
    101. 101. Citizen Service Delivery Benefits? <br />Productivity - reduce time spent per case 50% <br />free up clerks, legal assistants, and administrators thru use of automated administrative work now automated by utility processes <br />Backlog Reduction/Speed - reduce case backlog 25%<br />speed case processing using workflows are able to review and organize files, build court case virtual records and share with stakeholders <br />Decision Quality - reduce continuance by having complete case files<br />accelerate judge’s work, capture decision and kickoff downstream processes<br />Internal Visibility - improve operational planning <br />improve Court administrators ability to proactively manage cases, intervene to break log jams and provide dashboards for external use as well<br />Improved Service/Transparency - share content externally<br />accelerate flow of information to prosecutors, police, investigators, and others who can now be more effective and productive<br />Reduced Risk – speed eDiscovery <br />Access virtual case files with comprehensive information from initial contact through resolution.<br />
    102. 102. Questions?<br />