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  • 1. Groupware & Executives Lions, Jackals and Gazelles© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 1
  • 2. How do executivesreact to groupware? Group Decision- Dynamics making Productivity Commitment© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 2
  • 3. But first, a metaphor…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 3
  • 4. Lions are in charge… • They set 100% of strategic direction • Distrust democracy • Hate group process, but love productivity • Expect a good agenda • Understand about 15%© 2012 Group Solutions, Inc. of the ”frontline” issues All rights reserved. Lions, Jackals and Gazelles 4
  • 5. Jackals are in charge whenlions aren’t around…• They understand about 50% of strategic direction• Tend to deflect bad news back down to the Gazelles• Understand about 50% of frontline issues• Tend to filter only good news up to the Lions• Hate surprises © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 5
  • 6. Gazelles are always running…• They understand about 85% of “frontline” issues• Understand about 15% of strategic direction• Can respond to changing demands rapidly• Usually don’t have much sanction to act © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 6
  • 7. Group DynamicsLions are scary!Lions eat jackals and gazelles…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 7
  • 8. GroupGroupware in Action Dynamics• Anonymous, many-to-many input levels the playing field quickly, allowing all relevant ideas to be aired safely• Group dynamics are present, just very different• Surfaces issues between the hierarchy quickly, allowing each level to understand the issue from the other levels’ perspectives • Strategy linked to front-line reality • No filtering of information © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 8
  • 9. Decision- makingNot quite ademocracyLions are use to getting their way…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 9
  • 10. Groupware in Action Decision- making• Multi-level participation in decisions is new territory for most groups! • Careful determination of the rules-of-engagement upfront are critical, particularly with the lions • Expectations about how a decision will be made need to be cleared in advance • All the information is on the table (thanks to anonymous input) for a good decision © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 10
  • 11. ProductivityGetting resultsmatters! Lions want efficient and effective meetings…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 11
  • 12. Groupware in Action Productivity• Expect two-fold increase in meeting productivity (minimum)• Plan to get to meaty issues quickly• Brainstorming, categorizing, ranking and recording happen quickly (almost trivial)• Not what you expect… deep issue-base verbal dialogue is generally 90% of the meeting• Minutes are handled by the tools – save and share © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 12
  • 13. CommitmentDeep down, theyknow buy-in is key Lions get it – controlled involvement is important for some decisions…© 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 13
  • 14. Groupware in Action Commitment• Buy-in can be tested with anonymous polling• Generally, participants at all levels need to feel their ideas had a fair hearing vs. needing to be right• Groupware strongly supports all types of participative decision• With multiple levels present, commitment to decisions is stronger © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 14
  • 15. Group Decision- Groupware & Dynamics making Executives Productivity Commitment Conclusions• Once underway, all levels enjoy the freedom to explore ideas without worrying about level• Richer conversations and multi-level understanding of the issues occurs• Executives hear issues they’ve never heard before and recognize they need to know about them!• In our experience, executives find groupware sessions to be productive, rewarding, and eye-opening © 2012 Group Solutions, Inc. All rights reserved. Lions, Jackals and Gazelles 15