Trouble Tickets Module

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A trouble ticket is a mechanism used in an organization to track the defect, report, and resolve some type of problem.
The trouble ticket feature is inbuilt in Greytip Online and allows employees to log their issues and check on the status.
The Admin/Manager will have access to approve / decline the ticket and also close the ticket when resolved. For more information visit http://www.greytip.in/cloud/solutions

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Trouble Tickets Module

  1. 1. Trouble Tickets Module Trouble Tickets feature and Benefits
  2. 2. What is Trouble Ticket? A trouble ticket is a mechanism used in an organization to  track the defect  report and resolve some type of problem www.greytip.in
  3. 3. How Employee Queries are resolved?  Employee can have multiple queries  Normally he calls admin/HR or sends email  But, this can interrupt routine activities and take time www.greytip.in
  4. 4. www.greytip.in Working of Trouble Tickets Employee Logs in a Ticket Admin/Manager can access to approve / decline the ticket Close the ticket when resolved Employee can also check status of previous tickets
  5. 5. www.greytip.in Its all simplified with
  6. 6. Adding Trouble Ticket Categories Trouble Ticket categories can be added and time of response, time post which escalation will be done and to whom can be set www.greytip.in
  7. 7. Workflows Option to edit or delete categories or add new category Under adding new category, user can select the type of ticket (category creation) , The reviewer as well as manager Eg. If the Category is Systems, Reviewer can be IT Head and Manager can be IT Exec Workflows can be created under System>configurations>Trouble Ticket Review > Create Workflow www.greytip.in
  8. 8. Reviews Manager can resolve the issue or escalate The history of past tickets can also be seen www.greytip.in
  9. 9. Employee Login – Applying for Trouble Tickets Select the category from dropdown Option to enter additional emails Employee can apply a Trouble ticket or review and close existing issues www.greytip.in
  10. 10. www.greytip.in For more information email us at Gosupport@greytip.com

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