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Building a Better Customer Experience

by on Jan 26, 2011

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As @adamhonig of @yourcustomers says, "There’s no secret to creating a great customer experience."...

As @adamhonig of @yourcustomers says, "There’s no secret to creating a great customer experience."

This presentation describes the process at Gist for connecting with customers, finding the tools that match the workflow he have to the jobs we need to do, and how to know when you're doing well (and not so well.)

I'd love to hear feedback on this presentation - if you have any feedback, feel free to email me at greg@gist.com or call me at 425-442-7401 (or skype: gmeyer8080)

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12 of 2 previous next

  • johndecharenton John Oswald, Business Design Lead at Fjord I like. Very genuine deck about how to do this, with some fantastic little rules of thumb that I've not really seen elsewhere before. Very well worth a read, this one and has a good 'from the trenches' feel. 3 years ago
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  • MarketingVeep Kelli Schmith, Marketing Strategist at Karmic Boom I love this slide, Greg. I make the same disclaimer (proudly) when I share what I learn. Stay real -- because that's what we need more of. 3 years ago
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