Greenlight's Retail Banking Sector Report, May 2013, Issue 16
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Greenlight's Retail Banking Sector Report, May 2013, Issue 16

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A 360˚ analysis of the most important search terms, trends and benchmarking data for retail banks. This report provides an exclusive snapshot of the Search market for your sector right now. From the ...

A 360˚ analysis of the most important search terms, trends and benchmarking data for retail banks. This report provides an exclusive snapshot of the Search market for your sector right now. From the size of your potential audience to the top performing companies, it's all here.

Product focus: Banking, Borrowing, Savings & Investments

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Greenlight's Retail Banking Sector Report, May 2013, Issue 16 Greenlight's Retail Banking Sector Report, May 2013, Issue 16 Document Transcript

  • The greenlight sectorREPORTAn exclusive snapshot of the online Search market‘Mobile Advertising -Why haven’t we fullyembraced it yet?’asks Hannah Kimuyu.Exactly what will it takefor brands to embrace thenew reality of search?Adam Bunn discusses.What could Facebook’snew product ‘Home’mean for your brand?Article by Sam Haseltine.PRODUCT FOCUSBankingBorrowingSavings & InvestmentsAPRIL 2013
  • The Greenlight Sector ReportAdvertisementApply to iwanttowork@greenlightdigital.com
  • ARTICLEContentsWhat will it take forbrands to embrace thenew reality of Search?Interflora’s recent run in with Google getsGreenlight’s SEO Director, Adam Bunn,questioning the ‘state of link building’.31The Impact of Facebook‘Home’How can we get themost from mobileadvertising?IntegratedSearch &Digital Strategies3229Article by Paul Byrne25feature articles15The Greenlight Sector Report3 Foreword7 Natural Search15 Exactly what willit take for brands toembrace the new realityof Search?17 Paid Media25 Article: Mobile advertising27 Integrated Search29 Article: Integrated Search& Digital Strategies31 Social MediaArticle: The impact ofFacebook Home33 About this report View slide
  • forewordAt Greenlight, we pride ourselves on being thought leaderswithin the Search industry. Utilising our unique dataaggregation and visualisation platform, Hydra, we are ableto track, record and analyse consumer search behaviourin any given market vertical, which in turn leads to thecreation of our industry renowned Sector Reports.Each report gives an indication to the size of the potentialonline audience and examines the most visible websitesand advertisers on Google UK. In the past few months,we have worked hard to improve our Sector Reports bygiving them a new look and feel, updating the keywordsets we analyse and adding mobile search data to the mix,thus providing insight into how searches differ on differentdevices.We hope that you enjoy the updated versions of ourSector Reports. If you have any suggestions on howwe can improve our reports, please contact us atmarketing@greenlightdigital.com.Kind regards,Alicia Levyby Alicia Levy, Greenlight CMOGREENLIGHT WELCOMEGet in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 7000 View slide
  • Executive SummaryThis report profiles search behaviour for the online Retail Banking sector. It analyses which websites, advertisers and brands were mostvisible in the Google UK Natural Search and Paid Media listings, when consumers searched for Retail Banking-related terms. This reportalso assesses which brands interacted well on the Social Media networks. In our analysis we established that:moneysupermarket.com was the most visible advertiser for Retail Banking-related searches on mobile devices, achieving a83% share of voice.moneysupermarket.com was the most visible website for Retail Banking-related searches on laptops/desktops, achieving a78% share of voice.Queries for borrowing-related keywords accounted for 63% of all searches made using laptops/desktops and 83% of allqueries made using mobile devices.In April, 3 million queries were made by consumers searching for Retail Banking-related terms on laptops/desktops andmobile devices (tablets & smartphones).Percentage breakdown of searches made for each subsector (laptops/desktops):Percentage breakdown of searches made for each subsector (mobile devices):Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Natural SearchApril OverviewIn April 2013, 3 million searches were made for Retail Banking-related terms using laptops/desktops and mobile devices. The graphsbelow show a breakdown of the number of searches made for each of the subsectors analysed in this report, as well as an overview ofthe total number of searches made for the online Retail Banking market in the past 12 months.Retrospective 12 month view of the online retail banking marketBreakdown of subsector searches by platform (April 2013)Searches for borrowing products weremost popular on laptops/desktops,accounting for 63% of all searchesmade for the sector.In April, 632,871 searches were madefor retail banking-related keywordsusing mobile devices.In April, 2.4 million searches weremade for retail banking-relatedkeywords using laptops and desktops.At a glanceRetail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: OverallLaptops/desktops: 2.4 million searchesIn April 2013, 2.4 million searches were made using laptops and desktops for Retail Banking-related keywords. The league table belowshows which websites were most visible in the Natural Search listings on Google UK for the 3,033 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:moneysavingexpert.com attained a60% share of voice through ranking for2,983 keywords, including the searchterms ‘savings rates’ and ‘cash isas’.moneysupermarket.com was the mostvisible website, achieving a 78% shareof voice through ranking for 2,978keywords, including the search terms‘apply for credit card’ and ‘studentaccounts’.In April, the keyword ‘mortgagecalculator’ was queried 301,000 times,accounting for 12% of all searchesmade using laptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Natural SearchRetail Banking: OverallMobile devices: 632,871 searchesIn April 2013, 632,871 searches were made using mobile devices (tablets & smartphones) for Retail Banking-related keywords. Theleague table below shows which websites were most visible in the Natural Search listings on Google UK for the 3,033 keywordsanalysed.The 20 most visible websites on mobile devices:Top 10 search terms:moneysavingexpert.com attained a52% share of voice through ranking for2,986 keywords, including the searchterms ‘100 percent mortgage’ and‘creditcard’.moneysupermarket.com was the mostvisible website, achieving a 78% shareof voice through ranking for 2,950keywords, including the search terms‘guarantor mortgage’ and ‘mortgageapplication’.In April, the keyword ‘mortgagecalculator’ was queried 135,000 times,accounting for 21% of all searchesmade using mobile devices.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: BorrowingLaptops/desktops: 1.5 million searchesIn April 2013, 1.5 million searches were made using laptops and desktops for borrowing-related keywords. The league table below showswhich websites were most visible in the Natural Search listings on Google UK for the 1,364 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:moneysavingexpert.com attained a51% share of voice through ranking for1,081 keywords, including the searchterms ‘credit card’ and ‘mortgages’.moneysupermarket.com was the mostvisible website, achieving a 82% shareof voice through ranking for 1,399keywords, including the search terms‘apply for credit card’ and ‘how muchcan i borrow mortgage’.In April, the keyword ‘mortgagecalculator’ was queried 301,000 times,accounting for 20% of all searchesmade using laptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Natural SearchRetail Banking: BorrowingMobile devices: 522,684 searchesIn April 2013, 522,684 searches were made using mobile devices (tablets & smartphones) for borrowing-related keywords Theleague table below shows which websites were most visible in the Natural Search listings on Google UK for the 1,364 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:moneysavingexpert.com attained a51% share of voice through ranking for1,078 keywords, including the searchterms ‘100 percent mortgage’ and‘creditcard’.moneysupermarket.com was the mostvisible website, achieving a 82% shareof voice through ranking for 1,385keywords, including the search terms‘guarantor mortgage’ and ‘mortgageapplication’.In April, the keyword ‘mortgagecalculator’ was queried 135,000 times,accounting for 26% of all searchesmade using mobile devices.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: Savings & InvestmentsLaptops/desktops: 737,260 searchesIn April 2013, 737,260 searches were made using laptops and desktops for savings & investments-related keywords. The league tablebelow shows which websites were most visible in the Natural Search listings on Google UK for the 1,262 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:moneysupermarket.com attained a79% share of voice through ranking for1,227 keywords, including the searchterms ‘top 10 savings accounts’ and‘what is a savings account’.moneysavingexpert.com was the mostvisible website, achieving a 86% shareof voice through ranking for 1,605keywords, including the search terms‘savings rates’ and ‘cash isas’.In April, the keyword ‘best savingsrates’ was queried 40,500 times,accounting for 5% of all searches madeusing laptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Natural SearchRetail Banking: Savings & InvestmentsMobile devices: 63,811 searchesIn April 2013, 63,811 searches were made using mobile devices (tablets & smartphones) for savings & investments-related keywordsThe league table below shows which websites were most visible in the Natural Search listings on Google UK for the 1,262keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:moneysupermarket.com attained a82% share of voice through ranking for1,214 keywords, including the searchterms ‘best 1 year fixed rate isa’ and‘best 2 year fixed rate’.moneysavingexpert.com was the mostvisible website, achieving a 84% shareof voice through ranking for 1,607keywords, including the search terms‘best isa accounts’ and ‘6 month fixedrate bonds’.In April, the keyword ‘isa’ was queried6,600 times, accounting for 10% of allsearches made using mobile devices.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: BankingLaptops/desktops: 178,127 searchesIn April 2013, 178,127 searches were made using laptops and desktops for generic banking keywords. The league table below showswhich websites were most visible in the Natural Search listings on Google UK for the 407 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:lloydstsb.com attained a 54% share ofvoice through ranking for 400keywords, including the search terms‘basic bank account online’ and ‘basicbank accounts’.barclays.co.uk was the most visiblewebsite, achieving a 67% share ofvoice through ranking for 476keywords, including the search terms‘online banking’ and ‘compare currentaccounts’.In April, the keyword ‘online banking’was queried 40,500 times, accountingfor 23% of all searches made usinglaptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Natural SearchRetail Banking: BankingMobile devices: 46,376 searchesIn April 2013, 46,376 searches were made using mobile devices (tablets & smartphones) for generic banking keywords. The leaguetable below shows which websites were most visible in the Natural Search listings on Google UK for the 407 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:lloydstsb.com attained a 64% share ofvoice through ranking for 402keywords, including the search terms‘best current account uk’ and ‘bestbank accounts uk’.barclays.co.uk was the most visiblewebsite, achieving a 72% share ofvoice through ranking for 474keywords, including the search terms‘current accounts’ and ‘comparecurrent accounts’.In April, the keyword ‘online banking’was queried 14,800 times, accountingfor 32% of all searches made usingmobile devices.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • As I write this it’s been almost amonth since Interflora’s recoveryfrom the landmark Google penaltycaused almost certainly by a largenumber of paid advertorials andpotentially by a number of otherlink building techniques. Interflorahad suffered a milder penalty in2012 from which it had recovered,but then continued to link buildagainst Google’s guidelines thus in-curring a rarely seen level of wrathfrom the web spam team that sawthem lose rankings not only for allof their generic and long tail que-ries but also their brand – an almostunheard of level of severity for alink based penalty. It seems anopportune time to put down someof my thoughts on the “state of linkbuilding”, current and future.Linking without linkingAs social media becomes the defacto way of expressing appreciationfor a piece of content, naturallygiven links are becoming vanishinglyrare. Frankly, why would youbother when you can press a“share” or “like” button and be donewith it?Meanwhile there is a flight of SEO’sto the few remaining link building“techniques” that are collectivelydeemed “safe”, however misin-formed they may be. Various formsof semantic markup that allowcontent to reference its sourcewithout an explicit link may alsoprove important in the future.Google’s proprietary authorshipmarkup is widely hyped but is justone example of a burgeoning poolof schema and microformattingoptions for content providers.Make no mistake: search engineswill have to use these “non-link”link signals more in the future.After all, they are companies thathave historically leant on links asa signal, but are now faced witha shrinking pool of those links, agreater and greater percentage ofwhich are manipulated (if you thinkabout it for long enough you almoststart to feel sorry for them).Mixed messages from GoogleFor marketers, things are gettingconfused by Google’s apparent mixedmessages on various types of link,caused by their increasingly prominenttelevision advertising for the Chromebrowser and the connected “ecosys-tem” of Google services. In a classiccase of the left hand not talking to theright, paid advertorials, sponsoredposts and product reviews have allreceived apparent endorsements byGoogle on the one hand while variouspenalties, warnings and guidelines tella completely different story.“Google’s hypocrisy is boundto raise ire & confusion inequal measure.”Take product reviews. The basic ap-proach here is to identify a numberof bloggers in your industry with adesirable following and send them freeproducts to review. From there anglesvary, from the obviously unnatural “inreturn for me sending you this I expecta link to this page with this anchor text”to “here’s a product, do what you will”.The former line is explicitly named andshamed in Google’s webmaster guide-lines, and the shades of grey in themiddle have various degrees of risk. Ahighly trumped campaign by Interfloraresulted in many product review styleblog posts, many of which had linksto Interflora that might have beendeemed unnatural (note that nobodyexcept Google, including probablyInterflora themselves, knows exactlywhich links if any contributed to theirpenalty aside from the paid advertori-als that are about as open and shut aFeature ArticleExactly what will it takefor brands to embrace thenew reality of search?FEATURE ARTICLEInterflora’s recent run in withGoogle gets Greenlight’s SEODirector, Adam Bunn, questioningthe ‘state of link building’.The Greenlight Sector Report
  • case as it’s possible to get).Meanwhile, the current GoogleChrome above the line campaignyou may have seen on TV recently(http://youtu.be/E0qDrRJT4zE) fea-tures the story of Cambridge Satch-els, a start up company that sendsproducts to fashion bloggers as partof its online marketing strategy. Inthe ad this results in YouTube videoreviews, but Google certainly runsthe risk of being seen to explicitlysanction sending products to blog-gers in return for promotion, includ-ing by extension links. In reality ofcourse, Chrome’s marketing teamjust aren’t talking to Matt Cutts andhis web spam team, proof of whichcame when a paid advertorial anda number of sponsored blog postsfor Chrome went live on the daythat Interflora was banned includingfollowable links to various Googlepages. At the time of writing, Googleseems to have removed the specificposts that were widely reported onbut others still remain, including itslinks (search for “this blog is part ofa series sponsored by Chromebooks”in quotes to unearth some). Thishypocrisy is bound to raise ire andconfusion in equal measure.16Get in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 7000In March, Matt Cutts told us to ex-pect a “very large” algorithm updateat some point this year. It is futile totry and predict the specific detailsof what this will affect (althoughmy money is on a big change tothe importance ascribed to “linkingwithout linking” as discussed earlier)but I think it is quite obvious despiteChrome’s best efforts that in generalGoogle expects marketers to begoing cold turkey on link “building”and doing things properly. At themoment this has resulted in a lot ofnoise about content marketing.Unfortunately I am not convincedthat many people really get whatthis means. I recently attended acontent strategy conference full ofpeople whose jobs revolved purelyaround content. The thing thatstruck me most clearly was thatthe concept of assigning value tocontent was seen as weirdly alien.In particular, in a session dedicatedexactly to this topic, the speakerhad to explain what ROI meantand felt the need to speak to thedelegates like a room of primaryschool pupils. For someone comingfrom an online marketing back-ground it was faintly condescendingand frankly bizarre.I have written often in the Green-light magazine of the need to blendthe various strands of on- and off-linemarketing into compelling campaignsand I’m more convinced than evernow that success will come frommashing creativity together with thescience of numbers driven market-ing – call it content marketing if youlike. Perhaps the Interflora case andthe threat of a looming super algo-rithm update will turn out to be thetipping point that convinces brandsto embrace the new reality we findourselves in.“Success will come frommashing the science ofnumbers driven marketing”The 2013 Google SuperAlgorithm UpdateBy Adam Bunn,Director of SEO,Greenlight
  • Retail Banking: OverallLaptops/desktops: 2.4 million searchesIn April 2013, 2.4 million searches were made using laptops and desktops for Retail Banking-related keywords.The league table below displays the most visible advertisers and ad creatives on Google UK for the 3,033 keywords analysed.tescobank.com achieved a 43% shareof voice through bidding on 1,056keywords, at an average ad position of5.In April, moneysupermarket.com wasthe most visible advertiser, achieving a83% share of voice through bidding on2,646 keywords, at an average adposition of 4.LAPTOPS/DESKTOPS:The 30 most visible advertisers on laptops/desktops:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Paid MediaRetail Banking: OverallMobile devices: 632,871 searchesIn April 2013, 632,871 searches were made using mobile devices (tablets & smartphones) for Retail Banking-related keywords.The league table below displays the most visible advertisers and ad creatives on Google UK for the 3,033keywords analysed.tescobank.com achieved a 42% shareof voice through bidding on 743keywords, at an average ad position of3.In April, moneysupermarket.com wasthe most visible advertiser, achieving a42% share of voice through bidding on1,744 keywords, at an average adposition of 3.MOBILE DEVICES:The 30 most visible advertisers on mobile devices:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: BorrowingLaptops/desktops: 1.5 million searchesIn April 2013, 1.5 million searches were made using laptops and desktops for borrowing-related keywords. Theleague table below displays the most visible advertisers and ad creatives on Google UK for the 1,364 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:tescobank.com displayed the mostvisible individual ad creative, achievinga 31% share of voice.tescobank.com achieved a 67% shareof voice through bidding on 968keywords, at an average ad position of5.In April, moneysupermarket.com wasthe most visible advertiser, achieving a90% share of voice through bidding on1,301 keywords, at an average adposition of 4.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Paid MediaRetail Banking: BorrowingMobile devices: 522,684 searchesIn April 2013, 522,684 searches were made using mobile devices (tablets & smartphones) for borrowing-related keywords.The league table below displays the most visible advertisers and ad creatives on Google UK for the 1,364 keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:lloydstsb.com displayed the mostvisible individual ad creative, achievinga 34% share of voice.moneysupermarket.com achieved a41% share of voice through bidding on743 keywords, at an average adposition of 3.In April, tescobank.com was the mostvisible advertiser, achieving a 50%share of voice through bidding on 723keywords, at an average ad position of2.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: Savings & InvestmentsLaptops/desktops: 737,260 searchesIn April 2013, 737,260 searches were made using laptops and desktops for savings & investments-related keywords.The league table below displays the most visible advertisers and ad creatives on Google UK for the 1,262 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:fairinvestment.co.uk displayed themost visible individual ad creative,achieving a 31% share of voice.fairinvestment.co.uk achieved a 72%share of voice through bidding on 1,010keywords, at an average ad position of7.In April, moneysupermarket.com wasthe most visible advertiser, achieving a77% share of voice through bidding on1,046 keywords, at an average adposition of 3.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Paid MediaRetail Banking: Savings & InvestmentsMobile devices: 63,811 searchesIn April 2013, 63,811 searches were made using mobile devices (tablets & smartphones) for savings & investments-related keywords.The league table below displays the most visible advertisers and ad creatives on Google UK for the 1,262keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:fairinvestment.co.uk displayed themost visible individual ad creative,achieving a 24% share of voice.simplysavingsaccounts.co.uk achieveda 32% share of voice through biddingon 380 keywords, at an average adposition of 4.In April, moneysupermarket.com wasthe most visible advertiser, achieving a66% share of voice through bidding on918 keywords, at an average adposition of 2.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • Retail Banking: BankingLaptops/desktops: 178,127 searchesIn April 2013, 178,127 searches were made using laptops and desktops for keywords pertaining to banking. The leaguetable below displays the most visible advertisers and ad creatives on Google UK for the 407 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:cardonebanking.com displayed themost visible individual ad creative,achieving a 30% share of voice.cardonebanking.com achieved a 61%share of voice through bidding on 253keywords, at an average ad position of7.In April, thinkmoney.co.uk was themost visible advertiser, achieving a69% share of voice through bidding on300 keywords, at an average adposition of 5.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • Paid MediaRetail Banking: BankingMobile devices: 46,376 searchesIn April 2013, 46,376 searches were made using mobile devices (tablets & smartphones) for keywords pertaining to banking.The league table below displays the most visible advertisers and ad creatives on Google UK for the 407 keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:cardonebanking.com displayed themost visible individual ad creative,achieving a 40% share of voice.cardonebanking.com achieved a 57%share of voice through bidding on 113keywords, at an average ad position of4.In April, thinkmoney.co.uk was themost visible advertiser, achieving a76% share of voice through bidding on339 keywords, at an average adposition of 2.MOBILE DEVICES:Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK
  • It took mobile advertising almostthree years (‘…2009/10/11 willbe the year of mobile’) to makea serious impression until we hit2011 when we saw mobile trafficrepresent almost 38% of onlinetraffic for retail, and on average18% for other sectors. Mobileadvertising is cheaper, with costper clicks still coming in at halfthe price of desktop and is morecost effective, delivering almosttwice the average basket valueand double the conversion rate.This is also illustrated in our mostrecent Sector Reports where wenow report the different trends inmobile versus desktop growth; theevidence clearly shows the num-ber of mobile searches is catchingup with desktop queries. So what’sthe problem, why are most adver-tisers still only dipping their toesinto mobile advertising?12 to 18 months ago site experi-ence was definitely an issue, withmany advertisers not even bother-ing to develop a mobile friendlysite, never mind considering thevarious different device sizes.However with responsive websitedesign, advertisers don’t need toworry about whether it’s worthinvesting in a separate mobilefriendly site. Even Google statesthat responsive web design is itsrecommended mobile configura-tion, and even goes so far as torefer to responsive web designas the industry best practice. Toexplain why, responsive designsites have one URL and the sameHTML, regardless of device,which makes it easier and moreefficient for Google to crawl, de-mand, and organise content.Google prefers responsive webdesign because content that liveson one website and one URL isFeature ArticleMOBILEADVERTISINGWhy haven’t we fullyembraced it yet?by Hannah KimuyuWith just two months until launch, Greenlight’s Director of Paid Media HannahKimuyu explores the benefits that Enhanced Campaigns will offer for mobile.The Greenlight Sector Report
  • 26Get in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 7000much easier for users to share,interact with and link to, thancontent that lives on a separatemobile site.So that’s the site taken care of,however does size really matterbecause let’s not forget mobileadvertising isn’t just about the typ-ical mobile handset, we also haveto consider tablet devices into thismix as well. A recent study byYuMe revealed “…that consumermedia consumption on mobile de-vices is influenced by environmentand context, not just screen size”.The study revealed that consumersare increasingly screen agnosticwhen it comes to consuming con-tent. By device, 38% of respon-dents accessed entertainmentcontent on their smartphone; 34%on their laptop, and 28% on theirtablets. The study proceeded toadvise advertisers to throw awaytheir “…screen-by-screen mediaplanning rule books” and to focuson a multi-screen strategy.This advice is also echoed byGoogle, who has gone as far asoverhauling its whole advertis-ing channel (the first time sinceits inception), putting mobile firstand announcing the ‘re-launch’ ofits Enhanced Campaigns in June2013.Enhanced Campaigns is allabout ‘…making ads simplerin the contextual world welive in today, yet providing theright reporting and platformto work with’.[Kesh Patel, Strategic Partnershiplead for Google’s local channelsales division]For mobile specifically the threereal benefits include -1. Ad Placement Focusing yourbudget on the context that mat-ters, including time of day, proxim-ity, and type of device.2. Ad Copy Refocusing your bid-ding strategy and messaging toreflect the different contextualsituations, allowing the adver-tiser to be more consistent andautomated.3. Reporting Being able to measurethe joint impact of where an adshows up and what it says e.g. mea-suring app downloads, offers, andclick-to-call etc. (Also Google’s firstattempt at joining the dots betweendifferent devices).However the developments ofEnhanced Campaigns also bring afew challenges, mainly the forcedinclusion and impending higher costper clicks. The higher cost per clickswill of course be a real issue to thoseadvertisers who have enjoyed thecheap, cost effective world of mobileadvertising to date. With brandcost per clicks on the rise and theincrease in CPC’s from free shoppingbecoming a paid format, some mayfind it all a bit overwhelming to takein.That said mobile advertising is hereto stay and with Google laying outa more sophisticated approach totargeting the user, increased CPC’saside, mobile advertising is anavenue we at Greenlight are excitedabout.by Hannah Kimuyu, Director ofPaid Media, GreenlightSo with two monthsto go before EnhancedCampaigns are fullylaunched, let’s all embracemobile advertising once &for all.Given the trend so far itcan only get better!
  • Which websites/advertisers were most visible overall for laptop/desktop searches?The graph below analyses the Integrated Search performance of 15 different websites. By taking into account each websites NaturalSearch and Paid Media visibility, the graph below shows which websites obtained the greatest overall share of voice on Google UK.Strong PaidMedia visibilityPoor IntegratedSearch visibilityStrong IntegratedSearch visibilityStrong NaturalSearch visibilitymoneysupermarket.comachieved strong visibility in thePaid Media Space.moneysupermarket.com andmoneysavingexpert.comachieved strong visibility in theNatural Search listings.moneysupermarket.comachieved strong IntegratedSearch Visibility.Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000 27
  • Integrated SearchThe visibility obtained by each of the websites and advertisers featured in this report have been added together and ranked according totheir total visibility in the Search space. The league tables below, therefore, show which websites achieved the greatest share ofIntegrated Search visibility on Google UK.moneysupermarket.com was mostvisible for searches on mobile devicesas overall it achieved the highest shareof Integrated Search visibility.moneysupermarket.com was mostvisible for searches onlaptops/desktops as overall it achievedthe highest share of Integrated Searchvisibility.At a glanceThe 15 most visible websites in Integrated Search (mobile devices):The 15 most visible websites in Integrated Search (laptops/desktops):Retail Banking Sector Report | April 2013 | The most visible websites and advertisers on Google UK 28
  • A fully Integrated digital searchstrategy is a difficult thing toachieve but is a must for alldigital marketers in a com-petitive multi-channel andmulti-device marketplace.The search space has continued toevolve at a rapid pace over the lasttwo to three years with the paidand organic spaces constantlyblurring. This can be clearly seenwith the likes of Google Shop-ping becoming part of the paidspace and aspects such as mega/enhanced sitelinks appearing inPaid Search ads. The addition ofGoogle Plus and so many search-ers now being signed into Googlehas also fundamentally changedthe Google SERPs. These recentchanges along with the introduc-tion of universal search, a numberof years ago, has highlighted theneed for truly integrated searchstrategies.Marketers need to start using thelarge amounts of data they haveat hand, to see where there iscrossover between their organicterms and their paid presence.Clear testing plans need to bedeveloped, incorporating metricssuch as traffic, rank, position,conversion data and the volumearound keywords. A huge amountof advertisers’ budgets are poten-Feature ArticleThe Greenlight Sector Report
  • 30Get in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 7000tially wasted on keywords they donot need to bid on.However an Integrated Searchbased strategy is not simply aboutwhether you should bid for certainkeywords or not, it needs to bebroader than that and pull in areassuch as PR, Social Media andcontent creation. When plan-ning an Integrated campaign, youshould ask: what are our plans forvideo content, blogger outreach,alignment with above the linemarketing plans etc? And how canthese elements affect our searchpresence?This should then lead you to con-sider how to step away from con-sidering just search and constructnot just an Integrated Searchstrategy but the elements involvedin developing an Integrated digitalstrategy. This can lead to answer-ing harder questions, rather thanwhether you should be bidding oncertain keywords or not.A truly integrated strategy movesaway from looking at keywordsand asks what the business’s goalsare and how they can be achievedin the digital sphere. It suggeststhat to be fully integrated, a com-pany’s marketing team needs tobe wholly aligned. Having siloedindividual specialists manag-ing PPC and SEO separately (allfighting for different budget anddifferent channel targets) is notthe most efficient or integratedway to manage your strategy.This siloed approach needs tochange and needs to be drivenfrom the top, businesses need tobecome ‘Digital First’ companies.C-level employees need to realisethat to deliver an integratedstrategy, all departments need tobe aligned to work towards thebusiness’s goals.This may require a numberof changes• How does reporting change ifthe basis for that reporting is lastclick?• How will integration fundamen-tally affect the business’s fore-casts?• How will attribution affect thecompanies channel/ marketingplan?• How to remunerate our agencyif we are no longer looking at asingle channel?• How will this affect contracts,targets and business planningmoving forward?Over the past few months wehave worked with one of ourfinancial clients to integratetheir strategy, makingseveral changes:• Contract was reviewed so it nolonger focused on a single channel• Targets were changed to becometarget focused• All forecasting changed to suitone integrated model• Billing changed to be based ontime rather than percentage ofmedia spendThe above changes can be a dif-ficult one for clients to stomach asit can go to the heart of how theirbusiness might be run, how thebusiness has reported its perfor-mance in the past, even as granu-lar as someone’s job specification.Whatever your view, integrationis a necessary change requiredin today’s digital world. To reallyembrace it, a business needs to beambitious and courageous.Businesses must be able torecognise the changes that needto be made and have the vision tosee the benefits a truly integratedstrategy and company can deliver.by Paul Byrne,DiGITALAccount Director,Greenlight.
  • Greenlight’s Sam Haseltineanalyses the impact thatFacebook’s new product willhave for brands .Despite Mark Zuckerberg describ-ing his company as a “mobile firstsocial network”, up until now Face-book’s mobile offering has beenlargely fragmented and unreliable;a main Facebook application, withseparate apps to improve featuressuch as messaging, managingbrand pages, photographing andeven poking. Although Zuckerberghas regularly assured consumersthat “it’s not the right strategy forus...to build a phone”, anticipationhad built prior to its most recentsummoning of press to its Cuper-tino base, around what its latestmobile release would involve. Theyannounced Facebook ‘Home’.‘Home’ is not a standalone ap-plication, rather it’s a launcher forAndroid which adds a completeintegration layer on top of theAndroid OS. Users will witness acomplete overhaul of their phone’sUI (user interface) and Facebook ispromising three standout features:Cover Feed, Chat Heads and AppLauncher to place people, ratherthan applications, at the centre ofits mobile experience.Although its intention is to placepeople at the forefront of mobiledevices rather than applications, itappears that with ‘Home’, Face-book is placing additional empha-sis on quality of relationships andcontent (not too dissimilar to theway Google rolled out Panda andPenguin updates to add additionalweight to the quality of a link backFeature ArticleThe Impact of Facebook ‘Home’What couldFacebook’s newproduct mean foryour brand?The Greenlight Sector Report
  • 32Get in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 70002. Focus on building a better relationshipwith your customersBy investing in the relationship with thepeople who use your Facebook page, you’llbe building a foundation of trust that willbring your fans to a place where they’remore receptive to your content; a placeyou’ll need to be in if you don’t want yourfans to grow tired of seeing your content ontheir phone ‘Home’ screen.3. Promoted ContentHow Facebook intends to use Home forpromoted content is yet to be announced,although Adam Mosseri, Facebook ProductDirector, says “We’re designing a lot of reallyhigh-quality ad units for Cover Feed.” At thisstage I would anticipate it to involve the op-portunity for brands to pay a premium rate,above that for promoted posts, to reach theirexisting fan base through Home. Unless thishappens, we can confidently say that Homewill become nothing more than opt-in spam.to your site when organisingSERPs). Facebook’s mechanismfor doing so is fronted by adynamic home and lock screen(Cover Feed), populated byimagery and content from usersfriends and the pages they haveliked. Without the quality of thiscontent being to a high standard,users of the Android launchermay quickly be turned off. Unlesstheir network is populated exclu-sively by professional photogra-phers, it’s highly likely their homescreens will become inundatedwith pixelated images of theirfriends’ babies and food.Equally, users of ‘Home’ may findthemselves scrutinising the qual-ity of relationships they maintainwithin Facebook (between friendsand brands). Once the relation-ships become the focal pointof a device you use as often asyour phone, it may soon becomeapparent that there are manyconnections that just don’t war-rant the exposure ‘Home’ couldgive them.What could Homemean for brands?Zuckerberg has already expressed hisintention to use Home as an opportunityfor brands to purchase premium advertis-ing real estate. The potential for thisassumes the success of Home and uptakeby Android users. However, what impactdoes it have for brands?1. Focus on quality contentYour brand’s latest update could find itselffront and centre, in the palm of your cus-tomers hands when they glance at yourphone. With this in mind, the quality (res-olution, visual appeal, lighting etc) needsto be better than it’s ever been if you’re tostand out and grab your customers atten-tion. On the contrary, if the quality is poor,you will not only be losing an opportunitybut also may find yourself losing fans andengagement levels dropping.What other opportunitiescould Home introduce?Inadvertently it’s possible thatFacebook has heralded in a newdawn of opportunity for brands.And it doesn’t involve Facebook‘Home’.Currently the Android ‘launcher’marketplace is relatively small;instead consumers opting to trustand use the built in UI. With thisin mind and, again, assuming thesuccess of ‘Home’, it could raiseawareness and drive adoption ofthe launcher marketplace. Withmore consumers realising thepotential of a Launcher, this couldopen the door for brands to takea leaf out of Facebook’s book andbuild their own. I know, for one,that if a brand, company, band orsports team were to build an appthat afforded me the opportunity tohave a mobile experience centredon them, I’d be keen to take itup, especially if it was West HamUnited F.C.Facebook ‘Home’ is new, andthere’s more to it than just theCover Feed. Chat Heads, forexample, allows messaging to takeplace in an overlay on top of otherapplications so you never haveto stop what you’re doing to chat.Equally, the Cover Feed can beturned off. However, once you takethat away and reduce the launcherto just Chat Heads and AppLauncher (which is just a menu),what’s really left for users to getexcited about?Regardless of whether Facebook‘Home’ is popular, brands shouldstill be improving the quality oftheir content and investing in fanrelationships. By getting this right,companies’ Facebook pages andcontent will become a far richerexperience for users. And if Homeproves popular, they’ll be in agreat place to leverage what itpotentially has to offer.by Sam Haseltine, Social MediaStrategist, Greenlight
  • About this reportHow this report was created Disclaimer:Greenlight’s Research & Insights team collected 3,033Retail Banking-related terms queried by onlineconsumers. The keyword set was then uploaded toGreenlight’s Hydra platform, which collected volumesfor the associated keywords. Hydra then analysed whichwebsites and advertisers appeared for the keywordsanalysed and from there, ranked websites andadvertisers based on their share of visibility in theNatural Search listings and Paid Media space on GoogleUK.All data displayed in this report is based on a wide rangeof keywords, and therefore aims to provide readers witha generic overview of the online Retail Banking sector inApril 2013.The information provided in this report is for informationonly and should not be relied upon to enter into anybusiness transaction or to make any commercialdecision. Whilst Greenlight has made every effort toensure the accuracy of this report, Greenlight cannotaccept any liability for any error or inaccuracy foundwithin this document and no warranty is providedregarding its completeness or its suitability for anypurpose. The content of the report is the copyright ofGreenlight Marketing Limited. The reader may use andcirculate the report within its own business organisation.However, it is not permitted to exploit, distribute, sell orotherwise make use of the report for commercial gain. Itis permitted to reproduce extracts of the report forpublic interest, provided that the publisher creditsGreenlight as the source of the work.Bespoke Sector ReportsIf you can’t find a report which analyses the online industry you areinterested in or if you want to analyse a specific keyword set, get intouch and find out more about Greenlight’s bespoke reports.Greenlight currently creates bespoke reports for a wide range ofonline brands, providing Marketing teams with the insights they needto make informed decisions about their online strategies in the UKand abroad.Download free reportsGreenlight’s Research & Insights team produce Sector Reports analysing morethan 20 different online industries. To view and download all FREE reports, visitwww.gossip.greenlightdigital.comGet in touchContactIan HucklesbyBusiness Development DirectorT: +44 (0) 20 3326 6237Email: ian.hucklesby@greenlightdigital.comGet in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000 33
  • www.greenlightdigital.comLevel 14, The Broadgate Tower,Primrose Street, London, EC2A 2EW.NATURAL SEARCH PAID MEDIA SOCIAL MEDIA WEB DEV TRAINING TECHNOLOGY