Greenlight's Car Hire Sector Report, May 2013, Issue 9
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A 360˚ analysis of the most important search terms, trends and benchmarking data in the online Car Hire sector. This report provides an exclusive snapshot of the online search and social media market ...

A 360˚ analysis of the most important search terms, trends and benchmarking data in the online Car Hire sector. This report provides an exclusive snapshot of the online search and social media market for your sector right now. From the size of your potential audience to the top performing companies, it's all here.

Product focus: Domestic destinations, Generics, Long-haul destinations, Short-haul destinations

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Greenlight's Car Hire Sector Report, May 2013, Issue 9 Document Transcript

  • 1. The greenlight sectorREPORTAn exclusive snapshot of the online Search & Social Media market‘Mobile Advertising -Why haven’t we fullyembraced it yet?’asks Hannah Kimuyu.Exactly what will it takefor brands to embrace thenew reality of search?Adam Bunn discusses.What could Facebook’snew product ‘Home’mean for your brand?Article by Sam Haseltine.MAY 2013PRODUCT FOCUSDomestic destinations,GenericsLong-haul destinationsShort-haul destinations
  • 2. The Greenlight Sector ReportAdvertisementApply to iwanttowork@greenlightdigital.com
  • 3. ARTICLEContentsWhat will it take forbrands to embrace thenew reality of Search?Interflora’s recent run in with Google getsGreenlight’s SEO Director, Adam Bunn,questioning the ‘state of link building’.36The Impact of Facebook‘Home’How can we get themost from mobileadvertising?IntegratedSearch &Digital Strategies3233Article by Paul Byrne29feature articles1The Greenlight Sector ReportForewordNatural Searchxactly what willit take for brands toembrace the new realityof Search?Paid Mediarticle: Mobile advertising3 Integrated Search3 Article: Integrated Search& Digital Strategies3 Article: The impact ofFacebook HomeAbout this report
  • 4. forewordAt Greenlight, we pride ourselves on being thought leaderswithin the Search industry. Utilising our unique dataaggregation and visualisation platform, Hydra, we are ableto track, record and analyse consumer search behaviourin any given market vertical, which in turn leads to thecreation of our industry renowned Sector Reports.Each report gives an indication to the size of the potentialonline audience and examines the most visible websitesand advertisers on Google UK. In the past few months,we have worked hard to improve our Sector Reports bygiving them a new look and feel, updating the keywordsets we analyse and adding mobile search data to the mix,thus providing insight into how searches differ on differentdevices.We hope that you enjoy the updated versions of ourSector Reports. If you have any suggestions on howwe can improve our reports, please contact us atmarketing@greenlightdigital.com.Kind regards,Alicia Levyby Alicia Levy, Greenlight CMOGREENLIGHT WELCOMEGet in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 7000
  • 5. Executive SummaryThis report profiles search behaviour for the online Car Hire sector. It analyses which websites, advertisers and brands were most visiblein the Google UK Natural Search and Paid Media listings, when consumers searched for car hire-related terms. This report also assesseswhich brands interacted well on the Social Media networks. In our analysis we established that:rentalcars.com was the most visible advertiser for car hire-related searches on mobile devices, achieving a 94% share of voice.travelsupermarket.com was the most visible website for car hire-related searches on laptops/desktops, achieving a 74% shareof voice.Queries for short-haul-car hire related keywords accounted for 35% of all searches made using laptops/desktops and 47% ofall queries made using mobile devices.In May, 964,878 queries were made by consumers searching for car hire-related terms on laptops/desktops and mobiledevices (tablets & smartphones).Percentage breakdown of searches made for each subsector (laptops/desktops):Percentage breakdown of searches made for each subsector (mobile devices):Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 6. Natural SearchMay OverviewIn May 2013, 964,878 searches were made for car hire-related terms on laptops/desktops and mobile devices. The graphs below show abreakdown of the number of searches made for each of the subsectors analysed in this report, as well as an overview of the total numberof searches made for the online Car Hire market in the past 12 months.Retrospective 12 month view of the online car hire marketBreakdown of subsector searches by platform (May 2013)Searches for car hire in short-hauldestinations were most popular onlaptops/desktops, accounting for 35%of all searches made for the sector.In May, 126,005 searches were madefor car hire-related keywords usingmobile devices.In May, 838,873 searches were madefor car hire-related keywords usinglaptops and desktops.At a glanceCar Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 7. Car Hire: OverallLaptops/desktops: 838,873 searchesIn May 2013, 838,873 searches were made using laptops and desktops for car hire-related keywords. The league table below showswhich websites were most visible in the Natural Search listings on Google UK for the 2,581 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:avis.co.uk attained a 45% share ofvoice through ranking for 1,704keywords, including the search terms‘car hire Alicante’ and ‘car hire LasVegas’.travelsupermarket.com was the mostvisible website, achieving a 74% shareof voice through ranking for 2,076keywords, including the search terms‘car rental Newcastle airport’ and ‘carhire Newcastle airport’.In May, the keyword ‘car hire’ wasqueried 60,500 times, accounting for7% of all searches made usinglaptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 8. Natural SearchCar Hire: OverallMobile devices: 126,005 searchesIn May 2013, 126,005 searches were made using mobile devices (tablets & smartphones) for car hire-related keywords. The league tablebelow shows which websites were most visible in the Natural Search listings on Google UK for the 2,581 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:avis.co.uk attained a 61% share ofvoice through ranking for 1,729keywords, including the search terms‘car hire Alicante’ and ‘car hire cheap’.travelsupermarket.com was the mostvisible website, achieving a 73% shareof voice through ranking for 2,084keywords, including the search terms‘Athens airport car hire’ and ‘car hireAmsterdam’.In May, the keyword ‘car hire’ wasqueried 18,100 times, accounting for14% of all searches made using mobiledevices.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 9. Car Hire: GenericLaptops/desktops: 213,785 searchesIn May 2013, 213,785 searches were made using laptops and desktops for generic car hire-related keywords. The league table belowshows which websites were most visible in the Natural Search listings on Google UK for the 197 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:travelsupermarket.com attained a 67%share of voice through ranking for 112keywords, including the search terms‘weekend car hire deals’ and ‘under 21car hire’.enterprise.co.uk was the most visiblewebsite, achieving a 71% share of voicethrough ranking for 96 keywords,including the search terms ‘car hirecompare’ and ‘compare car rental’.In May, the keyword ‘car hire’ wasqueried 60,500 times, accounting for28% of all searches made usinglaptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 10. Natural SearchCar Hire: GenericMobile devices: 59,376 searchesIn May 2013, 59,376 searches were made using mobile devices (tablets & smartphones) for generic car hire-related keywords. Theleague table below shows which websites were most visible in the Natural Search listings on Google UK for the 197 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:europcar.co.uk attained a 66% share ofvoice through ranking for 60 keywords,including the search terms ‘sports carrental’ and ‘rent a luxury car’.enterprise.co.uk was the most visiblewebsite, achieving a 75% share ofvoice through ranking for 102keywords, including the search terms‘car hire compare’ and ‘airport car hire’.In May, the keyword ‘car hire’ wasqueried 18,100 times, accounting for30% of all searches made using mobiledevices.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 11. Car Hire: DomesticLaptops/desktops: 211,839 searchesIn May 2013, 211,839 searches were made using laptops and desktops for domestic car hire-related keywords. The league table belowshows which websites were most visible in the Natural Search listings on Google UK for the 779 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:travelsupermarket.com attained a 64%share of voice through ranking for 580keywords, including the search terms‘car rental Newcastle airport’ and ‘carhire Newcastle airport’.enterprise.co.uk was the most visiblewebsite, achieving a 70% share ofvoice through ranking for 505keywords, including the search terms‘car hire from Belfast internationalairport’ and ‘rent a car Ireland’.In May, the keyword ‘car hire up’ wasqueried 18,100 times, accounting for9% of all searches made usinglaptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 12. Natural SearchCar Hire: DomesticMobile devices: 43,970 searchesIn May 2013, 43,970 searches were made using mobile devices (tablets & smartphones) for domestic car hire-related keywords. Theleague table below shows which websites were most visible in the Natural Search listings on Google UK for the 779 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:enterprise.co.uk attained a 71% shareof voice through ranking for 506keywords, including the search terms‘American car hire UK’ and ‘car hirefrom Belfast city airport’.travelsupermarket.com was the mostvisible website, achieving a 72% shareof voice through ranking for 583keywords, including the search terms‘American car hire UK’ and ‘car hiredeals UK’.In May, the keyword ‘car hire UK’ wasqueried 6,600 times, accounting for15% of all searches made using mobiledevices.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 13. Car Hire: Short HaulLaptops/desktops: 295,996 searchesIn May 2013, 295,996 searches were made using laptops and desktops for short haul-car hire related keywords. The league table belowshows which websites were most visible in the Natural Search listings on Google UK for the 1,047 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:holidayautos.co.uk attained a 47%share of voice through ranking for 870keywords, including the search terms‘car hire Rome’ and ‘Corfu car hire’.travelsupermarket.com was the mostvisible website, achieving an 83%share of voice through ranking for 919keywords, including the search terms‘car hire Amsterdam’ and ‘car hireChambery airport’.In May, the keyword ‘car hire Spain’was queried 14,800 times, accountingfor 5% of all searches made usinglaptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 14. Natural SearchCar Hire: Short HaulMobile devices: 15,399 searchesIn May 2013, 15,399 searches were made using mobile devices (tablets & smartphones) for short haul-car hire related keywords. Theleague table below shows which websites were most visible in the Natural Search listings on Google UK for the 1,047 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:holidayautos.co.uk attained a 69%share of voice through ranking for 883keywords, including the search terms‘car hire in Larnaca Airport’ and ‘carhire Rome’.travelsupermarket.com was the mostvisible website, achieving a 97% shareof voice through ranking for 922keywords, including the search terms‘Athens airport car hire’ and ‘car hireAmsterdam’.In May, the keyword ‘car hire Spain’was queried 1,300 times, accountingfor 8% of all searches made usingmobile devices.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK 1
  • 15. Car Hire: Long HaulLaptops/desktops: 117,253 searchesIn May 2013, 117,253 searches were made using laptops and desktops for long haul-car hire related keywords. The league table belowshows which websites were most visible in the Natural Search listings on Google UK for the 558 keywords analysed.The 20 most visible websites on laptops/desktops:Top 10 search terms:holidayautos.co.uk attained a 37%share of voice through ranking for 369keywords, including the search terms‘car hire in Tunisia’ and ‘car hireJohannesburg’.travelsupermarket.com was the mostvisible website, achieving an 81% shareof voice through ranking for 467keywords, including the search terms‘rent a car Dubai’ and ‘Namibia carhire’.In May, the keyword ‘car hire USA’ wasqueried 6,600 times, accounting for6% of all searches made usinglaptops/desktops.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000 1
  • 16. Natural SearchCar Hire: Long HaulMobile devices: 7,260 searchesIn May 2013, 7,260 searches were made using mobile devices (tablets & smartphones) for long haul-car hire related keywords. Theleague table below shows which websites were most visible in the Natural Search listings on Google UK for the 558 keywords analysed.The 20 most visible websites on mobile devices:Top 10 search terms:alamo.co.uk attained a 57% share ofvoice through ranking for 312keywords, including the search terms‘car hire in Calgary’ and ‘car rental inMiami’.travelsupermarket.com was the mostvisible website, achieving a 91% shareof voice through ranking for 467keywords, including the search terms‘Kingston car hire’ and ‘rent a carDubai’.In May, the keyword ‘car hire USA’ wasqueried 720 times, accounting for 10%of all searches made using mobiledevices.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK 1
  • 17. As I write this it’s been almost amonth since Interflora’s recoveryfrom the landmark Google penaltycaused almost certainly by a largenumber of paid advertorials andpotentially by a number of otherlink building techniques. Interflorahad suffered a milder penalty in2012 from which it had recovered,but then continued to link buildagainst Google’s guidelines thus in-curring a rarely seen level of wrathfrom the web spam team that sawthem lose rankings not only for allof their generic and long tail que-ries but also their brand – an almostunheard of level of severity for alink based penalty. It seems anopportune time to put down someof my thoughts on the “state of linkbuilding”, current and future.Linking without linkingAs social media becomes the defacto way of expressing appreciationfor a piece of content, naturallygiven links are becoming vanishinglyrare. Frankly, why would youbother when you can press a“share” or “like” button and be donewith it?Meanwhile there is a flight of SEO’sto the few remaining link building“techniques” that are collectivelydeemed “safe”, however misin-formed they may be.Various forms of semantic markupthat allow content to reference itssource without an explicit link mayalso prove important in the future.Google’s proprietary authorshipmarkup is widely hyped but is justone example of a burgeoning poolof schema and microformattingoptions for content providers.Make no mistake: search engineswill have to use these “non-link”link signals more in the future.After all, they are companies thathave historically leant on links asa signal, but are now faced with ashrinking pool of those links, a greaterand greater percentage of which aremanipulated (if you think about it forlong enough you almost start to feelsorry for them).Mixed messages from GoogleFor marketers, things are gettingconfused by Google’s apparent mixedmessages on various types of link,caused by their increasingly prominenttelevision advertising for the Chromebrowser and the connected “ecosys-tem” of Google services. In a classiccase of the left hand not talking to theright, paid advertorials, sponsoredposts and product reviews have allreceived apparent endorsements byGoogle on the one hand while variouspenalties, warnings and guidelines tella completely different story.“Google’s hypocrisy is boundto raise ire & confusion inequal measure.”Take product reviews. The basic ap-proach here is to identify a numberof bloggers in your industry with adesirable following and send them freeproducts to review. From there anglesvary, from the obviously unnatural “inreturn for me sending you this I expecta link to this page with this anchor text”to “here’s a product, do what you will”.The former line is explicitly named andshamed in Google’s webmaster guide-lines, and the shades of grey in themiddle have various degrees of risk. Ahighly trumped campaign by Interfloraresulted in many product review styleblog posts, many of which had linksto Interflora that might have beendeemed unnatural (note that nobodyexcept Google, including probablyInterflora themselves, knows exactlywhich links if any contributed to theirpenalty aside from the paid advertori-Feature ArticleExactly what will it takefor brands to embrace thenew reality of search?FEATURE ARTICLEInterflora’s recent run in withGoogle gets Greenlight’s SEODirector, Adam Bunn, questioningthe ‘state of link building’.The Greenlight Sector Report
  • 18. als that are about as open and shut acase as it’s possible to get).Meanwhile, the current GoogleChrome above the line campaignyou may have seen on TV recently(http://youtu.be/E0qDrRJT4zE) fea-tures the story of Cambridge Satch-els, a start up company that sendsproducts to fashion bloggers as partof its online marketing strategy. Inthe ad this results in YouTube videoreviews, but Google certainly runsthe risk of being seen to explicitlysanction sending products to blog-gers in return for promotion, includ-ing by extension links. In reality ofcourse, Chrome’s marketing teamjust aren’t talking to Matt Cutts andhis web spam team, proof of whichcame when a paid advertorial anda number of sponsored blog postsfor Chrome went live on the daythat Interflora was banned includingfollowable links to various Googlepages. At the time of writing, Googleseems to have removed the specificposts that were widely reported onbut others still remain, including itslinks (search for “this blog is part ofa series sponsored by Chromebooks”in quotes to unearth some). Thishypocrisy is bound to raise ire andconfusion in equal measure.Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | +44 (0)20 7253 7000In March Matt Cutts told us toexpect a “very large” Penguin updateat some point this year. Penguin isthe closest thing to an algorithmicversion of a member of the webspam team, dishing out ranking“filters” that feel like link penalties,thus far to a very small number ofsites (to date Penguin updates havetypically affected less than 0.5%of search results). It’s difficult tosay what constitutes “very large”but I think it is now quite obvious(despite Chrome’s best efforts) thatin general Google expects market-ers to be going cold turkey on link“building” and doing things properly.At the moment this has resulted ina lot of noise about content market-ing.Unfortunately I am not convincedthat many people really get whatthis means. I recently attended acontent strategy conference full ofpeople whose jobs revolved purelyaround content. The thing thatstruck me most clearly was thatthe concept of assigning value tocontent was seen as weirdly alien.In particular, in a session dedicatedexactly to this topic, the speakerhad to explain what ROI meant andfelt the need to speak to the del-egates like a room of primary schoolpupils. For someone coming from anonline marketing background it w asfaintly condescending and franklybizarre.I have written often in the Greenlightmagazine of the need to blend thevarious strands of on- and off-linemarketing into compelling campaignsand I’m more convinced than evernow that success will come frommashing creativity together with thescience of numbers driven market-ing – call it content marketing if youlike. Perhaps the Interflora case andthe threat of a looming super algo-rithm update will turn out to be thetipping point that convinces brandsto embrace the new reality we findourselves in.The 2013 Google SuperAlgorithm UpdateByAdam Bunn,Director of SEO,Greenlight
  • 19. Car Hire: OverallLaptops/desktops: 838,873 searchesIn May 2013, 838,873 searches were made using laptops and desktops for car hire-related keywords. The league table below displaysthe most visible advertisers and ad creatives on Google UK for the 2,581 keywords analysed.arguscarhire.com achieved an 82%share of voice through bidding on2,368 keywords, at an average adposition of 5.In May, rentalcars.com was the mostvisible advertiser, achieving a 94%share of voice through bidding on2,449 keywords, at an average adposition of 2.LAPTOPS/DESKTOPS:The 30 most visible advertisers on laptops/desktops:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000 1
  • 20. Paid MediaCar Hire: OverallMobile devices: 126,005 searchesIn May 2013, 126,005 searches were made using mobile devices (tablets & smartphones) for car hire-related keywords. The league tablebelow displays the most visible advertisers and ad creatives on Google UK for the 2,581 keywords analysed.travelsupermarket.com achieved a69% share of voice through bidding on1,933 keywords, at an average adposition of 3.In May, rentalcars.com was the mostvisible advertiser, achieving a 92%share of voice through bidding on2,432 keywords, at an average adposition of 1.MOBILE DEVICES:The 30 most visible advertisers on mobile devices:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 21. Car Hire: GenericLaptops/desktops: 213,785 searchesIn May 2013, 213,785 searches were made using laptops and desktops for generic car hire-related keywords. The league tables belowdisplay the most visible advertisers and ad creatives on Google UK for the 197 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:enterprise.co.uk displayed the mostvisible individual ad creative, achievinga 49% share of voice.travelsupermarket.com achieved a90% share of voice through bidding on182 keywords, at an average adposition of 4.In May, avis.co.uk was the most visibleadvertiser, achieving a 90% share ofvoice through bidding on 175keywords, at an average ad position of4.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 22. Paid MediaCar Hire: GenericMobile devices: 59,376 searchesIn May 2013, 59,376 searches were made using mobile devices (tablets & smartphones) for generic car hire-related keywords. Theleague tables below display the most visible advertisers and ad creatives on Google UK for the 197 keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:hertz.co.uk displayed the most visibleindividual ad creative, achieving a 54%share of voice.ebookers.com achieved an 86% shareof voice through bidding on 154keywords, at an average ad position of3.In May, rentalcars.com was the mostvisible advertiser, achieving an 88%share of voice through bidding on 145keywords, at an average ad position of1.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 23. Car Hire: DomesticLaptops/desktops: 211,839 searchesIn May 2013, 211,839 searches were made using laptops and desktops for domestic car hire-related keywords. The league tables belowdisplay the most visible advertisers and ad creatives on Google UK for the 779 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:avis.co.uk displayed the most visibleindividual ad creative, achieving a 57%share of voice.avis.co.uk achieved an 85% share ofvoice through bidding on 633keywords, at an average ad position of4.In May, rentalcars.com was the mostvisible advertiser, achieving a 95%share of voice through bidding on 720keywords, at an average ad position of1.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 24. Paid MediaCar Hire: DomesticMobile devices: 43,970 searchesIn May 2013, 43,970 searches were made using mobile devices (tablets & smartphones) for domestic car hire-related keywords. Theleague tables below display the most visible advertisers and ad creatives on Google UK for the 779 keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:travelsupermarket.com displayed themost visible individual ad creative,achieving a 21% share of voice.travelsupermarket.com achieved a75% share of voice through bidding on574 keywords, at an average adposition of 3.In May, rentalcars.com was the mostvisible advertiser, achieving a 93%share of voice through bidding on 718keywords, at an average ad position of1.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 25. Car Hire: Short HaulLaptops/desktops: 295,996 searchesIn May 2013, 295,996 searches were made using laptops and desktops for short haul-car hire related keywords. The league tables belowdisplay the most visible advertisers and ad creatives on Google UK for the 1,047 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:avis.co.uk displayed the most visibleindividual ad creative, achieving a 14%share of voice.arguscarhire.com achieved an 88%share of voice through bidding on 999keywords, at an average ad position of4.In May, rentalcars.com was the mostvisible advertiser, achieving a 97%share of voice through bidding on1,040 keywords, at an average adposition of 2.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 26. Paid MediaCar Hire: Short HaulMobile devices: 15,399 searchesIn May 2013, 15,399 searches were made using mobile devices (tablets & smartphones) for short haul-car hire related keywords. Theleague tables below display the most visible advertisers and ad creatives on Google UK for the 1,047 keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:rentalcars.com displayed the mostvisible individual ad creative, achievinga 13% share of voice.travelsupermarket.com achieved a64% share of voice through bidding on795 keywords, at an average adposition of 3.In May, rentalcars.com was the mostvisible advertiser, achieving a 98%share of voice through bidding on1,030 keywords, at an average adposition of 1.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK 2
  • 27. Car Hire: Long HaulLaptops/desktops: 117,253 searchesIn May 2013, 117,253 searches were made using laptops and desktops for long haul-car hire related keywords. The league tables belowdisplay the most visible advertisers and ad creatives on Google UK for the 558 keywords analysed.The 5 most visible ad creatives on laptops/desktops:The 20 most visible advertisers on laptops/desktops:travelsupermarket.com displayed themost visible individual ad creative,achieving a 20% share of voice.avis.co.uk achieved a 79% share ofvoice through bidding on 520keywords, at an average ad position of5.In May, rentalcars.com was the mostvisible advertiser, achieving a 92%share of voice through bidding on 543keywords, at an average ad position of2.LAPTOPS/DESKTOPS:Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000 2
  • 28. Paid MediaCar Hire: Long HaulMobile devices: 7,260 searchesIn May 2013, 7,260 searches were made using mobile devices (tablets & smartphones) for long haul car hire-related keywords. Theleague tables below display the most visible advertisers and ad creatives on Google UK for the 558 keywords analysed.The 5 most visible ad creatives on mobile devices:The 20 most visible advertisers on mobile devices:dollar.co.uk displayed the most visibleindividual ad creative, achieving a 19%share of voice.avis.co.uk achieved an 88% share ofvoice through bidding on 400keywords, at an average ad position of3.In May, rentalcars.com was the mostvisible advertiser, achieving a 100%share of voice through bidding on 541keywords, at an average ad position of1.MOBILE DEVICES:Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK 2
  • 29. It took mobile advertising almostthree years (‘…2009/10/11 willbe the year of mobile’) to makea serious impression until we hit2011 when we saw mobile trafficrepresent almost 38% of onlinetraffic for retail, and on average18% for other sectors. Mobileadvertising is cheaper, with costper clicks still coming in at halfthe price of desktop and is morecost effective, delivering almosttwice the average basket valueand double the conversion rate.This is also illustrated in our mostrecent Sector Reports where wenow report the different trends inmobile versus desktop growth; theevidence clearly shows the num-ber of mobile searches is catchingup with desktop queries. So what’sthe problem, why are most adver-tisers still only dipping their toesinto mobile advertising?12 to 18 months ago site experi-ence was definitely an issue, withmany advertisers not even bother-ing to develop a mobile friendlysite, never mind considering thevarious different device sizes.However with responsive websitedesign, advertisers don’t need toworry about whether it’s worthinvesting in a separate mobilefriendly site. Even Google statesthat responsive web design is itsrecommended mobile configura-tion, and even goes so far as torefer to responsive web designas the industry best practice. Toexplain why, responsive designsites have one URL and the sameHTML, regardless of device,which makes it easier and moreefficient for Google to crawl, de-mand, and organise content.Google prefers responsive webdesign because content that liveson one website and one URL isFeature ArticleMOBILEADVERTISINGWhy haven’t we fullyembraced it yet?by Hannah KimuyuWith just two months until launch, Greenlight’s Director of Paid Media HannahKimuyu explores the benefits that Enhanced Campaigns will offer for mobile.The Greenlight Sector Report
  • 30. Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | +44 (0)20 7253 7000much easier for users to share,interact with and link to, thancontent that lives on a separatemobile site.So that’s the site taken care of,however does size really matterbecause let’s not forget mobileadvertising isn’t just about the typ-ical mobile handset, we also haveto consider tablet devices into thismix as well. A recent study byYuMe revealed “…that consumermedia consumption on mobile de-vices is influenced by environmentand context, not just screen size”.The study revealed that consumersare increasingly screen agnosticwhen it comes to consuming con-tent. By device, 38% of respon-dents accessed entertainmentcontent on their smartphone; 34%on their laptop, and 28% on theirtablets. The study proceeded toadvise advertisers to throw awaytheir “…screen-by-screen mediaplanning rule books” and to focuson a multi-screen strategy.This advice is also echoed byGoogle, who has gone as far asoverhauling its whole advertis-ing channel (the first time sinceits inception), putting mobile firstand announcing the ‘re-launch’ ofits Enhanced Campaigns in June2013.Enhanced Campaigns is allabout ‘…making ads simplerin the contextual world welive in today, yet providing theright reporting and platformto work with’.[Kesh Patel, Strategic Partnershiplead for Google’s local channelsales division]For mobile specifically the threereal benefits include -1. Ad Placement Focusing yourbudget on the context that mat-ters, including time of day, proxim-ity, and type of device.2. Ad Copy Refocusing your bid-ding strategy and messaging toreflect the different contextualsituations, allowing the adver-tiser to be more consistent andautomated.3. Reporting Being able to measurethe joint impact of where an adshows up and what it says e.g. mea-suring app downloads, offers, andclick-to-call etc. (Also Google’s firstattempt at joining the dots betweendifferent devices).However the developments ofEnhanced Campaigns also bring afew challenges, mainly the forcedinclusion and impending higher costper clicks. The higher cost per clickswill of course be a real issue to thoseadvertisers who have enjoyed thecheap, cost effective world of mobileadvertising to date. With brandcost per clicks on the rise and theincrease in CPC’s from free shoppingbecoming a paid format, some mayfind it all a bit overwhelming to takein.That said mobile advertising is hereto stay and with Google laying outa more sophisticated approach totargeting the user, increased CPC’saside, mobile advertising is anavenue we at Greenlight are excitedabout.by Hannah Kimuyu, Director ofPaid Media, GreenlightSo with two monthsto go before EnhancedCampaigns are fullylaunched, let’s all embracemobile advertising once &for all.Given the trend so far itcan only get better!
  • 31. Which websites/advertisers were most visible overall for laptop/desktop searches?The graph below analyses the Integrated Search performance of 20 different websites. By taking into account each websites NaturalSearch and Paid Media visibility, the graph below shows which websites obtained the greatest overall share of voice on Google UK.Strong PaidMedia visibilityPoor IntegratedSearch visibilityStrong IntegratedSearch visibilityStrong NaturalSearch visibility7 websites achieved strongvisibility in the Paid MediaSpace.travelsupermarket.comachieved strong visibility in theNatural Search listings.travelsupermarket.comachieved strong IntegratedSearch Visibility.Get in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000
  • 32. Integrated SearchThe visibility obtained by each of the websites and advertisers featured in this report have been added together and ranked according totheir total visibility in the Search space. The league tables below, therefore, show which websites achieved the greatest share ofIntegrated Search visibility on Google UK.avis.co.uk was most visible forsearches on mobile devices as overall itachieved the highest share ofIntegrated Search visibility.travelsupermarket.com was mostvisible for searches onlaptops/desktops as overall it achievedthe highest share of Integrated Searchvisibility.At a glanceThe 15 most visible websites in Integrated Search (mobile devices):The 15 most visible websites in Integrated Search (laptops/desktops):Car Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK
  • 33. A fully Integrated digital searchstrategy is a difficult thing toachieve but is a must for alldigital marketers in a com-petitive multi-channel andmulti-device marketplace.The search space has continued toevolve at a rapid pace over the lasttwo to three years with the paidand organic spaces constantlyblurring. This can be clearly seenwith the likes of Google Shop-ping becoming part of the paidspace and aspects such as mega/enhanced sitelinks appearing inPaid Search ads. The addition ofGoogle Plus and so many search-ers now being signed into Googlehas also fundamentally changedthe Google SERPs. These recentchanges along with the introduc-tion of universal search, a numberof years ago, has highlighted theneed for truly integrated searchstrategies.Marketers need to start using thelarge amounts of data they haveat hand, to see where there iscrossover between their organicterms and their paid presence.Clear testing plans need to bedeveloped, incorporating metricssuch as traffic, rank, position,conversion data and the volumearound keywords. A huge amountof advertisers’ budgets are poten-Feature ArticleThe Greenlight Sector Report
  • 34. 34Get in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 7000tially wasted on keywords they donot need to bid on.However an Integrated Searchbased strategy is not simply aboutwhether you should bid for certainkeywords or not, it needs to bebroader than that and pull in areassuch as PR, Social Media andcontent creation. When plan-ning an Integrated campaign, youshould ask: what are our plans forvideo content, blogger outreach,alignment with above the linemarketing plans etc? And how canthese elements affect our searchpresence?This should then lead you to con-sider how to step away from con-sidering just search and constructnot just an Integrated Searchstrategy but the elements involvedin developing an Integrated digitalstrategy. This can lead to answer-ing harder questions, rather thanwhether you should be bidding oncertain keywords or not.A truly integrated strategy movesaway from looking at keywordsand asks what the business’s goalsare and how they can be achievedin the digital sphere. It suggeststhat to be fully integrated, a com-pany’s marketing team needs tobe wholly aligned. Having siloedindividual specialists manag-ing PPC and SEO separately (allfighting for different budget anddifferent channel targets) is notthe most efficient or integratedway to manage your strategy.This siloed approach needs tochange and needs to be drivenfrom the top, businesses need tobecome ‘Digital First’ companies.C-level employees need to realisethat to deliver an integratedstrategy, all departments need tobe aligned to work towards thebusiness’s goals.This may require a numberof changes• How does reporting change ifthe basis for that reporting is lastclick?• How will integration fundamen-tally affect the business’s fore-casts?• How will attribution affect thecompanies channel/ marketingplan?• How to remunerate our agencyif we are no longer looking at asingle channel?• How will this affect contracts,targets and business planningmoving forward?Over the past few months wehave worked with one of ourfinancial clients to integratetheir strategy, makingseveral changes:• Contract was reviewed so it nolonger focused on a single channel• Targets were changed to becometarget focused• All forecasting changed to suitone integrated model• Billing changed to be based ontime rather than percentage ofmedia spendThe above changes can be a dif-ficult one for clients to stomach asit can go to the heart of how theirbusiness might be run, how thebusiness has reported its perfor-mance in the past, even as granu-lar as someone’s job specification.Whatever your view, integrationis a necessary change requiredin today’s digital world. To reallyembrace it, a business needs to beambitious and courageous.Businesses must be able torecognise the changes that needto be made and have the vision tosee the benefits a truly integratedstrategy and company can deliver.by Paul Byrne,DiGITALAccount Director,Greenlight.
  • 35. Social Media MarketingThe league table below analyses the 15 most visible website in Integrated Search (laptops/desktops) and lists the number of followers eachbrand had on several of the main Social Media channels in May 2013. Brands in this league table are ranked according to a Klout score, whichbases its calculation on brands influence and ability to drive actions on social networks.Hertz.co.uk had the largestnumber of likes on its Facebookpage (12,437).Avis.co.uk had the largestnumber of people following itsTwitter account (5,617).Economycarhire.com ranked atthe top of our league table, as itachieved a Klout score of 53.0003,6295,6810rentalcars.com10000900nationalcar.co.uk10000100192bookingbuddy.co.uk10000015616Economycarrentals.co.uk10000000enterprise.co.uk10000000alamo.cu.uk103500151,939408budget.co.uk9415N/A185864448arguscarhire.com843001101,671holidayautos.co.uk745008154341,882auto-europe.co.uk64900012,4371,553hertz.co.uk54951N/A2483,5831,524europcar.co.uk45217N/A1,2117,1223,355travelsupermarket.com3522N/A1436,7555,617avis.co.uk253002971,0232,209economycarhire.com1KloutScoreYouTubeSubscribersYouTubeViewsGoogle+FollowersFacebookFansTwitterFollowersBrandNoGet in touch to discuss your site’s specific performance | www.greenlightdigital.com | T: +44 (0)20 7253 7000 35
  • 36. Greenlight’s Sam Haseltineanalyses the impact thatFacebook’s new product willhave for brands .Despite Mark Zuckerberg describ-ing his company as a “mobile firstsocial network”, up until now Face-book’s mobile offering has beenlargely fragmented and unreliable;a main Facebook application, withseparate apps to improve featuressuch as messaging, managingbrand pages, photographing andeven poking. Although Zuckerberghas regularly assured consumersthat “it’s not the right strategy forus...to build a phone”, anticipationhad built prior to its most recentsummoning of press to its Cuper-tino base, around what its latestmobile release would involve. Theyannounced Facebook ‘Home’.‘Home’ is not a standalone ap-plication, rather it’s a launcher forAndroid which adds a completeintegration layer on top of theAndroid OS. Users will witness acomplete overhaul of their phone’sUI (user interface) and Facebook ispromising three standout features:Cover Feed, Chat Heads and AppLauncher to place people, ratherthan applications, at the centre ofits mobile experience.Although its intention is to placepeople at the forefront of mobiledevices rather than applications, itappears that with ‘Home’, Face-book is placing additional empha-sis on quality of relationships andcontent (not too dissimilar to theway Google rolled out Panda andPenguin updates to add additionalweight to the quality of a link backFeature ArticleThe Impact of Facebook ‘Home’What couldFacebook’s newproduct mean foryour brand?The Greenlight Sector Report
  • 37. 37Get in touch to discuss your site’s specific performance | www.greenlightdigital.com |  +44 (0)20 7253 70002. Focus on building a better relationshipwith your customersBy investing in the relationship with thepeople who use your Facebook page, you’llbe building a foundation of trust that willbring your fans to a place where they’remore receptive to your content; a placeyou’ll need to be in if you don’t want yourfans to grow tired of seeing your content ontheir phone ‘Home’ screen.3. Promoted ContentHow Facebook intends to use Home forpromoted content is yet to be announced,although Adam Mosseri, Facebook ProductDirector, says “We’re designing a lot of reallyhigh-quality ad units for Cover Feed.” At thisstage I would anticipate it to involve the op-portunity for brands to pay a premium rate,above that for promoted posts, to reach theirexisting fan base through Home. Unless thishappens, we can confidently say that Homewill become nothing more than opt-in spam.to your site when organisingSERPs). Facebook’s mechanismfor doing so is fronted by adynamic home and lock screen(Cover Feed), populated byimagery and content from usersfriends and the pages they haveliked. Without the quality of thiscontent being to a high standard,users of the Android launchermay quickly be turned off. Unlesstheir network is populated exclu-sively by professional photogra-phers, it’s highly likely their homescreens will become inundatedwith pixelated images of theirfriends’ babies and food.Equally, users of ‘Home’ may findthemselves scrutinising the qual-ity of relationships they maintainwithin Facebook (between friendsand brands). Once the relation-ships become the focal pointof a device you use as often asyour phone, it may soon becomeapparent that there are manyconnections that just don’t war-rant the exposure ‘Home’ couldgive them.What could Homemean for brands?Zuckerberg has already expressed hisintention to use Home as an opportunityfor brands to purchase premium advertis-ing real estate. The potential for thisassumes the success of Home and uptakeby Android users. However, what impactdoes it have for brands?1. Focus on quality contentYour brand’s latest update could find itselffront and centre, in the palm of your cus-tomers hands when they glance at yourphone. With this in mind, the quality (res-olution, visual appeal, lighting etc) needsto be better than it’s ever been if you’re tostand out and grab your customers atten-tion. On the contrary, if the quality is poor,you will not only be losing an opportunitybut also may find yourself losing fans andengagement levels dropping.What other opportunitiescould Home introduce?Inadvertently it’s possible thatFacebook has heralded in a newdawn of opportunity for brands.And it doesn’t involve Facebook‘Home’.Currently the Android ‘launcher’marketplace is relatively small;instead consumers opting to trustand use the built in UI. With thisin mind and, again, assuming thesuccess of ‘Home’, it could raiseawareness and drive adoption ofthe launcher marketplace. Withmore consumers realising thepotential of a Launcher, this couldopen the door for brands to takea leaf out of Facebook’s book andbuild their own. I know, for one,that if a brand, company, band orsports team were to build an appthat afforded me the opportunity tohave a mobile experience centredon them, I’d be keen to take itup, especially if it was West HamUnited F.C.Facebook ‘Home’ is new, andthere’s more to it than just theCover Feed. Chat Heads, forexample, allows messaging to takeplace in an overlay on top of otherapplications so you never haveto stop what you’re doing to chat.Equally, the Cover Feed can beturned off. However, once you takethat away and reduce the launcherto just Chat Heads and AppLauncher (which is just a menu),what’s really left for users to getexcited about?Regardless of whether Facebook‘Home’ is popular, brands shouldstill be improving the quality oftheir content and investing in fanrelationships. By getting this right,companies’ Facebook pages andcontent will become a far richerexperience for users. And if Homeproves popular, they’ll be in agreat place to leverage what itpotentially has to offer.by Sam Haseltine, Social MediaStrategist, Greenlight
  • 38. Natural SearchAbout this reportHow this report was created Disclaimer:Greenlight’s Research & Insights team collected 2,581Car Hire-related terms queried by online consumers.The keyword set was then uploaded to Greenlight’sHydra platform, which collected volumes for theassociated keywords. Hydra then analysed whichwebsites and advertisers appeared for the keywordsanalysed and from there, ranked websites andadvertisers based on their share of visibility in theNatural Search listings and Paid Media space on GoogleUK.All data displayed in this report is based on a wide rangeof keywords, and therefore aims to provide readers witha generic overview of the online Car Hire sector in May2013.The information provided in this report is for informationonly and should not be relied upon to enter into anybusiness transaction or to make any commercialdecision. Whilst Greenlight has made every effort toensure the accuracy of this report, Greenlight cannotaccept any liability for any error or inaccuracy foundwithin this document and no warranty is providedregarding its completeness or its suitability for anypurpose. The content of the report is the copyright ofGreenlight Marketing Limited. The reader may use andcirculate the report within its own business organisation.However, it is not permitted to exploit, distribute, sell orotherwise make use of the report for commercial gain. Itis permitted to reproduce extracts of the report forpublic interest, provided that the publisher creditsGreenlight as the source of the work.Bespoke Sector ReportsIf you can’t find a report which analyses the online industry you areinterested in or if you want to analyse a specific keyword set, get intouch and find out more about Greenlight’s bespoke reports.Greenlight currently creates bespoke reports for a wide range ofonline brands, providing Marketing teams with the insights they needto make informed decisions about their online strategies in the UKand abroad.Download free reportsGreenlight’s Research & Insights team produce Sector Reports analysing morethan 20 different online industries. To view and download all FREE reports, visitwww.gossip.greenlightdigital.comGet in touchContactIan HucklesbyBusiness Development DirectorT: +44 (0) 20 3326 6237Email: ian.hucklesby@greenlightdigital.comCar Hire Sector Report | May 2013 | The most visible websites and advertisers on Google UK 38
  • 39. The greenlight sectorREPORTPRODUCT FOCUSShoes & Accessories,Dresses,Womenswear,Menswear.An exclusive snapshot of the online Search & Social Media market MARCH 2013‘Mobile Advertising -Why haven’t we fullyembraced it yet?’asks Hannah Kimuyu.Exactly what will it takefor brands to embrace thenew reality we find?Adam Bunn discusses.What could Facebook’snew product Home meanfor your brand? Articleby Sam Haseltine.Introducing theGreenlightSector ReportsGREENLIGHT’S INDUSTRY RENOWNEDSECTOR REPORTS HAVE HAD A MAKEOVER!The redesigned reports now cater for 21 differentverticals and include mobile search results. WHY?Mobile traffic represents almost 38% of online trafficfor retail and on average 18% for other sectors.If you are interested in downloadingour FREE Sector Reports go to:www.greenlightdigital.com/gossip/COMING SOON_CRUISES_HOME & GARDEN_ENERGY_LIFE INSURANCE_BEAUTY_MOBILE_ONLINE DATING_CONSUMER ELECTRONICS The greenlight sectorREPORTAn exclusive snapshot of the online Search & Social Media market MARCH 2013‘Mobile Advertising -Why haven’t we fullyembraced it yet?’asks Hannah Kimuyu.Exactly what will it takefor brands to embrace thenew reality we find?Adam Bunn discusses.What could Facebook’snew product Home meanfor your brand? Articleby Sam Haseltine.PRODUCT FOCUSGenericJob title - specificLocation title - specificDID YOUKNOW?Greenlight produces BESPOKE SectorReports for a wide range of online brands,providing companies with the insightsneeded to make informed decisions abouttheir online strategies in the UK and abroad.Keen to find out more? CONTACT US NOW.
  • 40. www.greenlightdigital.comLevel 14, The Broadgate Tower,Primrose Street, London, EC2A 2EW.NATURAL SEARCH PAID MEDIA SOCIAL MEDIA WEB DEV TRAINING TECHNOLOGY