Stars Performance Suite

Introduces STARS Performance Suite

A Partnership of Best-in-Class Resources

What is Engagement?

Engaged employees work with a passion and feel a profound connection to their company. They drive innovation and move the organization forward.

Non-Engaged employees are essentially “checked-out.” They are sleepwalking through their workday. They are putting in time, but not enough energy or passion into their work.

Actively Disengaged employees aren’t just unhappy at work, they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.

28% of Employees are Engaged
54% are Not Engaged
17% are Actively Disengaged
Gallup’s Engagement Studies

“ Engaged employees make the difference between high-performing companies and lesser-performing competitors”

Earnings per share (in publically traded companies) were 26% greater in companies with highly engaged people

72% of those engaged people thought “I can have a positive impact on service .”
68% thought “I can positively impact costs .”
84% thought “I can impact our Company’s results .”

Gallup’s Measurable Benefits from Engagement
Enhanced organizational performance
Increased productivity
Greater financial performance
An increase in employee retention

The Human Capital Institute’s report on “ employee wants ”
To be inspired
To be understood
To grow
To be rewarded and recognized
To be listened to
To be empowered
Performance-Based Recognition plays a key role in employee satisfaction and engagement

How does your organization view Recognition ?

As a Cost?
Do what others do
Respond to inflation, recruiting and retention issues
Calculate and do what is affordable

As an investment?
Supporting the business strategy
Alignment of associate and organizational interests
Reinforcing mission, vision, values and goals
Communicate recognition, performance and appreciation
Leverage Senior Management as program champions
Measurement of perception, understanding and results

Performance-Based Recognition engages a workforce by showing appreciation, and rewarding employees frequently with meaningful awards for behavior, actions, attitudes and achievements that produce results against an organization’s goals, while reinforcing its vision and values Successful Organizations Believe…

The Five Points of STARS

1. STARS — Strategic Total Award Recognition Systems —is the most comprehensive suite of integrated reward and recognition solutions available today.

2 . Anchored by our STARS Service Awards program, we provide the systems, knowledge, practical experience and critical support elements to successfully implement performance-based recognition.

3. Our technology allows the flexibility of immediate awards or points-based awards that accumulate .

4. Because our systems are integrated, all recognition activities are tracked in a single reporting suite.

5. We provide relevant metrics for ongoing employee engagement and RORI analysis.

The STARS Difference
Integrated technology solutions
Best-in-class service award program
Immediate award and point accumulation solutions
Four distinct performance solutions
Engagement and recognition training platform
Single sign-on enabled
Common look and feel for service and performance
Multi-generational award solutions starting at $1.50
Metrics and analytics dashboard

Longevity Milestones Service Awards

Performance Longevity Performance Points Accumulative Milestones Service Awards

Performance Longevity Performance Points Immediate Accumulative Milestones Spot Digital Spot Symbolic Spot Echelon Service Awards

Performance Longevity Performance Points Immediate Accumulative Milestones Support Spot Digital Spot Symbolic Spot Echelon Service Awards Strategy Communications Training E-learning Measurement Account Management

STARS Performance Suite .… fully integrated systems which enable our clients to implement, manage, analyze and control all recognition initiatives deployed to Engage, Motivate and Retain Talent. Solution Functionality Awards Best Fit STARS Performance Points (logos) Points Accumulation Peer thank you e-Cards Peer nomination Manager recognition Nomination builder Performance Central Scratch and Earn e-Learn and Earn Brand-name merchandise travel, events and adventure packages Electronically delivered awards starting at $5.00 Multiple programs and/or award criteria Need performance module Existing admin burden Need analytics Cost center driven Budgets ≥ $100. per employee per year SPOT Traditional Immediate Redemption e-Cards and e-Certificates On-line ordering Order single item Insignia medallion awards Celebration Lite box Personalized note Smaller organizations Event(s) requiring high-impact packaging SPOT Digital Immediate Redemption Generic or custom program site On-line SPOT card ordering SPOT card with redemption code Manager and employee tracking Digitally delivered Starting at $1.50 Music downloads Ring tones And lots more… Low budget Younger audience High turnover Minimal admin burden SPOT Echelon (January 2010) Immediate Redemption Peer thank you e-Cards Peer nomination Nomination builder Manager Recognition Defined budget levels Brand-name merchandise Electronically delivered awards starting at $5.00 Service company or organization Desire immediate award for employee Criteria = company values

Performance Points Multiple programs and/or award criteria Need performance module Existing admin burden Need analytics Cost center driven Budgets ≥ $100. per employee per year Brand-name merchandise travel, events and adventure packages Electronically delivered awards starting at $5.00 Points Accumulation Peer thank you e-Cards Peer nomination Manager recognition Nomination builder Performance Central Scratch and Earn e-Learn and Earn STARS Performance Points (logos)

Low budget Younger audience High turnover Minimal admin burden Digitally delivered Starting at $1.50 Music downloads Ring tones And lots more… Immediate Redemption Generic or custom program site On-line SPOT card ordering SPOT card with redemption code Manager and employee tracking SPOT Digital

Service company or organization Desire immediate award for employee Criteria = company values Defined budget levels Brand-name merchandise Electronically delivered awards starting at $5.00 Immediate Redemption Peer thank you e-Cards Peer nomination Nomination builder Manager Recognition SPOT Echelon (NEW January 2010)

Smaller organizations Event(s) requiring high-impact packaging Insignia medallion awards Celebration Lite box Personalized note Immediate Redemption e-Cards and e-Certificates On-line ordering Order single item SPOT Traditional

Merchandise
Over 4,500 choices
Updated weekly by suppliers
Event Tickets
Real-time interface to sports, concerts, theatrical shows around the world
Includes “sold out” events
Immediate redemption
Electronically delivered
Music downloads
Ringtones
Digital magazines
Movie tickets
Photo prints
Cell-phone skins
Phone time
Pizza promotions
Travel rewards
Travel Rewards
Real-time booking engine through Thomas Cook
Includes packages, hotels, car rentals, last minute getaways and flights
Travel awards show in points values not dollars
Experiential
Special adventures, sports schools and unique travel excursions

STARS provides a complete suite of Client Support Elements :
Tailored for your needs and budget
Branded and themed
Encourage “buy-in”, awareness and ongoing engagement
Media solutions for maximum impact
Video – Intranet
E-mail
Web conference
E-letter
Posters/Brochures
Print-on-demand
Social networking
COMMUNICATION

CLIENT SUPPORT
Recognition as an Engagement Strategy—8 Modules
Recognition System Launch and Implementation
Recognition Strategy and Program Overview
Technology Reviews
Roles and Responsibilities
Presentation Skills
Deployed to Meet “Your” Individual Needs
Train-the-trainer
Web-Based
CD/DVD
Printed materials
E-Learn and Earn
SCORM compliant content/certification
Completion metrics
TRAINING

CLIENT SUPPORT
Basis – database hierarchy
Full suite of reports
Real time
Measure and analyze
Participation
Budget
Behavior/Values
Return on Recognition Investment
Customized Needs
MEASUREMENT AND ANALYTICS

CLIENT SUPPORT
Your Account Manager is the lead person accountable for all elements your recognition system
Implementation
STARS Technology
Communication
Training
Measurement and analysis
Modification
ACCOUNT MANAGEMENT

STARS will maximize your
RORI (Return on Recognition Dollar Invested)
Stars Performance is the complete solution; strategy, flexible and scalable technology, thousands of awards, SCORM compliant training, ROI analysis and program support elements all integrated and delivered with unparalleled customer care…

ENGAGEMENT, MOTIVATION and TALENT RETENTION We will assist you in building a culture of recognition to increase…

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Stars Performance Suite

by McDowell Incentives, Inc. on Jan 25, 2010

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Stars Performance Suite — Presentation Transcript