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COMPANY
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Founded in 2009 by former healthcare executive
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Carl Haley Jr., now CEO and President.
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COMPANY OVERVIEW
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Serves more than
3,000 clients nationwide
KEY AREAS OF SERVICE
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for business travel

for special events

customized
transportation...
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Most diverse fleet in Nashville
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HEADER transportation in more than
Coordinated
465 cities worldwide
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Vehicle styles
HEADER and sizes to suit any event
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Customized car service for weddings, client meetings
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or other outings
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Transportation to and from concerts
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or sporting events
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Courtesy Tennessee Titans
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HEADER services to meet
Concierge
your every need
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Discounts,
HEADERreservations and exclusive access

to restaurants, cultural locations and high end partners in
Nashville ...
On-demand
HEADER pick-up at any time
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VERSATILE, CONTEMPORARY VEHICLES

HEADERand DVD players for both mobile meetings
TVs, tables
and traveling parties

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VERSATILE, CONTEMPORARY VEHICLES

HEADER business or personal connections
Wi-Fi for
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REASONS TO RELY ON GRAND AVENUE

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Open and staffed 24/7

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REASONS TO RELY ON GRAND AVENUE

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Fully-trained customer
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service representatives

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REASONS TO RELY ON GRAND AVENUE

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Rigorous driver training

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REASONS TO RELY ON GRAND AVENUE

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Insurance limits at five times
the
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PROVIDING ADDED VALUE
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Enterprise resource planning software
for online booking, customized reporting
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and a...
PROVIDING ADDED VALUE
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Vehicle GPS tracking provides silent
dispatch-to-driver communica...
PROVIDING ADDED VALUE
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Client-branded web portals for quick and easy reservations from any
computer, PDA or smart ph...
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CONNECTIONS IN 465 CITIES
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Local personnel monitor
travel start
• Bullet to finish,
no matter the destination

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CONNECTIONS IN 465 CITIES
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Established affiliates ensure
superior
• Bulletservice

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CONNECTIONS IN 465 CITIES
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Staff adept at negotiating
international
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CONNECTIONS IN 465 CITIES
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Affiliates can accommodate
groups of
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COMMITMENT TO CLIENT SATISFACTION
Emphasis on professionalism

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at all levels
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COMMITMENT TO CLIENT SATISFACTION
Risk management to evaluate training and anticipate

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future customer nee...
HIGH STANDARDS
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Sharing and learning from the best practices in

• Bullet
ground transportation
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HIGH STANDARDS

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LEED Silver-certified corporate
headquarters and garage

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HIGH STANDARDS

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Reducing emissions and environmental footprint
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BUILDING COMMUNITY

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CARL HALEY JR.
President and Chief Executive Officer
chaley@grandavenueworldwide.com

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Oversees business devel...
MORGAN TAYLOR
Executive Vice President, Chief Marketing Officer and Public Relations
mtaylor@grandavenueworldwide.com

HEA...
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Grand Avenue

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Grand Avenue is not your average transportation service. Top quality vehicles and professional chauffeurs makes Grand Avenue the leader in diversified transportation. With Affiliates in over 465 cities worldwide, Grand Avenue has the ability to be a one stop shop for all your transportation needs.

Visit www.grandavenueworldwide.com or give us a call at 615.714.5466

Be Driven.

Published in: Automotive, Business
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  • [images populate screen, then transition to main title slide with logo and tagline]
     
    First of all, I want to thank you for taking the time to meet with me today. We’re honored that [COMPANY] is considering Grand Avenue for your ground transportation needs.
     
    In the next 15 minutes, I’m going to give you some background on Grand Avenue and walk through our key areas of service. Please stop me at any time with questions.
  • Our vision is to be a worldwide leader in the transportation industry.
     
    We are realizing that vision every day by completely and professionally serving our clients’ needs.
     
    Customer service is our passion. And that passion as driven us to become the gold standard by which all ground transportation companies are judged. We call it the Grand Difference.
  • SLIDES 6 THRU 8 (AUTOMATED) – COMPANY OVERVIEW – USE THE BELOW AS SLIDES 6-8 RUN
    Grand Avenue was founded in 2009 by Carl Haley Jr., who wanted to offer Middle Tennessee a new level of ground transportation service – one that incorporated extraordinary attention to detail.
    Since then, the company has grown from one limousine to the largest and most comprehensive ground transportation fleet in the region.
    Today, more than 3,000 businesses and individuals nationwide rely on Grand Avenue to transport their employees, customers and special guests to and from more than 450 destinations worldwide.
    Our extensive fleet ranges from fuel-efficient sedans to spacious buses, mid-sized coaches to vintage automobiles – all impeccably maintained.
    We employ nearly 60 customer relations specialists and professional drivers.
    And we’ve experienced this extraordinary growth by achieving a 99% customer satisfaction rate.
     
    As you can see, we’re stable, growing, and capable of serving a wide and diverse range of corporate clients.
  • Next, I’d like to tell you about Grand Avenue’s three distinct divisions.
     
    Grand Corporate is designed expressly with the needs of business travelers in mind.
     
    Grand Occasion caters to a wide range of customers celebrating special events – like weddings and proms – or requiring transportation to important affairs, such as galas or game days.
     
    Finally, Grand Select is our most exclusive level of service. The hallmark of this division is our customized concierge services.
  • Now to discuss our services for businesses and corporations …
  • Another popular service among business clients is our ability to be a mobile office. Our vehicles are equipped with conference tables and WiFi so that clients can stay connected and productive while they travel.
  • SLIDE 17 – GRAND OCCASION TITLE [IMAGE TRANSITIONS TO LOGO]
     
    Also core to our business is the client looking to elevate a special occasion with superior ground transportation.
  • SLIDE 18 THRU 21 (AUTOMATED) – GRAND OCCASION BENEFITS (USE THE BELOW AS SLIDES 18-21 RUN)
     
    Our Grand Occasion division is dedicated to two core objectives:
     
    We handle every logistic so that our clients can sit back, relax and enjoy important or memorable events with friends, family, colleagues and business associates;
     
    and we elevate the elegance of every occasion.
     
    Whether it’s a wedding, gala affair, company offsite, concert or sporting event, we make sure our clients arrive on time and in style.
     
    We also have on our team dedicated wedding and special occasion who work closely with clients to design transportation packages for large, multi-faceted events.
     
    For example, our wedding planners will walk brides and grooms through every possible option beyond just the wedding day. We help with transportation to and from showers and rehearsal dinners, coordinate airport pick-up and drop-off for out-of-town guests, and can even shuttle all the wedding guests to the reception and back.
  • SLIDE 22 – GRAND SELECT TITLE {IMAGE TRANSITIONS TO LOGO]
     
    Our third major division is Grand Select, a level of service that is unparalleled in our industry.
  • SLIDE 23 THRU 26 [AUTOMATED]– GRAND SELECT BENEFITS [USE THE BELOW AS SLIDES 23-26 RUN]
     
    Grand Select is our most exclusive service, and is limited to only 500 clients to ensure we’re providing the highest level of quality.
     
    Our Grand Select members not only enjoy on-demand transportation that is always convenient and reliable, they receive concierge services that are customized to accommodate their unique needs – such as grocery shopping, dry cleaning pick-up and carpooling services.
    We also will arrange for our Grand Select members to receive discounts, reservations and preferred access at select restaurants, venues, golf courses and spas.
     
    We get to know our Grand Select members personally. What their tastes are. What their expectations are. Even what beverages their special guests prefer or their favorite routes to and from work to avoid traffic congestion.
     
    Grand Select is about anticipating every need and being attentive to every detail.
     
  • SLIDE 28 – GRAND AVENUE FLEET TITLE
     
    Now, about the vehicles themselves…
  •  
    SLIDE 33 – LOGISTICS EXPERTISE TITLE
     
    In one way or another, everyone on the Grand Avenue team is a logistics specialist.
  • SLIDES 34 THRU 38 (AUTOMATED) – REASONS WE’RE NAVIGATION EXPERTS [USE THE BELOW AS SLIDES 34-38 RUN]
     
    We’re experts in handling the details for even the most complex travel agendas in order to ensure our clients have a stress-free transportation experience.
     
    We manage every aspect of our clients’ travel arrangements from start to finish, whether it’s a simple airport pick-up or a multi-day corporate event.
     
    Some of our logistics services include on-the-ground strategic coordination and assistance, remote monitoring of excursions from our headquarters and round-the-clock access to our customer service representative.
  • SLIDE 39 – INNOVATIVE TECHNOLOGY TITLE
     
    Regarding technology, we go beyond our industry’s standards to make sure our clients are connected no matter where they’re going, and that we’re being as efficient as possible on their behalf.
  • SLIDE 44 – WORLDWIDE NETWORK TITLE
     
    We understand business happens 24/7/365. It also happens globally.
     
    Grand Avenue can help you get there … wherever “there” is.
  • SLIDES 45 THRU 48 (AUTOMATED) – CONNECTIONS IN 450 CITIES [USE THE BELOW AS SLIDES 45-48 RUN]
     
    We work with a network of trusted affiliates across the United States and the world to handle our clients’ ground transportation from start to finish – getting them to and from the airport, to and from their hotels and meetings, and back again.
     
    Our highly trained staff is experienced in negotiating international travel arrangements, and can orchestrate national and global travel for parties of all sizes.
     
    Our objective is always to create a seamless experience for our clients no matter where they are going.
     
  • SLIDE 49 – SAFETY AND PROFESSIONALISM TITLE
     
    Here’s a photo of our team. Each one of us is committed to providing you with the highest-quality service.
  • SLIDE 50 THRU 54 (AUTOMATED – COMMITMENT TO CLIENT SATISFACTION AND HIGH STANDARDS [USE THE BELOW AS SLIDES 50-54 RUN]
     
    At Grand Avenue, everything begins with training so that we can provide excellent service in all aspects of our business. The point is for all team members to be as prepared as possible to respond to client needs.
     
    Our professional drivers are the most qualified in our industry. And we continually ensure that their skills are enhanced and up-to-date with regular performance testing.
     
    Our customer service associates receive extensive training in responsiveness and logistics.
     
    Our mechanics are the best in the business.
     
    And our sales force is committed to complete client satisfaction.
     
    We also are dedicated to our clients’ safety and the protection of the environment.
     
    We are a member of the National Limousine Association and rigorously adhere to industry standards and best practices.
     
    With construction of new corporate headquarters and garage, we have achieved LEED Silver certification.
     
    And through Green Ride Global, we’re participating in a national effort to reduce emissions and manage our environmental footprint by tracking fuel use and designing the most efficient routes possible.
  • SLIDE 55 – GRAND GIVES BACK TITLE
     
    Just as we care for the environment, we believe it’s important to care for our community.
    That’s what our Grand Gives Back program is all about.
  • SLIDE 56 – NONPROFIT PARTNERS
     
    Here, you’ll see some of the many nonprofit partners who have benefited from our commitment to contribute as much as we can to help our community grow and thrive.
  •  
    SLIDE 57 – TPAC TESTIMONIAL
     
    The Tennessee Performing Arts Center is just one example of what we consider an invaluable relationship.
    This is just one of example of how we build community. On the next slide, you’ll see some of the other causes we support.
  • SLIDE 58 - LEADERSHIP
     
    You may be wondering about the dynamic team who developed and advance our vision every day.
  • SLIDE 59 – PHOTOS AND BRIEF BIOS
     
    Carl Haley, CEO, and Pat Owings, CFO and COO, lead Grand Avenue.
  • SLIDE 60 – PHOTOS AND BRIEF BIOS
     
    Assisting them are Janna Landry and Bill Faeth.
  • SLIDES 61 THRU 63 - TESTIMONIALS
     
    They have set the standards we all are proud to carry forward. And these testimonials are just a few among many from satisfied clients who have come to know The Grand Difference.
     
  • SLIDE 64 – FINAL SLIDE WITH LOGO AND TAGLINE
     
    Thanks again, for taking the time to meet with me today. I’d be happy to answer any additional questions.
  • Grand Avenue

    1. 1. HEADER • Bullet • Bullet • Bullet
    2. 2. HEADER • Bullet • Bullet • Bullet
    3. 3. HEADER • Bullet • Bullet • Bullet
    4. 4. COMPANY HEADER OVERVIEW Founded in 2009 by former healthcare executive • Bullet Carl Haley Jr., now CEO and President. • Bullet • Bullet
    5. 5. COMPANY OVERVIEW HEADER • Bullet • Bullet • Bullet Serves more than 3,000 clients nationwide
    6. 6. KEY AREAS OF SERVICE HEADER • Bullet • Bullet • Bullet for business travel for special events customized transportation and concierge service
    7. 7. HEADER • Bullet • Bullet • Bullet
    8. 8. HEADER Most diverse fleet in Nashville • Bullet • Bullet • Bullet
    9. 9. HEADER transportation in more than Coordinated 465 cities worldwide • Bullet • Bullet • Bullet
    10. 10. HEADER • Bullet • Bullet • Bullet
    11. 11. Vehicle styles HEADER and sizes to suit any event • Bullet • Bullet • Bullet
    12. 12. Customized car service for weddings, client meetings HEADER or other outings • Bullet • Bullet • Bullet
    13. 13. Transportation to and from concerts HEADER or sporting events • Bullet • Bullet • Bullet Courtesy Tennessee Titans
    14. 14. HEADER • Bullet • Bullet • Bullet
    15. 15. HEADER services to meet Concierge your every need • Bullet • Bullet • Bullet
    16. 16. Discounts, HEADERreservations and exclusive access to restaurants, cultural locations and high end partners in Nashville Bullet • • Bullet • Bullet
    17. 17. On-demand HEADER pick-up at any time • Bullet • Bullet • Bullet
    18. 18. HEADER • Bullet • Bullet • Bullet
    19. 19. VERSATILE, CONTEMPORARY VEHICLES HEADERand DVD players for both mobile meetings TVs, tables and traveling parties • Bullet • Bullet • Bullet
    20. 20. VERSATILE, CONTEMPORARY VEHICLES HEADER business or personal connections Wi-Fi for • Bullet • Bullet • Bullet
    21. 21. HEADER • Bullet • Bullet • Bullet
    22. 22. REASONS TO RELY ON GRAND AVENUE HEADER Open and staffed 24/7 • Bullet • Bullet • Bullet
    23. 23. REASONS TO RELY ON GRAND AVENUE HEADER Fully-trained customer • Bullet service representatives • Bullet • Bullet
    24. 24. REASONS TO RELY ON GRAND AVENUE HEADER Rigorous driver training • Bullet • Bullet • Bullet
    25. 25. REASONS TO RELY ON GRAND AVENUE HEADER Insurance limits at five times the • Bullet state’s requirements • Bullet • Bullet
    26. 26. HEADER • Bullet • Bullet • Bullet
    27. 27. PROVIDING ADDED VALUE HEADER Enterprise resource planning software for online booking, customized reporting • Bullet and accounting • Bullet • Bullet
    28. 28. PROVIDING ADDED VALUE HEADER • Bullet • Bullet • Bullet Vehicle GPS tracking provides silent dispatch-to-driver communication and peace of mind for clients
    29. 29. PROVIDING ADDED VALUE HEADER Client-branded web portals for quick and easy reservations from any computer, PDA or smart phone • Bullet • Bullet • Bullet
    30. 30. HEADER • Bullet • Bullet • Bullet
    31. 31. CONNECTIONS IN 465 CITIES HEADER Local personnel monitor travel start • Bullet to finish, no matter the destination • Bullet • Bullet
    32. 32. CONNECTIONS IN 465 CITIES HEADER Established affiliates ensure superior • Bulletservice • Bullet • Bullet
    33. 33. CONNECTIONS IN 465 CITIES HEADER Staff adept at negotiating international • Bullet travel • Bullet • Bullet
    34. 34. CONNECTIONS IN 465 CITIES HEADER Affiliates can accommodate groups of • Bullet all sizes • Bullet • Bullet
    35. 35. HEADER • Bullet • Bullet • Bullet
    36. 36. HEADER COMMITMENT TO CLIENT SATISFACTION Emphasis on professionalism • Bullet at all levels • Bullet • Bullet
    37. 37. HEADER COMMITMENT TO CLIENT SATISFACTION Risk management to evaluate training and anticipate • Bullet future customer needs • Bullet • Bullet
    38. 38. HIGH STANDARDS HEADER Sharing and learning from the best practices in • Bullet ground transportation • Bullet • Bullet
    39. 39. HIGH STANDARDS HEADER LEED Silver-certified corporate headquarters and garage • Bullet • Bullet • Bullet
    40. 40. HIGH STANDARDS HEADER Reducing emissions and environmental footprint • Bullet through fuel-use tracking and GPS-informed route design • Bullet • Bullet
    41. 41. HEADER • Bullet • Bullet • Bullet
    42. 42. BUILDING COMMUNITY HEADER • Bullet • Bullet • Bullet
    43. 43. HEADER • Bullet • Bullet • Bullet
    44. 44. HEADER • Bullet • Bullet • Bullet
    45. 45. CARL HALEY JR. President and Chief Executive Officer chaley@grandavenueworldwide.com HEADER • • Oversees business development, operations, marketing and fleet management • Worked before as executive vice president of Aim Healthcare, and Bullet prior as director of operations at SallieMae • Bullet • Bullet SCOTT HILBURN Operations Manager shilburn@grandavenueworldwide.com • • Oversees day-to-day planning, implementation and management of Operations Team Previously worked as a Chauffeur and Dispatcher and is well schooled in all facets of the Operations Department
    46. 46. MORGAN TAYLOR Executive Vice President, Chief Marketing Officer and Public Relations mtaylor@grandavenueworldwide.com HEADER Has been with Grand Avenue sine the company’s earliest days • • • • In charge of VIP clientele, big party moves and special events Previous experience as a Customer Service Representative, Bullet Dispatcher, Account Manager • Manages Grand Select clientele • Bullet NANCY NEAL • Bullet Account Manager nneal@grandavenueworldwide.com • • Oversees all accounting functions of Grand Avenue which include Account Receivable, Accounts Payable, Payroll and Financial Reporting Previous experience with Nissan Trading Corporation Americans as Financial Supervisor
    47. 47. HEADER • Bullet • Bullet • Bullet
    48. 48. HEADER • Bullet • Bullet • Bullet
    49. 49. HEADER • Bullet • Bullet • Bullet

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