1 CUSTOMER FOCUS
We obsess about our customers as
they are the reason Grammarly exists.
We need to provide our customers with
the best product in the market, otherwise
we’re doing them a disservice. That requires
putting them at the center of our decisions.
Ask what is best for our overall customer
base when making decisions.
2 EFFECTIVE CREATIVITY
There are solutions:
Even to the hardest problems
We believe that creativity can solve
ANY problem. We also believe that
creativity needs to be effective – not
just new ideas, but ideas that work.
Ask how many ways something can be done,
not if it can be done. Among your ideas, look
for practical solutions.
When you face a challenge, focus on a solution.
Don’t be afraid to fail as you are trying different
ideas to get to a solution.
We are laser-focused on metrics,
starting with each team member.
We use metrics to set clear goals, facilitate
informed decisions and make our progress
visible to ourselves, each other, and the world.
Look for metrics to measure performance
against your goals, then adjust based on what
you learn to move more quickly.
We do whatever it takes
to deliver results.
We know that putting a dent in the Universe
is hard. It requires repeatedly setting and
achieving big goals, as quickly as humanly
Set big goals and strive for results. Accelerate
We say what’s on our mind and give
each other candid feedback.
We need to be open to be a great team.
No one knows your perspective better than
you, so always speak up and share your ideas.
Give and value constructive feedback.
Each of us aspires to be the leader in
what we do, by striving for individual
We need mastery for efficient actions. A team
cannot be a leader unless it’s made up of
Continually work to be a master in your field.
When you master a skill, start work on a new
We trust each other to be
exceptional in every way.
High-performing teams are fast. Fast needs
absolute cohesion. Cohesion is built on trust.
Earn and return everyone’s trust. Use good
judgement, and ask for help when necessary.
We want to work with exceptional peers,
and expect each other to be EAGER.
ETHICAL • ADAPTABLE • GRITTY • EMPATHETIC • REMARKABLE
Nature provides a great role model, the beaver
To earn trust
Do the right thing even when
no one is watching, every time
Embrace change and learn
To evolve and succeed
With a positive, problemsolving attitude
Passion and perseverance
for long term goals
Persistence drives achievement
Doing whatever it takes to get
the job done, whenever it’s
Golden rule – treat others as
you want to be treated
So we work well together
Actively listen to put yourself in
their shoes, and then respond
Being recognized as
exceptional, yet humble
Talent increases speed
Seek out those who are
exceptional, and learn