“ A hotline is useful in and of itself. But the real value is being able
to pull together the information we receive. It is about what we
can do to resolve the issues that arise.
EthicsPoint’s system gives us comfort as an organization that the
information is in one place, it is being investigated by the right
people, and problems cannot be simply swept under the rug.
EthicsPoint Supplies Staples an Efficient
Hotline and Case Management System.
“Staples Soul” is a concept symbolized by a heart formed
out of a paperclip. It stands for a commitment to diversity,
the environment, the community, and ethics: the four
cornerstones of Staples’ corporate responsibility.
Nan Stout Founded in 1986, Staples has become the world’s largest
Vice President of office products company with 91,000 employees in
Business Ethics 27 countries. The company chose a partnership with
EthicsPoint to reinforce its commitment to business ethics.
Can Business Ethics Elevate The Ideal Solution:
EthicsPoint’s Issue & Event Manager Software
a Company to Superior
Nan started working with EthicsPoint’s implementation team
Performance? to make sure the system matched the unique processes and
workflow Staples wanted to establish to make sure ethical
issues were discovered and resolved.
Vice President of Business
“ No company can completely eliminate
misconduct, but if something goes
Ethics at Staples, believes her wrong, these processes make sure the
company is united because right people are involved to investigate
people share a passion. and contain the issue.
Currently, the intake system is augmented by a set of policies
The foundations of Staples Soul enable the
and procedures that make sure the company is aware of any
company to easily engage with issues of diversity,
ethical risk. Employees report suspected issues primarily
environment, community and ethics. The result is a through the web-based portal Staples developed with
better business. EthicsPoint, and also through the traditional hotline and
direct conversations with human resources managers.
Regardless of the intake method, each reported complaint
and inquiry is evaluated, investigated and tracked using
EthicsPoint’s case management software. The information
Nan receives is consistent and easy to evaluate.
Focus on Retail
Putting business ethics into practice is not easy even “ I have professionals tracking ethics
investigations worldwide. EthicsPoint
with dedicated, compassionate employees, says Nan makes it easy for them to gather the
Stout, Vice President of Business Ethics. However, having information I need.
good intentions and processes is an excellent start.
It is the company’s desire to go above and beyond mere
When Staples began formulating an official ethics requirements that helps make Staples successful, Nan claims.
program, the company recognized the importance of The Staples Soul concept attests to a responsible corporate
culture that values good business relationships, ethical
increasing information intake and investigating each
behavior and productivity.
While even the best intentions can never eliminate every
We want employees to feel comfortable possibility of misconduct, the best processes can help. The
speaking up, whether it is a complaint company’s heartfelt commitment to stand for something
or an inquiry. That allows us to fix any more than financial performance has had a noticeable effect.
little issues before they have a chance
Documenting the Results
to become big problems.
” As Staples has grown and changed, Nan has continued to
At first, Staples tried to create its own hotline and case work closely with EthicsPoint to keep the flexible system
management feature to provide that functionality, but configured to Staples’ needs. The development of an ethical
it quickly became clear that a third-party system would culture is an ongoing engagement, but Nan is pleased with
make the process easier and more efficient.
• Easier information intake anywhere in the world.
Staples chose a partnership with EthicsPoint to develop
• Easier tracking and managing of ethics investigations.
a hotline and case management system that met the
• Reinforcement of a positive business culture.
company’s specific needs.
Trying to elevate your company’s ethical performance like Nan did? Our retail industry
representative can be reached at 866-297-0224 firstname.lastname@example.org