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Business Functions And Organisation

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Business Functions and Organisation

Business Functions and Organisation

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Transcript

  • 1. Business Functions and Organisation
  • 2. Business Functions
    • Human Resources
    • Sales and Marketing
    • Research and Development
    • Production/Operations
    • Customer Service
    • Finance and Accounts
    • Administration and IT
  • 3. Human Resources
    • Recruitment and retention
      • Job descriptions
      • Person Specifications
    • Dismissal
    • Redundancy
    • Motivation
    • Professional development and training
    • Health and safety and conditions at work
    • Liaison with trade unions
  • 4. Sales and Marketing
    • Market research
    • Promotion strategies
    • Pricing strategies
    • Sales strategies
    • The sales team
    • Product – advice on new product development, product improvement, extension strategies, target markets
  • 5. Research and Development
    • New product development
    • Product improvements
    • Competitive advantage
    • Value added
    • Product testing
    • Efficiency gains
    • Cost savings
  • 6. Finance and Accounts
    • Cash flow
      • Monitoring income/revenue
      • Monitoring expenditure
    • Preparing accounts
    • Raising finance
      • Shares
      • Loans
    • Links with all other functional areas
  • 7. Production/Operations
    • Acquiring resources
    • Planning output – labour, capital, land
    • Monitoring costs
    • Projections on future output
    • Production methods
      • Batch
      • Flow
      • Job
      • Cell
    • Efficiency
  • 8. Customer Service
    • Monitoring distribution
    • After-sales service
    • Handling consumer enquiries
    • Offering advice to consumers
    • Dealing with customer complaints
    • Publicity and public relations
  • 9. Business Organisation
    • Organisation by type
    • Global businesses – complex organisation structures
    • National – organisation possibly stretches throughout the country
    • Regional – could be through a county or wider area (North West, South East, etc.)
    • Local – small organisations serving local area or community
  • 10. Business Organisation
    • Authority – the right to make decisions and carry out tasks
    • Span of control – the number of people a superior is responsible for
    • Chain of Command – the relationship between different levels of authority in the business
    • Hierarchy – shows the line management in the business and who has specific responsibilities
    • Delegation – authority to carry out actions passed from superior to subordinate
    • Empowerment – giving responsibilities to people at all levels of the business to make decisions
  • 11. Administration and IT
    • Managing estates – cleaning, health and safety, maintenance, security
    • Reception
    • Clerical work – reporting, recording, record keeping, communication
    • Overview of quality control
    • Use of IT systems
  • 12. Organisation Charts Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director A B C D Market Research Strategy Purchasing Manager Sales Manager Accounts Manager
  • 13. Organisation Charts Workers Pyramidal Structure Senior Management MD Middle Management
  • 14. Organisation Charts Centralised/Entrepreneurial R&D Marketing Sales Production Finance MD
  • 15. Organisation Charts Collaborative Sales Marketing Production Accounts
  • 16. Organisation Charts Circular/Flat Marketing Sales Production Finance R&D
  • 17. Organisation Charts Project Marketing R&D Sales Finance HR Production Matrix Structure
  • 18. Organisation Charts
    • Changes to business structures
    • Linked to new thinking on leadership and management
    • Less hierarchical
    • Emphasis on communication and collaboration between sections
    • Global businesses – more complex structures