/Presented at ASTD International Conference & Expo –Orlando, Florida  WHAT          WHO               Type of             ...
Michael Lennon Chief Innovation Officer, Adlenn World Bank, IBM, PriceWaterhouse Economist / Innovation Management     ...
AgendaBy the end of this presentation you will have a better sense of:  1. Break out Innovations in the Public Sector  2. ...
   What was Obama’s first Executive Act?                                           /      ASTD Presentation by Michael Le...
Memo on Transparency and Open Government                                                             Open Gov. Directive,...
Name a public sector project with an ROI of10,000%?
How did a Future US CIO turn an administrative nightmareinto an organizational learning event?   Challenge –Municipal dat...
So What happened when Public Data              was made accessible on-line?HospitalEvaluations                            ...
Performance Data e-PublishingBenefits   Consumers                                       Gov’t Staff    ◦ Better decision...
How did Dept of Education attract fundingfor Education Innovation research withoutadditional tax dollars?   Problem –    ...
How have Public Agencies beenable to expand their monitoringand inspections capabilities?                                 ...
Has the public participated in “realagency direction-setting?   DHS -- Collected input for the 4    year Strategy Plannin...
Participation sounds nice, but whatabout in a real crisis?   Haiti crisis response   Ushahidi pioneered an    Open Map t...
Paired share exercise–Is there a business challenge you face thatcould benefit from more innovativeparticipation, collabor...
AgendaBy the end of this presentation you will have a better sense of:  1. Break out Innovations in the Public Sector  2. ...
What % of large projects fail tomeet their original targets?   0-10%                                          Root Cause...
Research on Effective Large Organizational Transformation (Not Just Government) (source: McKinsey Transformation Study)Per...
Research on Effective Large Organizational Transformation (Not Just Government) (source: McKinsey Transformation Study)Per...
Sustainable Results depends on Human Capacity-Building (source: McKinsey Transformation Study)PerformanceResults          ...
Innovation Mgmt Principle – (Not just Government) Sustainable Results depends on Human Capacity-Building (source: McKinsey...
What Motivates Us?                                      / ASTD Presentation by Michael Lennon - Smarter, Better, Surprisin...
Paired shared exercise on video     Top employee motivators      when financial security is satisfied are:      ◦ Autonom...
Performance Results                                           Engaging staff….                                            ...
PUBLIC Employee Satisfaction = Citizen Satisfaction                                      /                                ...
Google’s CEO Management Video   I don’t manage… really.                                           /      ASTD Presentatio...
AgendaBy the end of this presentation you will have a better sense of:  1. Break out Innovations in the Public Sector  2. ...
How to Get Started – Put People first when you solve a problem   WHAT                 WHO                 Type of         ...
Sparking and sustaining InfluencersEngaging for Commitment (Purpose)   Benefits        Working with Boundaries (Autonomy) ...
Share your stories•   Share your stories    ◦ World Bank –    ◦ Strong resistance to IT innovation    ◦ “We’re busy doing ...
Paired shared exercise What is a learning story from today (or  the conference) that you want to share  back home? Share...
Expect Disagreement   Behavioral Research on Monkeys                      /   “Techie Term” - Learned Helplessness
In Summary– Share your stories– Ask “Why Not?”– Dare to Live a life that is/ self-directed, growing in  mastery and contri...
Questions•   Michael Lennon•   MLennon123@gmail.com (michael.lennon@adlenn.com)•   202-246-6865•   @mlennon123            ...
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Smarter, Better, Surprising Gov - ASTD Int'l conf presentation by Michael Lennon

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  • -Understand the top mission benefits available from open, participatory government and be able to make a case for action in your organization <Check>-Understand key disruptive trends affecting internal management practice and prepare for mindset challenges you will need to address <check>-Build skill at diagnosing collaborative and competing interests of key influencers and stakeholders -Learn to use an innovative and participatory diagramming technique, so you drive forward with a clearer understanding of what is politically feasible in your sphere of action.
  • $32 million invested in OGDOne project – Federal IT scorecard overhaul has generated $3billion in cost savings Every federal IT project greater than XX
  • -Understand the top mission benefits available from open, participatory government and be able to make a case for action in your organization <Check>-Understand key disruptive trends affecting internal management practice and prepare for mindset challenges you will need to address <check>-Build skill at diagnosing collaborative and competing interests of key influencers and stakeholders -Learn to use an innovative and participatory diagramming technique, so you drive forward with a clearer understanding of what is politically feasible in your sphere of action.
  • -Understand the top mission benefits available from open, participatory government and be able to make a case for action in your organization <Check>-Understand key disruptive trends affecting internal management practice and prepare for mindset challenges you will need to address <check>-Build skill at diagnosing collaborative and competing interests of key influencers and stakeholders -Learn to use an innovative and participatory diagramming technique, so you drive forward with a clearer understanding of what is politically feasible in your sphere of action.
  • Smarter, Better, Surprising Gov - ASTD Int'l conf presentation by Michael Lennon

    1. 1. /Presented at ASTD International Conference & Expo –Orlando, Florida WHAT WHO Type of Methods VOICE OF Business Communitie Relationship &/or Tools CUSTOMER Benefit? s Involved? Sought? for is measured Innovating? where? Michael Lennon •MLennon123@gmail.com 202-246-6865 •http://www.linkedin.com/in/mikelennon
    2. 2. Michael Lennon Chief Innovation Officer, Adlenn World Bank, IBM, PriceWaterhouse Economist / Innovation Management /Mission – to equip public managers for participatory innovation • MLennon123@gmail.com (michael.lennon@adlenn.com) • 202-246-6865 • http://www.govloop.com/group/smarterbetteropengovernment • http://www.linkedin.com/in/mikelennon
    3. 3. AgendaBy the end of this presentation you will have a better sense of: 1. Break out Innovations in the Public Sector 2. Research into Motivation and Performance / 3. Clarifying next steps and getting into action ASTD Presentation by Michael Lennon - Smarter, Better Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    4. 4.  What was Obama’s first Executive Act? / ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    5. 5. Memo on Transparency and Open Government  Open Gov. Directive, specific roadmap for agencies 1. Open Data / 2. Open Doors 3. Participatory Policymaking TRANSPARENCY 4. Interdisciplinary Public Planning COLLABORATION 5. Dedicated Executive PARTICIPATION 6. <Agency.gov>/OPEN 7. Master Plan with Flagship Project(s)Source: www.GOOD.IS/infographics & www.govloop.com
    6. 6. Name a public sector project with an ROI of10,000%?
    7. 7. How did a Future US CIO turn an administrative nightmareinto an organizational learning event? Challenge –Municipal data  Results fragmented across different ◦ 47 software applications in agencies and under-utilized 30 days valued at Participatory Solution – Hold $2,300,000 of software contest for the most innovative developer time. applications /  Buzz Who– Developers, Students, ◦ an additional 230 ideas and Media, Public-at-large, Staff 5500 votes on those ideas, $50K initial investment as well as, produced… ◦ 450+ blog posts, radio and video interviews ◦ Conversations across the agencies
    8. 8. So What happened when Public Data was made accessible on-line?HospitalEvaluations / Mashup Google Maps ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    9. 9. Performance Data e-PublishingBenefits Consumers  Gov’t Staff ◦ Better decision support ◦ Greater Influence and ◦ Convenience responsiveness from regulated industry / ◦ More effective Sofware Development dissemination of Industry information ◦ New e-business models around public information services (“infomediaries”) ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    10. 10. How did Dept of Education attract fundingfor Education Innovation research withoutadditional tax dollars? Problem –  Benefits for Applicants ◦ more grant requests than ◦ Consideration for funding available funding from additional sources ◦ Not all high-quality requests can be funded /  Benefits for Funders Transparent innovation ◦ more choices to fund ◦ Created a secondary e-marketplace where high-quality non-winning  Benefit for Dept of Ed. applications could be ◦ More innovation funding reviewed by private ◦ Fewer gaps / funders duplications in innovation portfolio ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    11. 11. How have Public Agencies beenable to expand their monitoringand inspections capabilities? Crowdsourcing (e.g. parking and potholes) / IMPACT –INSPECTION COSTS ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    12. 12. Has the public participated in “realagency direction-setting? DHS -- Collected input for the 4 year Strategy Planning process, through 3 separate 1-week on- line events: ◦ 1st Week - learning to speak to Non-specialists (Fail?) / ◦ 2nd Cycle – Engaging those remaining in deeper inquiry ◦ 3rd Cycle – Real re- prioritization and influencing of strategic imperatives IMPACT –CREDIBILITY & Social Knowledge
    13. 13. Participation sounds nice, but whatabout in a real crisis? Haiti crisis response Ushahidi pioneered an Open Map to capture requests (txt, tweet, email, etc…) and place on a map / Large-scale autonomous self coordination outperforms the command & control response in the critical first days. Crisis-mapping now a standard practice (disasters, social and political events) IMPACT – Coordination & Engagement of 3rd party Resources
    14. 14. Paired share exercise–Is there a business challenge you face thatcould benefit from more innovativeparticipation, collaboration or transparency? ◦ Strengthen consumer decision-making and industry oversight (Health Data) ◦ Innovation contests / ◦ Crowdsourced inspection / Funding ◦ Better performance visibility across major programs ◦ Engaging external resources towards the mission (Ed grants) ◦ Crowd-coordination (Haiti) ◦ Participatory Decision-making
    15. 15. AgendaBy the end of this presentation you will have a better sense of: 1. Break out Innovations in the Public Sector 2. Research into Motivation and Performance / 3. Clarifying next steps and getting into action ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    16. 16. What % of large projects fail tomeet their original targets? 0-10%  Root Cause – 10-25% not technology or 25-50% process, but breakdowns in 50-75% / Leadership and/or 75-90% communications 90-100%  Overconfidence in current Planning methods? ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    17. 17. Research on Effective Large Organizational Transformation (Not Just Government) (source: McKinsey Transformation Study)PerformanceResults / Initial Preparation Part 1 Time ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    18. 18. Research on Effective Large Organizational Transformation (Not Just Government) (source: McKinsey Transformation Study)PerformanceResults / Change Initial Initiative Preparation (Innovation) Part 1 Time ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    19. 19. Sustainable Results depends on Human Capacity-Building (source: McKinsey Transformation Study)PerformanceResults Performance driver Improvement due to changed mindsets, behavior and skills / Change Initial Post Initiative Initiative Preparation Sustainability (Innovation) Part 1 Time ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    20. 20. Innovation Mgmt Principle – (Not just Government) Sustainable Results depends on Human Capacity-Building (source: McKinsey Transformation Study)PerformanceResults Performance driver Improvement due to changed mindsets, behavior and skills / Improvement due to Management Systems Improvement due to Operating system (includes most technology) Change Initial Post Initiative Initiative Preparation Sustainability (Innovation) Part 1 Time ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    21. 21. What Motivates Us? / ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    22. 22. Paired shared exercise on video  Top employee motivators when financial security is satisfied are: ◦ Autonomy – Being self directed ◦ Mastery – Getting better at area of interest (and recognized) ◦ Purpose – Making a difference in one’s community; Purpose / drives employees more passionately and wisely than profit  (1 Minute each)  What might work look like if your organization’s goals was to make every employee more autonomous, driven to mastery and acting out of purpose?Source: Harvard Behavioral Economist D. Pink, Drive.
    23. 23. Performance Results Engaging staff…. ◦ with BOTH the overall mission, as well as, customers / stakeholders /  outperform by 3.4 to 1 (340% better) ◦ If excel at ONLY ONE of these two forms of engagement  outperform those who do not by a factor of 1.7 to 1.(70% better)Source: Harvard Business Review & Gallup
    24. 24. PUBLIC Employee Satisfaction = Citizen Satisfaction / Part 1Source: Canadian Treasury Citizens Services Study –http://www.tbs-sct.gc.ca/rp/pstc-eng.asp
    25. 25. Google’s CEO Management Video I don’t manage… really. / ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    26. 26. AgendaBy the end of this presentation you will have a better sense of: 1. Break out Innovations in the Public Sector 2. Research into Motivation and Performance / 3. Clarifying next steps and getting into action ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    27. 27. How to Get Started – Put People first when you solve a problem WHAT WHO Type of Methods VOICE OF Business Communitie Relationship &/or Tools CUSTOMER Benefit? s Involved? Sought? for is measured Innovating? where?– Business problem to address? / Mission Benefit to fulfill? /– Communities to be engaged?– Relationship type to develop?– Methods &/or Tools for innovating?– Where to capture the “voice of the customer”? ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    28. 28. Sparking and sustaining InfluencersEngaging for Commitment (Purpose) Benefits Working with Boundaries (Autonomy) Clear / Stakeholders Key Assumptions Restoring Performance Committed Surfaced (Mastery) Rules for Continuous Continuous Learning Performance breaking 360 Feedback Priorities rules written ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    29. 29. Share your stories• Share your stories ◦ World Bank – ◦ Strong resistance to IT innovation ◦ “We’re busy doing more/important things” Stephen Denny - Springboard Story ◦ Illustrates a solution concretely ◦ Asks “Why aren’t we doing this?” ◦ MAKE award 5 years later ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    30. 30. Paired shared exercise What is a learning story from today (or the conference) that you want to share back home? Share it with you partner using the / following format: ◦ Problem being experienced ◦ How the problem is be addressed elsewhere ◦ Why not us?... ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    31. 31. Expect Disagreement Behavioral Research on Monkeys / “Techie Term” - Learned Helplessness
    32. 32. In Summary– Share your stories– Ask “Why Not?”– Dare to Live a life that is/ self-directed, growing in mastery and contribution ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    33. 33. Questions• Michael Lennon• MLennon123@gmail.com (michael.lennon@adlenn.com)• 202-246-6865• @mlennon123 /• Current Blog http://www.govloop.com/group/smarterbetteropengovernment (Future Blog - http://smartopengov.org/)• http://www.linkedin.com/in/mikelennon ASTD Presentation by Michael Lennon - Smarter, Better, Surprising Government •MLennon123@gmail.com / 202-246-6865 / http://www.linkedin.com/in/mikelennon
    34. 34. Back up /
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