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Provide On-Demand, Real World Load Testing to Your Customers — Become a Gomez Partner Today …

Provide On-Demand, Real World Load Testing to Your Customers — Become a Gomez Partner Today

Do you know that 57% of application problems are found outside the corporate environment, by actual customers and prospects?

Can your customers accurately test and measure end-user experience across geographies and locations under load?

Are you testing your customer’s applications from outside the firewall to find problems anywhere in the application delivery chain?

Can your customers see the impact of 3rd party content and services, such as CDNs, ISPs, ecommerce components on their web applications performance?

Ensuring great experiences for today’s rich and complex Web 2.0 applications requires a new approach to performance testing. Forrester Research calls it “Realistic Performance Testing” — easy to use, delivered on-demand, and able to identify and resolve problems that behind-the-firewall testing tools miss.

You can review these slides and find out more about Gomez’s Realistic Performance Testing Solutions, and learn how to drive more professional service revenue while delivering greater value to your customers as a valued Gomez Partner.

As a Gomez Partner you’ll have the tools necessary to solve the quality assurance challenges posed by today’s rich internet applications.

Become a valued Gomez Partner to
•Drive consulting revenue for test definition, script development, test execution and analysis, and problem resolution services
•Complement existing inside the firewall testing offerings, by providing realistic testing from an “outside-in” end-user perspective
•Differentiate yourself by offering the only solution that tests and measures from 100,000+ real user desktops
•Gain real-time performance insight when end-users’ experience degrades under load to offer more value to your customers
•Help your customers quickly identify and resolve critical Web application performance issues across the entire application delivery chain

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  • Key themes:Gomez covers the globe with the most comprehensive testing networkWe are where your customers areTalk trackThis is a visual depiction of our global testing network.You can see where our Backbone and Last Mile testing locations are.Our Last Mile locations literally span the globe and allow you to test and monitor from any significant location in the world. And it’s growing every day.You can use these for a combination of monitoring and load testing.You can’t see the locations for the virtual test bed because it’s virtual – i.e. location independent.
  • Key themes:Gomez can be very helpful with key projects (as well as ongoing testing and monitoring)Talk trackGomez can be very helpful with a number of projects that also span the ebiz/marketing teams, IT operations, and App Dev/QA. Do you have plans for any of these projects? Do you have any of these concerns? Most companies do… and Gomez can help.Note to the speaker:Don’t go over every item on this slide – the intent is to show a list of possible projects to see if any of them are on your audience’s current radar screen, and to let them know that Gomez can be helpful in all of them. Many people would not think of Gomez for these projects, but we can be valuable in them.
  • Key themes:Three main things differentiate Gomez from the othersWe cover the entire Web application delivery chain – from browser to data center – so you can find and fix the broadest set of issuesWe provide a single, integrated platform to provide you the lowest total cost of ownershipThe most self-service control and flexibility so you can adapt the use of the platform to your changing business needsTalk trackThree main things make Gomez unique.1. We cover the entire Web application delivery chain – from browser to data center. Because our offering tests and monitors all the way from your real-users’ browsers through the many layers of the app delivery chain to your data center, we cover the entire app delivery chain. The Gomez Last Mile covers 100K+ testing locations around the world, more than any other alternative. This allows you to find and fix the broadest set of issues so you can ensure your web application runs optimally.2. We provide a single, integrated platform. The Gomez platform provides a common set of processes and tools for Web, streaming, and mobile applications. This allows you to leverage your expertise across this variety of applications, and to pinpoint problems faster through a common set of diagnostics. A highlight of the platform is our “record once, playback anywhere” strategy that allows you to record a test script and play it back across multiple browsers, locations, or use cases (e.g., load testing and monitoring). This provides you with the lowest total cost of ownership3. The most self-service control and flexibility.With Gomez, you are in control.Our on-boarding program ensures you understand how to take advantage of the Gomez Platform to meet your specific business needs. We’ll ensure you ramp up to speed quickly and know how to fully leverage the platform. Any time you need professional guidance, support, or assistance, Gomez is always available to help. The Gomez self-service SaaS portal allows you to create, schedule, and run your own tests, entirely on your own. You’ll decide which tests to create, when to run them, how often, and from what locations, without having to call Gomez. Our consumption-based pricing model allows you to decide which parts of the platform you want to use at any particular time. Together, this allows you to adapt the use of the Gomez platform to your changing business needs.
  • Transcript

    • 1. Provide On-Demand, Real World Load Testing to Your Customers
      Robb Corduck, Channel & Alliances Manager
      Marina Gil-Santamaria, Product Marketing Manager
    • 2. Agenda
      Who is Gomez
      Reality Load Overview – Load testing from the end user perspective
      The Services Opportunity for Partners
      Partnering with Gomez
      QA
    • 3. Gomez
      We help organizations deliver quality experiences to their Web and mobile users
      Optimal performance and availability
      Quality operation across all users, browsers, devices, and geographies
      Rapid issue notification with actionable diagnostics
      Insight into how these issues affect your business (revenue, brand, cost)
      SaaS Platform
      • No installation
      • 4. Rapid startup & payback
      • 5. World’s most comprehensive testing network (100K+ testing locations)
      2,500+ Customers Worldwide
      • 1,250+ enterprise customers
      • 6. 1,250+ SMB customers
      • 7. 12 of top 20 US sites
      Solid Business Performance
      • Five consecutive years double digit revenue growth
      • 8. 44% revenue growth 2008
      • 9. Offices worldwide
      Recognized as Industry Leader
      • Forrester: “The leader in Web Experience Management”
      • 10. Gartner: “A cool vendor”
    • Gomez Customers
      FinancialServices
      Media
      Entertainment
      High Tech
      Retail
      Travel
      Other
      1,250 Enterprise customers
      5,000Entry/viralcustomers
      1,250SMB customers
      12of the top 20 visited US sites
    • 11. Gomez Network: The World’s Most Comprehensive Performance and Testing Network
      Backbone
      Virtual Test Bed
      Gomez Last Mile
      Web Performance Management and Load Testing 100+ locations
      Cross-Browser Testing 500+ browser/OS combo’s
      5,000+ supported devices
      Web Performance Management and Load Testing 100,000+ locations
    • 12. Agenda
      Who is Gomez
      Reality Load Overview – Load testing from the end user perspective
      The Services Opportunity for Partners
      Partnering with Gomez
      QA
    • 13. The Challenge of Delivering Quality Web Experiences
      Traditional testing: “OK”
      …user is NOT happy
      The Web Application Delivery Chain
      3rd Party/Cloud Services
      Browsers and devices
      Users
      Users
      Local ISP
      Load Balancing
      Load Balancing
      Web Servers
      Web Servers
      App Servers
      App Servers
      Internet
      DB Servers
      DB Servers
      MajorISP
      Mobile Carrier
      Storage
      Storage
      Mobile Components
      Mobile Components
      Content DeliveryNetworks
      Traditional zone of control
    • 14. The Web Application Delivery Chain
      • Inconsistent geo performance
      • 15. Bad performance under load
      • 16. Blocking content delivery
      • 17. Incorrect geo-targeted content
      • 18. Network peering problems
      • 19. Bandwidth throttling
      • 20. Inconsistent connectivity
      • 21. Poorly performing JavaScript
      • 22. Browser/device incompatibility
      • 23. Page size too big
      • 24. Too many objects
      • 25. Low cache hit rate
      • 26. Configuration errors
      • 27. Application design issues
      • 28. Code defects
      • 29. Insufficient infrastructure
      • 30. Network peering problems
      • 31. Outages
      • 32. Network resource shortage
      • 33. Faulty content transcoding
      • 34. SMS routing / latency issues
      • 35. Configuration issues
      • 36. Oversubscribed POP
      • 37. Poor routing optimization
      • 38. Low cache hit rate
      The Challenge of Ensuring Quality Web Experiences
      Traditional testing: “OK”
      …user is NOT happy
      Traditional zone of control
      Zone of customer expectation
      Zone of customer expectation
    • 39. Web Performance Matters
      Average impact of 1 second delay in response time for Web users
      Customer Satisfaction
      Page Views
      Conversions
      • Lost revenues*
      • 40. Brand damage
      • 41. More support calls
      • 42. Increase costs
      • 43. LOB dissatisfaction with IT
      *Online business doing $100K/day = $2.5M/year in lost revenue
    • 44. What Features Should a Realistic Web Performance Testing Platform Have? It Should:
      Test from the end user’s point of view
      Different locations
      Different browsers
      Different loads
      Different tasks
      Be easy for developers, testers and business people to use.
      Identify and resolve problems along the entire web application delivery chain.
      *Source: Achieving Peak User Experiences — Performance Testing in an Agile Web 2.0 World : Forrester’s Senior Analyst, Mike Gualtieri, and Gomez’s CTO, Imad Mouline
    • 45. Gomez Reality Load XF: On-Demand Realistic Load Testing from Browser to Data Center
      Backbone
      Last Mile
      Real-world load
      Find user experience breaking points
      Accurately measure response time
      High volume load (HTTP, Browser)
      Find infrastructure breaking points
      Define capacity headroom
      100,000+ consumer- grade desktops
      168+ countries
      2,500+ ISPs
      Major mobile carriers around the globe
      100+ commercial-grade nodes & data centers
    • 46. Reality Load Geographic Perspective Finds Critical Problems Undetectable with other Solutions
      Only 11 error total out of 60,000+ transactions
      Page response time stayed under 4 seconds, outside of one brief blip
      A major hotel chain was planning a major marketing campaign in 3 key regions: Las Vegas, New York & Los Angeles, and they wanted to load test prior to launch. By traditional load testing standards, the test passed.
      Reality Load Geographic Perspective showed another story thought
    • 47. Problem identified: A large number of measurements were greater than 4 seconds for key geographies (NY). These findings spurred a code tune and content deployment to a CDN to reduce response time variations across geographies. Overall response times was improved by 2+ seconds
      Reality Load Geographic Perspective Finds Critical Problems Undetectable with other Solutions cont.
    • 48. Reality Load Identifies Infrastructure-related Issues
      Test 1: Old Firewall (Benchmark)
      • Users ramp up, and the firewall supported over 2,500 transactions per second.
      Test 2: New Firewall
      • Users ramp up, but the transaction rate bottlenecks at 1,000 per second.
      • 49. Response times for users climb  Validation for new firewall failed, bottleneck detected
      A financial services organization had deployed new hardware, and they wanted to ensure that they would deliver quality Web experiences under load. Problem identified The new firewall was only licensed for 1,000 transactions per second
    • 50. Reality Load Detects External Errors or 3rd-party SLAs Violations
      The transaction rate increases and then falls off as response times climb
      The load increases throughout the test
      Errors are seen, all on a 3rd party object
      An e-retailer had just selected a new third-party provider, and they wanted to verify overall application performance under load. Problem identified  3rd party hardware was insufficient for overall demands on the application, and based on SLA agreement, 3rd-party provider had to increase hardware and improve performance to get paid.
    • 51. Reality Load Detects External Errors or 3rd-party SLAs Violations (continued)
      Problem identified  Error with an external redirect (configuration error that was handling a simple redirect as 6 steps)
    • 52. What Makes Gomez Reality Load XF Unique
      On-demand
      • Agile, responsive and timely testing
      • 53. No need for large testing infrastructure investments
      • 54. Flexible scheduling and usage
      Real world
      • Last Mile testing from where your customers are
      • 55. Combines high volume and real browser load
      • 56. Self-service and managed-service options
      Browser to data center
      • Find and resolve problems across the entire Web application delivery chain
      • 57. See impact of 3rd parties
      • 58. World’s largest load testing network reach
    • Agenda
      Who is Gomez
      Reality Load Overview – Load testing from the end user perspective
      The Services Opportunity for Partners
      Partnering with Gomez
      QA
    • 59. What Projects Can Gomez Help With?
    • 60. Reality Load Complements Existing Load Test Tools
      Traditional Load Testing Tools
    • 61. External Load Test Service Opportunities
      Organizations lack the time, skill and expertise to:
      Create a solid load testing methodology
      Script web applications including complex Web 2.0 apps
      Execute load tests within aggressive QA / and launch schedules
      Expertly interpret and analyze test result data
      Conduct root cause analyses based on test results
      Implement proper changes to ensure a quality performance
    • 62. Partnering Success Story -
      Challenge:
      Customer purchased Super Bowl ad and has less than 2 weeks to make switch to new hosting infrastructure and validate that the site can handle the anticipated end-user traffic to be generated by the high-profile ad.
      Opportunity:
      Customer lacked time and expertise to set-up, run and analyze a load test in a self-service manner. Also, with time so short, they needed a solution that could dial up load testing in near real-time
      Partner Managed Test Plan:
      Develop a test plan to simulate expected volume of site traffic
      Create a series of load tests to provide run-up tests and longer duration load tests
      Script user interactions with the C4G.com website
      Execute a series of tests, tweak performance and re-execute over 2 days
      Results:
      Partner ran a series of short and medium duration load tests
      Identified a load-balancer configuration issue with the hosting vendor prior to site launch
      After correcting the issue, confirmed that C4G could handle the expected user traffic
      The site performed well and delivered a quality user experience during and after the Super Bowl
      Partner billed for 5 days of pro services
    • 63. Agenda
      Who is Gomez
      Reality Load Overview – Load testing from the end user perspective
      The Services Opportunity for Partners
      Partnering with Gomez
      QA
    • 64. Benefits of Partnering with Gomez
      Best-in-Class Solutions
      Gomez is a leader in outside the firewall load testing & user experience monitoring
      SaaS Suite of testing tools
      Eliminates need for expensive hardware
      No software to be installed
      Create and launch load tests in under 15 minutes
      Training & Methodology Resources
      Gomez Partner Portal
      On-Line Training & Gomez University
      Partner Certification Training
      Professional Services Methodologies & Best Practices
      Utilize Gomez load test data to identify additional web application optimization projects
      Revenue Opportunities
      Resell Margins or Referral Commissions
      Professional Services
    • 65. Gomez Solution in Review
      Covers the entire Web application delivery chain – from browser to data center
      • Over 100K+ global testing locations,including the Gomez Last MileTM
      • 66. Find and fix the broadest set of issues
      • 67. Web 2.0 technologies
      • 68. Understand 3rd party impact on performance
      A single, integrated platform
      • Extend your load testing capabilities
      • 69. Understand real-user experience
      • 70. Low total cost of ownership
      The most self-service control and flexibility
      • Rapid on-boarding and professional guidance
      • 71. On-demand test creation, provisioning, usage
      • 72. Consumption-based pricing
      • 73. Adapts to your changing business needs
      • 74. Reduce Cap Ex through SaaS
      Backbone
      Virtual
      Last Mile
      Real User
      Private
      EASY
    • 75. Agenda
      Who is Gomez
      Reality Load Overview – Load testing from the end user perspective
      The Services Opportunity for Partners
      Partnering with Gomez
      QA
    • 76. Putting the Pieces Together
      Questions & Answers
      To find out more about becoming a Gomez Partner:
      (781) 698-2317
      gomezpartners@gomez.com
      http://www.gomez.com/partners/application/

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