Golden Gate BPO Solutions, Miami, Florida Contact Center Location. 85 English, Spanish, and bilingual multi-channel call center workstations

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Golden!Gate!BPO!Solutions!
Miami,!Florida!
Cipher!Alliance!

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Resource"
"Perspective"
Relationships"
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Golden!Gate!BPO!Company!Overview!
Founded!in!2006,!Golden!Gate!BPO!Solutions!provides!multiAchannel!contact!center,!customer!
engagement!and!business!process!outsourcing!services!on!behalf!of!its!clients.!
We!have!a!passionate!team!and!innovative!approach!that!allows!us!to!deliver!small!and!large!
scale!high!touch!outsourcing!solutions,!enhancing!each!stage!of!the!customer!relationship!
management!life!cycle!to!acquire,!retain!and!support,!grow!and!optimize!customer!
relationships.!
Our!customer!engagement!centers!are!located!in!the!United!States,!Dominican!Republic,!Belize,!
and!the!Philippines,!from!which!we!offer!multiAlingual!voice,!email,!web!chat,!social!media,!
backAoffice,!online!help!desk!and!automated!support.!
In!addition,!we!provide!strategic!consulting,!legal,!and!advisory!services!for!many!clients!
spanning!business!and!operational!improvement!and!restructuring,!financial!analysis!and!
planning,!technology!procurement!and!implementation,!and!sales,!marketing!and!brand!
enhancement.!
Golden!Gate!BPO!Solutions!helps!organizations!to!define!and!produce!extraordinary!customer!
engagement!strategies!and!business!results.!!Our!work!provides!increased!customer!loyalty!and!
superior!results!for!our!clients.!
Our!real!value!is!in!who$we$are!not!just!in!what!we!do.!!Whether!our!engagement!is!strategic!or!
operational,!we!make!things!happen.!!We!enable!people!to!bring!out!the!best!in!themselves!in!
even!the!most!difficult!situations!and!we!do!what!it!takes!to!get!results.!!
The!leadership!team!consists!of!finance!and!legal!specialists,!operational!experts,!and!customer!
engagement!strategists.!We!understand!the!strategic!and!operational!challenges!many!clients!
face!and!have!the!knowledge!and!breadth!of!experience!to!help!them!succeed.!!In!addition!to!
our!experience!and!insight,!our!team’s!real!expertise!lies!in!how!we!apply!it!and!what!drives!us!
every!single!day!A!our!commitment!to!always!be!a!resource,!understand!your!needs,!provide!
transparent!advice!and!take!actions!centered!by!perspective!(based!on!our!own!successes!and!
failures)!and!forging!lifeAlong!personal!and!business!relationships.!
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Cipher!Alliance!Overview!
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85"Workstations"
"English"
Bi;Lingual"
Multi;Channel"
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Cipher"Alliance"is!a!global!Business!Process!Outsourcing!(BPO)!and!Call!Center!services!
organization!headquartered!in!Miami,!Florida.!We!have!been!in!operation!since!2007.!!Cipher!
Alliance!has!established!its!value!proposition!not!as!a!service!provider!but!rather!as!a!client!
partner.!!
Committed!to!operational!excellence!and!offering!our!partners!customized!solutions!
designed!with!their!requirements!in!mind,!Cipher!Alliance!offers!an!innovative!delivery!
approach,!a!strong!design,!implementation!and!management!team!as!well!as!continuous!
process!improvements!utilizing!industry!benchmarks!and!advancements!
At!Cipher!Alliance!we!are!able!to!work!efficiently!through!so!many!market!segments!because!
we!pay!close!attention!to!the!details.!!We!know!full!well!that!no!one!understands!your!
business!better!than!you!do.!!So,!we!listen!to!you.!!We!combine!your!experience!with!ours!to!
provide!solutions!that!draw!from!both!of!our!areas!of!expertise.!!With!this!confluence!of!
experiences!each!program!is!rooted!in!a!base!of!successful!histories!to!draw!from!to!
overcome!any!challenges!that!may!appear.!
Cipher!Alliance!Contact!Center!Snapshot!
• Founded!in!2007!to!Sell,!Service!and!FullyASupport!its!Own!Mobile!Products!and!Services!
• Capacity!of!85!Multichannel!Workstations!(24/7!Operations)!located!in!MiamiADade!County!
• Highly!Educated!English,!Spanish!and!BiAlingual!USABased!Workforce!
• Operational!Efficiencies!Enhanced!by!Customized!Technology!Tools!and!Solutions!
• InAHouse!IT!and!Software!Development!Professionals!
Management!
• HandsAOn!Group!with!Expertise!in!Network!Engineering,!Sales,!Marketing,!Finance!and!Operations!
• Experience!Managing!all!Stages!of!the!Customer!LifeACycle!–!Sales,!Service,!Loyalty!and!Retention!
• Strong!Emphasis!on!Team!Building!and!Dynamic!Culture!to!Provide!Best!in!Class!Service!

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Miami!is!the!only!U.S.!city!to!have!been!planned!by!a!woman.!Julia!Tuttle,!a!Clevelander,!arrived!there!in!1891!and!bought!several!hundred!acres!
on!the!bank!of!the!Miami!River.!She!convinced!New!York!financier!Henry!M.!Flagler!of!the!area's!vast!potential!and!persuaded!him!to!extend!his!
Florida!East!Coast!Railroad!to!Miami!in!1896,!the!year!the!city!was!incorporated.!Flagler!dredged!Miami!Harbor,!built!the!renowned!Royal!Palm!
Hotel,!and!promoted!the!area!as!a!winter!playground.!Tourists!flocked!there,!and!by!1910!the!city!was!a!thriving!recreational!area.!It!experienced!a!
monumental!population!boost!during!the!1960s,!when!about!260,000!Cuban!refugees!arrived!on!its!shore.!They!made!a!great!impact!on!Miami,!
which!is!now!a!bilingual!metropolis.!
Miami!is!an!international!banking!and!finance!center!and!has!the!greatest!concentration!of!international!and!Edge!Act!banks!(banks!making!only!
foreign!loans!and!deposits)!in!North!America;!these!constitute!a!major!employment!base.!Greater!Miami!has!a!highly!diversified!economy!with!
numerous!multinational!and!Fortune!500!companies.!It!is!a!national!leader!in!biomedical!technology,!and!the!health!care!sector!is!a!major!industry.!
Greater!Miami!is!also!part!of!an!area!known!as!the!Computer!Coast!of!Florida,!and!its!growing!technologies!include!computers,!electrical!
engineering,!and!plastics!manufacturing.!
Miami!is!one!of!the!world's!leading!yearAround!resort!centers.!The!city!is!a!major!transportation!hub,!and!the!port!of!Miami!is!the!world's!largest!
cruise!port!and!a!major!seaport!for!cargo.!The!famous!island!resort!of!Miami!Beach,!incorporated!in!1915,!is!connected!to!Miami!by!four!
causeways.!
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Miami,&Florida&Overview!
Copyright*2015#Golden#Gate#BPO#Solutions,#LLC!

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Golden!Gate!BPO!Solutions,!LLC!
The!Bell!Tower!at!Weston!Town!Center!
1792!Bell!Tower!Lane!
Weston,!FL!33326!
888A501A8368!
www.GoldenGateBPO.com!