The 5 Personas of
Customer Feedback
To get the most wholistic view
of your customers’ experience, you
must obtain feedback...
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Customer Feedback Persona's

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To get the most holistic view of your customers' experience, you must obtain feedback from as many of them as possible; but not every customer is the same..... These customer feedback personas can help you identify ways to motivate each of the different personas. Local Viewpoints identified 5 different kinds of people and we've tailored our tools to extract more insights from each persona in different ways.

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Transcript of "Customer Feedback Persona's"

  1. 1. The 5 Personas of Customer Feedback To get the most wholistic view of your customers’ experience, you must obtain feedback from as many of them as possible; but not every customer is the same... So how do we effectively collect feedback from so many customers? Local Viewpoints has identified 5 different kinds of people, and we’ve tailored our tools to appeal to each. Innovator Advocates Protector Negative Ninny Gamer Advocates The advocates recommend Local Viewpoints allows their favorite business to your customers to speak their friends, especially if the on your behalf with just process is simple. the click of a few buttons. Suggestions? Innovator The innovator wants to share Local Viewpoints provides you their ideas with you, and you with a modern mobile suggestion should listen! Their thoughts box, allowing you to improve could improve your business the things customers care about. SLOW WAT CONS CH FOR T INFOR RUCTIVE MATIO N Negative Ninny The Negative Ninny likes to identify Local Viewpoints tools continues the one or two faults in your to probe for areas of dissatisfaction, business, yet still recommends identifying customers at risk. your business to friends. SHERIF Protector The protector needs to tell you Local Viewpoints’ structured and the world about their reviews and real time alerts precieved poor experience reduces the negative impact of with your business. a protectors feedback. Win $100 ! L L L L $100 L Let’s Play Gamer The gamer wants to win some Local Viewpoints offers a money. They will give you $100 monthly sweepstakes to feedback if you give them a give the gamer that extra perk. chance to try their luck.

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