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Strategies for an Efficient & Highly-Effective Support Organization

by on Feb 01, 2010

  • 4,718 views

Best practices and proven strategies for improving first-contact resolution, customer satisfaction and resolution ownership by optimizing existing resources.

Best practices and proven strategies for improving first-contact resolution, customer satisfaction and resolution ownership by optimizing existing resources.

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Strategies for an Efficient & Highly-Effective Support Organization Strategies for an Efficient & Highly-Effective Support Organization Presentation Transcript