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The Complete Guide to Purposeful Customer Support Practices

by on Oct 02, 2012

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This guide outlines the path to an aligned service strategy. Topics include how to structure to support and govern people, and how to integrate processes and tools with a balanced performance ...

This guide outlines the path to an aligned service strategy. Topics include how to structure to support and govern people, and how to integrate processes and tools with a balanced performance scorecard. This guide is written by McGarahan & Associates and is for support and service desk managers and executives.

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The Complete Guide to Purposeful Customer Support Practices The Complete Guide to Purposeful Customer Support Practices Document Transcript