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HDI Research Corner: An In-Depth Look at Multi-Channel Support

by on Jan 18, 2013

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By analyzing data collected by the 2012 HDI Support Center Practices & Salary Survey, HDI Research Corner takes an in-depth look at the use of multiple channels for creating support tickets and the ...

By analyzing data collected by the 2012 HDI Support Center Practices & Salary Survey, HDI Research Corner takes an in-depth look at the use of multiple channels for creating support tickets and the changes in practice from the previous year. The data,
collected from April to July 2012, includes 875 responses from support professionals representing technical support centers across more than thirty industries.

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HDI Research Corner: An In-Depth Look at Multi-Channel Support HDI Research Corner: An In-Depth Look at Multi-Channel Support Document Transcript