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Confessions of a Support Center Professional

by on Aug 03, 2012

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This paper explores simple ways that support managers can dramatically improve performance, ranging from the latest technology, support channels, management practices, and more. Based on ...

This paper explores simple ways that support managers can dramatically improve performance, ranging from the latest technology, support channels, management practices, and more. Based on Supportindustry.com survey research, industry best practices, and recent advances in support technology, this white paper will help you form a knowledgeable game plan to improve your contact center.

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Confessions of a Support Center Professional Confessions of a Support Center Professional Document Transcript