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An Actionable Game Plan for Effective Support Teams

by on Aug 03, 2012

  • 995 views

Your agents have a great deal to tell you about how to create a better support center, in every dimension of your operations - from morale and turnover to long-term strategic direction. Let's boil ...

Your agents have a great deal to tell you about how to create a better support center, in every dimension of your operations - from morale and turnover to long-term strategic direction. Let's boil down this view of the world into an actionable game plan for effective support, and how making your agents part of the process can improve productivity, control costs, and lead to a much better customer experience. These four steps can help you put this feedback into action.

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An Actionable Game Plan for Effective Support Teams An Actionable Game Plan for Effective Support Teams Document Transcript