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Aligning Customer Support to Customer Preferences

by on Sep 21, 2012

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This research brief delves into the preferences stated by customers and then explores the practices adopted by organizations – leading to a gap analysis of what the industry is offering versus what ...

This research brief delves into the preferences stated by customers and then explores the practices adopted by organizations – leading to a gap analysis of what the industry is offering versus what customers want, at this point in time.

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Aligning Customer Support to Customer Preferences Aligning Customer Support to Customer Preferences Document Transcript